We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,514 reviews.
Quick and easy service, well priced and nice easy process all explained in easy to understand detail through emails.
13/11/19 by Customer
Easy to use website with no delivery issues :)
13/11/19 by People's Energy
Very nice speed
13/11/19 by Guglielmo Dell'atti
Very pleased with price and service
13/11/19 by David
Great service as usual.
13/11/19 by Tony D'Almeida
Cheaper than most and delivery on time.
13/11/19 by WILLIS KABAMBE
Im STILL waiting for my parcel to arrive! Its a week after it was meant to be delivered. I needed this parcel for an important project and it has left me quite stranded. I just want my item to be delivered ANYWHERE I can get it back now. To where it was suppose to go or back to me.
13/11/19 by Customer
Goood service!
13/11/19 by Mr Janis Perkons
I was forced to send an international parcel via courier because Royal Mail, whilst great on this side of the Atlantic, hands over to the USPS on the other side who are incompetent beyond mortal understanding. I havent had this parcel collected yet but the process on Parcel Monkeys site is a joke, especially regarding the customs documentation. After youve ordered and paid it tells you that you must attach customs docs using a transparent pouch. Yeah, that would have been helpful to know BEFORE ordering. Then, the labels are presented as A4. They are not resizeable and the customs one isnt even a PDF, its just HTML text. Really helpful when your parcel is smaller than A6. And they knew my parcel size because I entered the dimensions, and nowhere did it warn me. The customs documents are entitled Proforma Invoice instead of Customs Details. What the..!? The origin of the products was incorrectly reported on the customs documentation, even though Id entered it correctly. Underneath the documentation it says, "Made a mistake? Delete this form & start again." Well, *I* hadnt made a mistake but I thought Id try again, so I clicked the link, only to be told. "Customs documents are electronically sent for this service and so cannot be edited." Pathetic. And if theyre electronically sent how come Im wasting my time going to the Post Office, getting a transparent pouch, cutting it to size and cramming into it the A4 Proforma Inv... sorry, I mean Customs Details form!? And then theres the compensation. According to the site, collectable cards (which are basically playing cards) must be sent entirely at the senders risk and are subject to no compensation. This is absurd. I dont know whether this is DPD or PM but it has no basis in law and entirely illogical. Anyhow, you acknowledge this, only to be asked repeatedly how much the cards are worth, both in bulk and individually, and how much compensation you need! Did anybody bother to test this site before they rolled it out to the public? As I say, the parcel hasnt even been collected yet but as this service cant be rated lower than one * I might as well publish it now.
13/11/19 by Simon
I am far from happy with this service. Paid for an item to be shipped to Saudi. And it’s being returned as prohibited. It was not on prohibited items list. How can a bank letter be prohibited. Waste of money time and effort. You shouldn’t be offering a service if you can’t deliver.
13/11/19 by Caroline Mcgarry
The parcel hasn’t been delivered to the address even though it appears like it was.
13/11/19 by Sandra Abades García
Great service and price (DHL) easy to do. Sent merch paperwork to myself so i wouldnt need to carry on train for a conference. Arrived before me and in great condtion. Thanks
13/11/19 by Customer
Good price and delivered without fuss
13/11/19 by Stan Winter
Very pleased with service
13/11/19 by Customer
Great way to send parcels securely.
13/11/19 by Mrs Williams
Three large boxes arrived safely in Portugal within 6 days. Excellent service as usual.
13/11/19 by Ian Clarke
Please dont use this service. I had send a package via DPD through ParcelMonkey. The package never arrived as it aparently was damaged. I was never notified about this and not until the receiver was asking about the package we noticed it was stuck with DPD. For several weeks now ParcelMonkey has been unable to explain to me, (1) why I was not notified about the package being damaged. (2) Where the package currently is (3) Send the package and content to the receiver for damage inspection. The customer service is really bad. Wetaher the error is on DPD, Parcel Monkey should handle this and inform me abaout what is going on. I will never use DPD or Parcel Monkey again!
13/11/19 by Thomas Benjaminsen
Collected via Parcel Force at 8.45 am, attenpted delivery two days later but no-one in,
13/11/19 by Patrick Crossfield
Easy to access service, cheaper than other couriers and very straightforward. Highly recommended.
13/11/19 by Mr L. De Rose
Parcel wasnt collected, the customer where it was supposed to be collected from didnt hear from the courier even when both phone numbers were given for both ends. Seems to be no checking up if things are collected by Parcel Monkey themselves and no attempt to be contacted from Parcelforce when collection was missed.
13/11/19 by Customer
Its my go to place to get goods collected and delivered over Europe. Cheaper for small parcels than our usual carrier and trackable and the website is easy to use.
13/11/19 by Helen
Fabulous service, great website, super easy to use.
13/11/19 by Customer
we was told parcel was on its way to London, but turned up the same afternoon
13/11/19 by Learys Blinds
:) :) :).....
13/11/19 by Mariana
Cheapest is normally not best. But this delivery to Portugal was just perfect. Thanks Guys
13/11/19 by james valpuesta
Excellent service, again!
13/11/19 by Adrian
Excellent service recommended thanks
13/11/19 by Zar
Excellent service, finds the best priced swiftly and easily
13/11/19 by John Taylor
Can’t believe I find myself with enough time to rate a postal service! Yeah, I know, need to get out more. What can I say? My parcel made it from a to b (UK to Switzerland) in time for receiver’s birthday. I guess the Monkey delivered everything it says on the tin, at a competitive price. Not so sure about the name, I nearly didn’t go with them. I mean, “Parcel Monkey”, it hardly engenders confidence heh? Anyways, very happy to recommend.
13/11/19 by Patrick
Good service reasonable price
13/11/19 by Customer 1
Twice now over the past month I have booked a parcel to be picked up with dpd, both times no one has turned up to collect the parcel. Very unimpressed and will be demanding a refund and taking my business elsewhere. When I contacted customer services i was told that they would investigate and I never heard anything back twice. I also contacted customer services on the morning of the second collection day to confirm they were defiantly coming and I was told they were but nope! Rubbish
13/11/19 by Customer
The fastest and easiest way to send parcels abroad! Detailed steps and prices!
13/11/19 by Customer
Very helpful website.
12/11/19 by Della Holbrook
Very good service fast and cheap
12/11/19 by Viktor Dedera
Very happy, quick collection and fast delivery.Good value for money, will use again
12/11/19 by Marie
Great service from ParcelMonkey as always easy to use fast reply. Only issue is DPD taking far too long to ship out of UK for a 3 day service it’s often nearer a week as parcels sit in depot for 24/48hrs before going to delivery country sent a parcel Wednesday last week it only arrived today in France! This really needs looked into as an item from someone else to same address in France sent Thursday by dpd directly was delivered Saturday so why take so long for slightly larger items!
12/11/19 by Mrs Thomson
Quick delivery , good price and simple to use
12/11/19 by Amy
Smooth and painless process. Ordered arrived in the stated time. Will use again!
12/11/19 by Riley
Good service
12/11/19 by Jegathesan Sanmugam
Great price and very fast service.
12/11/19 by Chris
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