We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,514 reviews.
I sent two parcels from England to Greece on 31st of October. They should have reached the destination till 6th of November. Its 8th and they havent receive yet and I have no information about their location or till when I should wait for them. I dont think I would trust this application ever again.
08/11/19 by George katramis
Really good site to use for parcel collection from your home. As yet not had any problems at all which is great.
You could improve the way tracking details are updated as sometimes the parcel has been delivered and it hasnt even updated to a delivery date when you check. Sometimes it never shows it has been delivered from your account even months after.
08/11/19 by Rich
Perfect experience with these guys, posted a 20kg jack through parcel force, via parcel monkey.. £10 cheaper than parcel force direct.. delivery went perfect.. keep it up guys
08/11/19 by Hopper
System worked a treat for me, once I got around the initial wrinkles of unfamiliarity.
08/11/19 by John S
Great Service. Fast collection, fast delivery and a bargain price to have a large 20kg parcel delivered. I will definitely be using your service again.
08/11/19 by K Soldado
No issues at all. Delivered on time
08/11/19 by Susan
easy to get prices, easy to book, administer and track
08/11/19 by Mrs Fiona Humpage
LOST ITEM NO COMPENSATION Sent an expensive parcel through Parcel Monkey (they are NOT a comparison site as they seem to say they are when responding to these reviews - they take payment for the service, including any additional insurance payment, therefore they are a Broker, and thus 100%responsible for the consignment as someone mentioned below) The item, not over 38 days on has never appeared nor had any scans from the courier. The item had additional insurance paid out on for full coverage it. Parcel Monkey have declared the item as lost in their own emails to me. Parcelmonkeys support team are clearly trained and designed to ensure that they give no information or answers and no time lines as to when anything will be dealt with. I suggest to others affected by these criminals that you open a Money Claim Online- it only costs £25 and the Courts will deal with it for you. £600 out of pocket currently, this wont go away Parcel Monkey I can assure you!
08/11/19 by Speed Shop
Will refuse ANY claim Shocking. Parcel has been lost for over 40 days. Parcel Money refuse to pay any compensation or respond to support tickets opened on their site with any actual information. It is merely sorry, we will look into it type responsesm which essentially mean nothing, and after forty days, one realises you need to take them to court to have them pay out on anything. If you look around on the internet, its a fairly common experience from other people who have used their broker service. They also report all bad reviews as spam in an attempt to have them removed.
08/11/19 by Marcus
Dishonest, and will prevent paying out on lost items for as long as they possibly can, hoping that the customer will either get bored, forget about it or die. The main CEO of this company goes by two surnames also and has a multitude of home addresses around the Southampton area. Do a little research on the internet and contact a certain reputable newspaper if you have any issues. The newspaper has run multiple consumer columns on this shambles of a company before.
08/11/19 by Adam Black
Parcel monkey, top marks, made posting a very large parcel a doddle, even a monkey could do it.
08/11/19 by John Penman
They damaged our package and we lost customer. We provided the evidence from the customer and have requested an update on 3 further occasions and still they wont provide compensation We have had double the product cost and delivery cost to get the replacement to the customer. we took out their insurance too Avoid this company - if the delivery goes well, then its fine, but if your item is damaged by them (or their couriers) or is missing, then they dont want to know.
08/11/19 by S Starkey
I booked delivery and paid extra for £200 insurance on the parcel. The item was severely damaged during the delivery. I raised a claim 7 weeks ago, completed claims documents, provided evidence, etc. etc. and chased several times. There is no resolution offered and Parcel Monkeys excuse is that they are waiting for confirmation from the service providers.
08/11/19 by DistinctDesigns
Items posted last Tuesday to Australia received today, Brilliant thank you
08/11/19 by John
Great service, definitely recommended.
08/11/19 by Michael Gorman
Longer than expected
08/11/19 by Igor Igor
Brilliant, all the way NZ in five working days! Super service.
08/11/19 by Customer
My parcel was collected on 01.11.19, on 48 hr service, it was being prepared for delivery on 05.11.19, nobody will help, parcel monkey say they are waiting for carrier response, parcel force just ignore me, £260 worth of Goods gone missing, no help at all. Do not use them, they have taken payment for no service and will not help in any way, I’m going to seek legal advice as they not be allowed to get away this.
07/11/19 by maxine
Excellent service, excellent company!
07/11/19 by Customer
Kept us informed at all time it was easy to see where the parcel was at any time a first class service many thanks
07/11/19 by Mr Edmunds
Excellent service and price
07/11/19 by Customer
The parcels I send arrived in perfect condition. Thank you!
07/11/19 by Sylwia
No problems, everything went smoothly.
07/11/19 by Mary
There needs to be an accessible envelope regarding invoices and associated documents for those parcels going overseas. Right now my daughters parcel is stuck in customs Botswana as nobody thinks to check the envelope I taped to the box.
07/11/19 by Susan Sacranie
absolute shambles, do not use, 4 attempts to pick up my parcel, even sent satellite images of the location , still no collection. Cut my losses and had to cancel as they couldnt even tell me why it wasnt collected. Terrible customer service, kept just apologising for the inconvenience Im so out of pocket as i needed the car part for mot, its cost me over £100 in losses and i still dont have the parcel. AVOID AT ALL COSTS!!!!
07/11/19 by maxine james
Everything seemed to go well. My customer inthe USA was happy with the prompt delivery.
07/11/19 by esterhazy47
Used Parcel Monkey 5 or 6 times now.
Wouldnt even consider any of the others.
Parcels arrive on time (or even before time),
Old friends the other side tell me delivery man even took parcel inside and placed on table for them.
07/11/19 by A Smith
They were really easy to use and very good prices. Everything went really smoothly and the parcel got where it was going really quickly with no issues
07/11/19 by April Smart
I was told to receive the parcel within 5 working days I have not received the parcel as at now. Tell me where is the parcel now.
07/11/19 by David Klufio
Really impressive service
07/11/19 by Customer Betselot B
Excellent and speedy international service.
07/11/19 by William
Superb. You did what l needed. Thank you
Tony
07/11/19 by MR TONY SHARMA
Seems a slightly discounted price but tracking on two parcels failed to work. They did however arrive.
07/11/19 by Customer
Excellent courier service. Very professional. Recommended
07/11/19 by Mr Naser Mohammed
Ok so not only did these guys not another courier when ordering next day delivery but advised me I would have a refund within 3 - 5 working days. It has been 6 working days and no refund (for an amount of £104) I logged back into my account to find that it takes 3 - 5 working days to then send you a message on your account stating you have been accepted for a refund and you have to claim the refund within 14 days? Like what the actual f*#k. Don’t tell someone the refund will be processed and then I find out I have to accept the refund. I bet loads of people don’t spot this and then they lose their refund. Be careful everyone and just avoid using them in the first place
07/11/19 by Richard Greco
Use parcemonkey all the time, so convenient and better prices than post office.
Have sent items to USA, Dubai and all over the UK and haven’t had a single problem
V fast to issue postage docs, literally seconds after ordering them
07/11/19 by Quantity
Parcel picked 24 hours from drop off at midday!
07/11/19 by Martin
What an absolute joke...3 days Ive been waiting for this parcel to be collected and theyre too stubborn or stupid to acknowedge therre is a problem
07/11/19 by T F
I have used parcel monkey for many years, for both my personal and business custom, never have I had an issue thats not been quickly and professionally cleared up, Ive always packed my items well, this is the best idea for any item, pack it well, book in plenty of time
07/11/19 by Customer
Great service very pleased all round.. used DHL and DPD both perfect ,thanks
07/11/19 by David
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