We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,514 reviews.
A quick and easy way to compare parcel services. All the main companies in one place. Print out the labels and drop off your items.
Easy
12/11/19 by Paul
Excellent service simple to use and very efficient
12/11/19 by Mr Brian Hurst
Excellent service
12/11/19 by Mr Naser Mohammed
Simple to set up , quick and efficient service . Happy to use this service again .
12/11/19 by Lizzie Price
Great again, use regularly to send items to my house in France - quick service, good communication and cheaper than putting a suitcase on the plane over.
Would recommend and will use again.
12/11/19 by Customer
was promised collection between 9 - 6. called for an update at 5pm, no update received. called for a second update at 5.30, was on hold for 20mins then decided to hang up. called at 6pm, was told might be too late maybe the next day now. driver arrived at 6.15. on the positive the parcel was delivered within the agreed 48hours.
12/11/19 by Paul
This is the first time Ive used Parcel Monkey, it was recommend to me by a colleague. They are easy to use and so cost effective, I could not believe the prices, I have already recommend to others.
12/11/19 by Paul H
I booked a premium parcel collection from my home, recd confirmation and waited all day for nothing to happen. Trying to contact PM is difficult as it is email or IM only. The customer service advisor was most unhelpful and suggested rebooking for next day or if that wasnt any good I could always cancel the collection. Not willing to discuss or offer any solution/compensation for a poor service In future I will go back to walking to Post Office it might be a more reliable
12/11/19 by george robertson
Great quick and easy. No problems.
12/11/19 by Lynn
Excellent as always - use them religiously as always satisfied.
12/11/19 by Denise B Norfolk
Great service, issue was with Parcelforce, eventually sorted.
12/11/19 by Paul McSweeney
After booking our parcel to be picked up some days ahead I have now waited for 2 days and nothing has happened. No number to contact and haven’t got a clue what is actually happening
12/11/19 by Ted Willis
I have used the service a couple of times (to send large and small parcels) from Scotland to the North of Italy and I have never been disappointed! The deliveries didnt take so long and they are quite cheap if you book in advance! I appreciate that we can print our labels although it might not be handy if you do not have a printer at home!
12/11/19 by SM
I booked the parcel 1 week ago and we missed the driver by 5 minutes. I called parcel force & requested them to arrange delivery for next day after 15:25 hrs. They took a note and since then, I havent heard anything and its so difficult to get hold of Parcel Monkey as there is no contact telephone number to talk to someone and resolve the issue.
12/11/19 by ANIRUDDH PRAKASHCHANDRA MUNDRA
Very pleased with service
12/11/19 by CustoP.A.Friffithsmer
Very cost effective for 2 - 15kg boxes. Signature can be viewe
d online so you know it got there. Good piece of mind.
12/11/19 by DAVE
If i could give nothing I would,awful company,what company doesn’t have a phone number to start with,then send 3 parcels,lost 2 and then took £160 out my bank account without permission for overweight parcels,now refusing to refund,so charged £160 for overweight parcels that got lost!!!...anyone reading this STAY AWAY,I’m also about to ring the press office
12/11/19 by customer
Top service! Best price!,,! Will use all the time for parcels!,,,,,
12/11/19 by Nick Sumner
Very good service thanks
12/11/19 by Customer
Fast delivery to Australia, great price compared to other organisations
12/11/19 by Mitchell D.
Have used Parcel Monkey on lots of occasions now, and always impressed with their service. Prompt collection and incredibly fast delivery. Wouldnt use any other service provider now!
12/11/19 by C McMinn
Meets all expectations
12/11/19 by Sealant Machinery Services & Parts
Very good company
12/11/19 by Alli McDowell
Easy to organise, and fast service
12/11/19 by Karen Brookman
All parcels delivered successfully! :-)
12/11/19 by Customer
We have always relied upon Parcel Monkey for our shipping needs. We have sent almost 50 packages to various parts of the World during the past 18 months and have not experienced any problems.
12/11/19 by Bretcrown BTS Ltd
Very good service
12/11/19 by Customer
my parcel got to Italy in good time, unable to deliver as problem with address I assume that was because the section to enter the address would not let me use backslash / therefore had to use a gap and my daughter had to collect a 10kg box using public transport, service is good but maybe needs some tweaking
12/11/19 by Customer
Been using this company a while. Everything was going well until 2 handmade large expensive item got damaged going to the States. As I paid extra to cover the value I thought I was covered!! Suprise suprise you aint and they wont pay you a penny. The box was clearly bent with pictures to prove but apparently it was my fault as I didnt reinforce the box with kryptonite!! Small businesses have no chance of survival when you got to rely on these incompetent people to hand over your items. Will not use parcel monkey again!!
12/11/19 by Daniel kelly
Best Company on Planet not just on Price but overall good service Sadly our Agent a wine and food outlet has let us down as the dont pick up the phone and cost us £9.00 in extras fees Sadly we will not use them again Fr Anthony Rainbow Bridge Cat Sanctuary Blackpool
12/11/19 by Fr Anthony
Lost my parcel, what more can I say ?
12/11/19 by Customer
Used several times - never a problem.
12/11/19 by Charles Kay
Not sure if it was your fault, but somehow the delivery address changed going between Scotland and Spain, ended up having to collect from a pickup point...
12/11/19 by Thomas Nichol
Great service.
12/11/19 by Customer
Very prompt and efficient service
12/11/19 by Maria Pintilie Bitalova
It was perfect.
12/11/19 by Anda
Excellent Service
12/11/19 by Morgan Denyer
Speedy value for money . Took all the stress out of a difficult situation.
would recommend.
12/11/19 by Customer
Job Done!!!!!!!!
12/11/19 by Damian
Easy to book online. Our parcel was collected on the day advised and delivered within the 24 hours. Very easy and reasonably priced. We have used this service before and will use it again.
12/11/19 by teresa patton
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