We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,514 reviews.
Thanks , super service
16/11/19 by Adrian Cumming
Really quick, reasonably priced
16/11/19 by Customer
good service thank you very much
16/11/19 by Customer
Simple, cheap way to post parcels
16/11/19 by Brian
First class service
16/11/19 by Ian Murray
Couldn’t fault anything about the whole system. Did what it said on the tin!
16/11/19 by Maureen
Couldnt of been easier .will defo be using again
16/11/19 by Nikki Openshaw
Very easy to use and quick
16/11/19 by lorraine crookes
Given very few options on returning a tv ended up costing a lot to send via parcelforce, the company I returned it to was happy to refund the return cost but still would be better to have more options.
16/11/19 by Daniel Mason
Excellent service
16/11/19 by Cheshire Regalia
CROOKS I WILL BE TAKING THESE COMPLETE CROOKS TO COURT 400 POUNDS WORTH OF GOODS BROKEN NO REFUND NOT EVEN AN APOLOGY I WILL MAKE SURE YOUR COMPANY GOES BUST IF YOU READ THIS PLEASE SHARE THIS HAS TO STOP
16/11/19 by Mick McDougal
Parcel has gone missing and no one has come back to me with an explanation despite numerous enquiries.
16/11/19 by Jean McEwan
Easy to get pricing options. Easy to access labels and customs forms. Parcel was delivered very quickly, quicker than the estimate for the service I purchased.
16/11/19 by Customer
THE BEST. Don’t waste your time with anyone else. This company is the cheapest and best. You can’t beat them. Best postal experience of my life.
16/11/19 by Ace Motor Company Ltd.
Parcel Monkey regularly ruin our deliveries, if you pay for a 48 hr delivery and it takes ten days to arrive they wash their hands of it and blame the couriers - even though they are the ones that take your money. The last 8 disputes and formal complaint were almost entirely ignored and I had to sort the solution myself as Parcel Monkey take several days just to make an enquiry of a courier. No dohubt their response to this will be ‘sorry you have been disappointed by our service but we are a broker of services and are not responsible for the deliveries’ or some similar dismissive drivel.
16/11/19 by Customer
Have been using this service for at least 4 years now on a weekly basis and have never had a problem - highly recomended
16/11/19 by Customer
Fast service
16/11/19 by Customer
Speedy service competitive pricing
16/11/19 by Customer
Quick and easy service
16/11/19 by Customer
STOP! Do not use this company. Yes, it appears to be a little cheaper and seems convenient, but that is where it ends. If there is a problem, then you are on your own. The customer service is appalling and they appear to deliberately not listen to you, to misundersrand and fob you off. If your parcel delivery is important to you then go elsewhere. Our parcel was collected. A delivery was attempted, but no one was home. The courier did not leave a card to advise of attempted delivery. Recipient was unaware of attempted delivery. Parcel was returned to us because recipient did not collect the parcel that they did not know about, because no card was left by courier. Now we are expected to pay again to re-send. All because courier did not leave a card saying that they were unable to deliver. Almost £50 wasted. Customer service are not interested. Surely, th8s is the couriers fault for not leaving a card. They say we must pay again, and quoted irrelevent terms and conditions to us. My next step is the small claims court. Please, take my advice: do not use this service.. Go elsewhere. Contact me for more information, or if this has happened to you too.
16/11/19 by Gareth Roberts
Customers havnt received parcels and they have not returned back to me looking into different couriers as it’s costing me money
16/11/19 by CustomerDaz
Great service as always.
16/11/19 by Mr Paul Kitson
Excellent service. Will never use royal mail to send a parcel overseas again.
16/11/19 by Stephanie Williams
Simple and easy to use with VERY competitive prices, will definitely use again and again!!
16/11/19 by Jeanette Lund
This has been the most appalling palaver. No problems the UK end, but the muddle in Australia hardly bears thinking about. I could forward you a whole sheaf if emails about trying to track the parcel which has - finally - been delivered. If compensation is available, we are owed it! A pity as I have never had problems using Parcel Monkey for sending parcels to USA
16/11/19 by Louise
The delivery took longer than quoted, but the package arrived all ok to the correct destination and person. What else could you want.
16/11/19 by Mr Andrew Pavitt
Great service. Collected on time, delivered on time. Will use again
16/11/19 by Debbie Spriggs
Thank you for your good service
15/11/19 by Satisfied Customer
LET DOWN BY PARCEL FORCE WHO LEFT SORRY YOU ARE OUT CARD IN WRONG HOUSE
15/11/19 by PAUL
Really good service. Thank you. I also saved quite a few quid. Bonus.
15/11/19 by Jeffrey Naylor
Great services and great prices
15/11/19 by HappyCustomer
excellent service
15/11/19 by paul wilson
Excellent service. Happy with the company.
15/11/19 by Ann Gentilomo
Its disappointing. I chose Courier and they never came to another courier. I want to claim my payment!!!
15/11/19 by Customer (aulia)
Straightforward and good value
15/11/19 by Customer
Excellent service. No problems at all with delivery
15/11/19 by Katerina and Eric Roberts
Great service
15/11/19 by Beverley Hines
Roughly 50% cheaper than Royal Mail or similar. Uk to Australia in about 8 Days very good value for money. Thanks
15/11/19 by Julian Johnson
5 days to collect a parcel is totally unacceptable ,leaving me with a very irate customer . it has now been rescheduled (again) for Monday next week , we shall see ................... Not impressed so far
15/11/19 by Tim Hart
I cannot properly answer your survey as I do not have confirmation that the parcel was delivered. I was waiting this from the recipient when he acknowledges all the prints he will have received by the closing date which was the 13th. You need to give me more time before saying you will not ask for a review if I fail to answer this.
15/11/19 by Thomas
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