We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,512 reviews.
Cheaper than flying with your case.No hassle.Collection and delivery service .I will definitely recommend Parcel Monkey Collected in Somerset on a Thursday,delivered by lunch time Tuesday.
Excellent service.
20/11/19 by Ms Patricia Kenny
With a name like Parcel MONKEY you can not expect a good service. I had to send some urgent documents abroad and chose Parcel Monkey to collect it. Waited the whole day, cancelling two appointments for the courier that never arrived. The customer care representative I contacted informed me that they had no idea if the parcel will be collected at all as they had no contact with the courier even though they took our payment. If I wanted to hand it in to a collection point the next day, I needed to cancel my order and start from the beginning, including packing and labelling everything from the beginning. Utterly disappointing service. Never ever again.
20/11/19 by samantha
You did a great job. Parcel reached destination in record time. A really impressive service. Thanks
20/11/19 by Deborah Kingston
Yet again parcel delivered to Rural France in 48 hours from Greater Manchester. Excellent service.
20/11/19 by r.mum
excellent service as always
20/11/19 by KARENA
Posted Wednesday England arrived Monday Italy
20/11/19 by Chris Murray
Was told packet would take between 4to7 days, it took 11
20/11/19 by customer
Easy to use great to compare prices
20/11/19 by Martin Ellis
Great service, would recommend. My printer wasn’t working so needed a company who could pick up & supply the posting label.
20/11/19 by Pauline
Very good service will use again !
20/11/19 by Customer
Delivered on time, kept up to date with progress, very happy.
20/11/19 by Karen
Excellent. We sent two enormous boxes to France for 15 quid each. They arrived just a couple of days later in the Alps. Def. will use again.
20/11/19 by Roughjon
Everything worked perfectly, and this was much cheaper than any other delivery method.
20/11/19 by Anne Kelly
Excellent easy to use website with great savings on postal insurance
20/11/19 by Mr Stevens
Usedf parcel money for a Hermes delivery, two weeks later the parcel has still not arrived !!!
20/11/19 by Customer
excellent as always
20/11/19 by Neil Griffiths
Absolutely awful company do not deliver on any of there mission statements you have no contact with a human bring other than by a chat and they fi not deliver any customer service in terms of support of your tracking of your parcel or anything to do with that parcel you pay them the price they driver absolutely no support whatsoever use at your peril Would not recommended to anyone terrible experience we used parcelforce24 by 9am they absolutely do not deliver what it says on the tin you have no recourse with any issues
20/11/19 by ROBERT GREEN
Very happy with the service
20/11/19 by Customer
It’s Good value for money, however once you face any problem with this company, DON’T EVEN DREAM OF GETTING ANY COMPENSATION BACK! THEY WILL GO OUT OF THEIR WAY TO DENY YOUR CLAIM! THEY DON’T EVEN FOLLOW THEIR OWN POLICY AND RULES TO ISSUE COMPENSATIONS!
20/11/19 by Ksenia Sevastyanova
Great service
20/11/19 by Customer
Half the price to send a large parcel compared to parcel2go, same service Royal Mail!! This is the first time I had used Parcel Monkey and I was very pleased. I will be comparing more prices in the future.
20/11/19 by Happy Customer
Collection service and booking very good. IT and status boards are poor and slow to update. Still better than the big guys own services.
20/11/19 by John Spence
Excellent fast, friendly service. Thank you!
20/11/19 by Bea
Excellent service. Good selection of couriers, never had a problem with any time I have used them. The one time I tried to use Parcel 2 Go I realised how good they are because that one parcel turned into a protracted nightmare, never using anyone but parcel monkey again.
20/11/19 by Ranjit
Would highly recommend ????
20/11/19 by Customer
Fine thanks. Goods arrived on time in Austria More are to follow. Regards -Brian ****s
20/11/19 by Customer Brian Cocks
Created an account with parcelmonkey and made an order. went to log in the next day and my account no longer existed. Awful customer service, just a chat that no-one responds to. No phone number. Avoid, seems like a scam
20/11/19 by Alex Leith
No problems with collection and delivery
20/11/19 by Customer
Do what they say, saves me money on all my shipping requirements.
20/11/19 by Mark
On point. will recommend to other people
20/11/19 by Garfield Trusty
Thankyou was very pleased they received parcel in Canada in less than a week
20/11/19 by Customer
Always been good to do business with.. I like the company very much but I was disappointed this time because when Ive price checked I could have saved quite a sum. Feel like I might be a victim of loyalty like eg insurance companies.
Ill go back to comparing couriers but Im happy to use ParcelMonkey as a benchmark
20/11/19 by Anselm
Great Service as always thanks
20/11/19 by Andy
Great thanks
20/11/19 by Customer
Excellent and convenient service, nothing further to add
20/11/19 by Mo
No problem at all, however I would never use Hermes as a courier again.
20/11/19 by superblue
Simple and really quick!
20/11/19 by Customer
After 1 week nobody come to take my parcel
20/11/19 by Customer
Horrible company .. My package has disappeared ... I sent a package with all my clothes from the UK to Italy .. but it never arrived .. I wrote to the company..because there isnt any number but only a live chat .. and they did a "investigation" for then said we only apologize but your package is missing .. so I ask for compensation for all my missing clothes. They asked me for the receipts of all the staff ... how is it possible that a person has the receipt of some clothes bought 2 or 3 years before ... its embarrassing .. anyway and at the end they said that we can only return 24 pounds. . I lost all my wardrobe now and I have to buy everything and they can only apologize .. Dont use this company! .. trust me ..
19/11/19 by Noemi Gervasi
Amazing service
19/11/19 by Carlo Porciatti
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