We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,514 reviews.
Reasonably priced and reliable
10/11/19 by Gary
Excellent service. Tracking of the parcel was difficult as the tracking number did not register on post office website, however the parcel monkey website did facilitate tracking
10/11/19 by Florence
easy user interface. Online tracking updates were spot on. Cheaper than Parcels2go
10/11/19 by Trevor
Brillent service!
10/11/19 by Customer
Does it for me - but you still need to know which are the reliable carriers.
09/11/19 by Ed Mortimer
Yes you did a good job thanks for the quick service
09/11/19 by Customer
Fast and reasonably priced
09/11/19 by Customer
Very poor service I paid for a 24 hour delivery and my buyer got it 6 days later you attempted to deliver once and said you left a card which you Didn’t . I had to chase you up a number of times which shouldn’t be the case . Will not be using yourself in future.
09/11/19 by Miss teresa jenkins
Excellent easy service to use and reliable too
09/11/19 by Wendy Horner
Really please with the service. Affordable and would definitely recommend.
09/11/19 by Adi
Very good service. All instructions clear, easy to use. Would definitely recommend
09/11/19 by Francisco Lopez
Love using Parcel Monkey! Puts the post office to shame. Never let me down and sent loads of items.
09/11/19 by Customer
Great EXCELLENT Service
09/11/19 by CustomerKaren
Good prices easy to use drop off as it suits you.
09/11/19 by Robert Vogan
Good service and friendly Parcelforce courier.
09/11/19 by Sir Christophe' Ireson
Very pleased with the service, will be using again soon.
09/11/19 by Customer
The process of booking a parcel was the worst thing I’ve had to do in 45 years. Way too complicated
09/11/19 by Del Coulson
I found the Parcel Monkey site easy to use and was able to send my parcel to Australia.
09/11/19 by Sue
Good price, easy to use, would happily use again
09/11/19 by Customer
Very slow and poor service. Firstly my parcel was meant to be delivered using dpd but it turned out that Courier was used
09/11/19 by Customer
A Good Cheaper Alternative with plenty of options, ie driver makes label or choose a different option an print ur own. So far have used them twice when needing to send parcels, once had an issue because of where i live but the customer support was always in touch to make sure things worked. Even links for Pallet Deliveries *:D
09/11/19 by Customer
Fast and good service
09/11/19 by Customer
Great service at a great price
09/11/19 by Jon
Excellent service , completive pricing
09/11/19 by QOD UK LTD
Excellent, have used parcel monkey a few times now, and have always delivered.
Thank You
Peter
09/11/19 by Karen Spencer
I cancel order because their courier never called to collect. They tell me the order will be refunded. A week later - I check my statement and find no refund. Apparently, after cancelling the order and agreeing to refund me, they send me a link I have to click to accept their offer to refund me, within 14 days! WHY NOT JUST REFUND THE MONEY WHEN YOU CANCEL THE ORDER?
09/11/19 by Graham Macdonald
Fast and easy to obtain prices from several couriers, select the best option, and send my parcels at a good saving, both domestic and international.
09/11/19 by n schivas
Thanks
Very much goog job
09/11/19 by A mentouri
Very good service
08/11/19 by B Perry
Excellent service from this company.From drop off to pick up (receivers choice of collecting) I was kept informed of parcels whereabouts. This is the second time Ive used Parcel Monkey. Ive found this company to deliver as promised. I will definitely use them again and again.
08/11/19 by beverley lloyd
It was easy to navigate the site , great options to choose from and lower cost to send my parcel so I will definitely be using this site again and recommend them.
08/11/19 by Hazel Nicholls
Ive had a bad experience with Parcel Monkey in the past, but I decided to give them another go and on this occasion they have been great.
08/11/19 by JOHN ANICH
Excellent service can’t fault it
08/11/19 by Robert francis
good thanks,fast service
08/11/19 by Customer
Fast delivery excellent service.
Would use this company again definitely
08/11/19 by Customer
I wouldn’t hesitate to use parcel monkey again..... Excellent prices
08/11/19 by Marilyn Royle
Was half the price of the post office even though the goods were still sent via parcel force
08/11/19 by Julie Chadwick
Failed to collect, no warning, not even contacted us to say when it would be collected. Shocking service and will not use again.
08/11/19 by solo sixteen
Good but very delayed took 10 days.
08/11/19 by hannah
PAID FOR 48 HOUR SERVICE 2 PARCELS, TWO PARCELS COLLECTED AT SAME TIME. COLLECTED ON FRIDAY AND FIRST ONE DELIVERED ON MONDAY. SECOND PARCEL TURNED UP ON TUESDAY.
08/11/19 by SANDRA KING
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