We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,514 reviews.
Good fast service
15/11/19 by Customer
Cheap efficient and reliable most impressed will definitely use again!
15/11/19 by Customer
Had parcels to send to family all over the world and Parcel Monkey made the whole process quick and easy. We just dropped the parcels in to our local chemist. Tracking meant we knew exactly when they would arrive.
15/11/19 by Donna Tanner
The most **** company out there, first I used them to sent a parcel to Spain and I had paid the cover in case it get lost, but the parcel got lost and I never got any kind of compensation, now Booked them to sent a parcel in the UK thinking it would be different, but no, they failed the collection twice and simply did not arrange a new collection telling me that I need to do it, IF YOU DON`T WANT PROBLEMS AND STRESS, KEEP AWAY FROM THIS PARCEL MONKEY ****.
15/11/19 by Jehyson Oliveirs
Easy to use and always delivered without a hitch!
15/11/19 by Ali sharpe
NEVER USE PARCEL MONKEY! Parcel was never delivered, no attempt to contact me, then the only way I could have the parcel returned to sender was by paying more money. And no telephone helpline, so impossible to have a sensible conversation with anybody
15/11/19 by Customer
Excellent price fantastic service and ease of web site use... recommended
15/11/19 by Customer
Parcel finally collected 2 days late after both phone and computer chats to chase what was going on. First time I’ve used Parcel Monkey, not sure I will again...
15/11/19 by Customer
Parcel was easy to arrange collection prices were good and it was collected and delivered to the recipient the next day.
15/11/19 by Elizabeth Merriott
Arrived when they said they would, driver was very helpful
15/11/19 by John Derek
Competitive prices and easy to use website.
15/11/19 by Customer
Quick and easy price comparison.
15/11/19 by Mr David Campkin
Super fast pick up and delivery for a very competitive price, highly recommended
15/11/19 by Customer
all deliveries arrived intact , quick , good communications
15/11/19 by Customer
Do not purchase any fast delivery service (24h or 48h) they are expensive and unreliable, and the company hide behind a nonsence 5 day policy. Complain to you providers and provide customer with automatic refund of the extra services cost of lose customer base.
15/11/19 by Jeremy Marquette
Great service. Excellent customer service and communication.
15/11/19 by customer
They get you to pay extra for a "24 hour" service but it still takes 5 full days to arrive.
15/11/19 by Nope
Cant believe how good this service was! Quick International delivery, tracked service, good price. Will only use Parcel Monkeyfrom now on for international parcels!
15/11/19 by Kerry
Excellent service
Easy to use and quick delivery.
15/11/19 by Natz
Very disappointing. I sent 3 parcels on 8/11, paid extra for next day before 12 delivery yet they weren’t delivered till tues 12th. The recipient waited in all day on 9/11 but had to go to work on 11/11 when they finally tried to deliver them. I had an online chat to find out where they were which didn’t help at all. I asked for a refund if the extra I had paid but they wouldn’t discuss it.
15/11/19 by K.Dixon
Fast and reliable service.
15/11/19 by D Johnson
Again great postal service.
Easy to book and saved loads on the price.
Collection was great and postie extremely friendly and helpful. Delivery was quite and reliable.
15/11/19 by Marianne
Easy to use booking and payment online, quick and easy collection and delivery! Best postal service Ive used to date! Will use again!
15/11/19 by Marianne
Excellent service
14/11/19 by David
Super simple and super service.
14/11/19 by Michael Mcveigh
Good service - reasonable price.
14/11/19 by Erica
Good comparison site. Found more options to post heavy item economical.
14/11/19 by Norman n
Very easy to use, great cheap way to send parcels. Would definitely use again.
14/11/19 by Z900dave
Really good - shipped parcel to Denmark, delivered in 3 days at 20% of Post Office counter price. And it went Parcel Force from same Post Office!
14/11/19 by Robert Vass
Excellent service, and affordable prices, prompt delivery by a friendly helpful currier,
14/11/19 by Annie P Leighton
Parcel arrived in the time stated but was charged extra for parcel that was not over the kilo weight, make surebweight is checked and writen on package when you drop it off.
14/11/19 by Jacquie
Good job. Thanks
14/11/19 by Customer
A good service, straight forward easy to arrange.
14/11/19 by Angie S
Absolutely appalling experience. The parcel was supposed to be collected on Monday 11th November. Nobody showed up. No customer service number available to call. Had to deal with the "Chat" service. Very unapologetic and just said we can re-book or cancel. Re-booked for Thursday 14th November and again no collection. The solution? Re-book it for tomorrow!! Why would I waste another day with these people. Cancelled the order and they will refund but no compensation for 2 wasted days. Extremely poor service all round and safe to say I will not be using this company ever again and would urge anyone reading this to steer well clear!
14/11/19 by Matt Ainsley
Fantastic service and easy to use
14/11/19 by Peter Steele
Very pleased with the service. Competitive rates, arrived on time in excellent condition.
14/11/19 by Irene Dimambro
The process was very straightforward and the pricing was clear and competitive.
14/11/19 by Jackie Hawkins
Well..nothing to say about it. its just a online service..isnt it?
14/11/19 by Debbie Mclure
Very good service, and so much more reasonably priced.
Will always use from now on. Thank you.
14/11/19 by Victoria Wilson
I done all the postage through parcel monkey, got the tracking number through Hermes. No issues, nice and straight forward.
14/11/19 by Ben
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