We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,514 reviews.
Easy to use website, parcel collected quickly and obviously received at other end within expected 48 hours as refund efficiently received, excellent service, would use again
07/11/19 by Heidi Simpson
Just wish that the slightly bigger parcels could go as normal other than that your service and the delivery companies are always great
07/11/19 by Mandy
Said 3-5 days was actually 8 days missed the birthday date it was ment for. Also tracking info v limited.
07/11/19 by Mark
Excellent Service as usual
07/11/19 by Simon
Great job, I sent a guitar from the UK to Bulgaria. My parcel arrived quickly and safely. I couldnt have asked for any more. Many thanks to your staff.
07/11/19 by E. Maidment
To be honest, I can’t really review this latest transaction as my parcel has not yet been delivered. It isn’t due for delivery for another few days. However, in the past Parcel Monkey have always provided a reliable service at a very competitive price. I have no qualms about recommending this company
07/11/19 by Sabrina
Excellent service - have used many times and will continue to do sp. Highly recommended
07/11/19 by Customer
The service was great, easy to book, collection prompt, delivery fast but sadly some of our items were damaged.
07/11/19 by Customer
Excellent service
07/11/19 by Customer
Easy to use service. Delivered promptly to Australia. Easy to drop off parcel.
07/11/19 by MRS BRUCE
Excellent and speedy service at a good price!
07/11/19 by David Gander
Works every time
07/11/19 by Paul Spain
Perfect. Im Realy happy
07/11/19 by AnnCh
Driver said he came to my address to collect parcel. When that was a total lie. I was sat by the window watching my car and not ONE parcdl force driver even drove on my road
07/11/19 by Customer
Never been disappointed with this company.
Great service
Great prices
07/11/19 by Customer
Consistently excellent service !
06/11/19 by Mrs Debra Lehky
best price on parcel delivery. i am going to use it everytime now.
06/11/19 by Pratik
Second time we have used Parcel Monkey and very pleased with the service
06/11/19 by Ed
No problems at all. Great price too
06/11/19 by Customer
The service provider I used was great and would have been excellent had it had more and nearer drop of points in my area.
06/11/19 by Peter Hobson
Every thing went well until the final delivery , the report quoted that they were unable to deliver and took it back to the depot.The recipient told me that he had to contact them for a next day delivery. Automated comments on the tracking do not give all reasons why this actually happened.
06/11/19 by Customer Kevin ward
Fast service, cannot fault. I use Parcel Monkey time and time again! Would highly recommend if you would like an cost efficient service!!!
06/11/19 by Rebecca Bolton
Quick no problems
06/11/19 by richardk
Two weeks after spending 35euro to get two day delivery my parcel still hasnt arrived
06/11/19 by Mr Ward
Great to deal with, first time i use it and definitely not my last time
06/11/19 by Customer
Easy to use. Fast delivery. Reasonably priced
06/11/19 by Carol Williams
This is a cheap unprofessional company. Please be careful. I want to give this fraud company below 1 star but it is not possible. I have booked an international delivery of PS-4 console and paid 38.80 GBP. The item was collected and next day I received an email that the item has lithium batteries and it has been returned to Southhampton instead of Edinburgh and parcel monkey asked me if I need my item to be return it to me, I have to pay extra 20 GBP and they charged me extra 20 GBP to return it to me. Moreover, as per contract they are supposed to charge 50% of the carrier but when I asked to return 50% , they said contact our return dept separately. Above all, the attitude on online customer services assistant is worst I have ever had experienced.
06/11/19 by Owais Golra
Completely brilliant. Half the price of going to the post office. Picked up my parcel and as I live in the middle of nowhere, that is a bonus. The website is clear and so easy. My sister introduced me to parcel monkey and I love it
06/11/19 by Mrs Bridget Palmer
Very efficient service.
06/11/19 by Judith Mackenzie
0 star!!!! I have to rate 1 star as theres no other option to say hoe TERRIBLE this service is! I booked & paid for my parcel to be picked, i then received an email to confirm it all. They went to collect the parcel 5 hours earlier then the agreed and confirmed time and of course no one was available! After trying to contact them in every single way possible on both sides, all unsuccessfully. Its now been over a week and no signs of anyone picking up the parcel and no reply to any of the emails... A complete 0 company to deal with.
06/11/19 by Habs
My first experience with Parcel Monkey was great! Simple, easy and quick! I would definitely use their service again!
06/11/19 by customer
Labels often emailed 12+ hours after ordering. Support / chat section of their site is USELESS. It’s actually riddled with bugs where you try to start a chat and it just keeps feeding you back into the support options in an endless loop. SORT IT.
06/11/19 by R.A.
My package was delivered with Parcel Monkey via Parcel Force and the customer received the packaged and contents very badly damaged despite fragile being shown on the packaging. Parcel Monkey from this point were no help whatsoever. I spent over two months emailing them to claim compensation to cover my loses only to be told after all this time they weren’t honouring the insurance pay out as the customer hadn’t provided any assistance. On contacting the customer, who was genuinely concerned and helpful, he assured me he had filled in the forms he had been asked to provide along with photo evidence of the damaged packaging and content. This leads me to believe Parcel Monkey we’re lying to me. Appalling delivery service, ridiculously bad customer service and I have no trust in this company whatsoever. They don’t deserve one star out of five for the time I’ve wasted trying to claim for their mistakes that they haven’t accepted responsibility for. Stay well away from them and pay a little more for peace of mind.
06/11/19 by Simon Papatoofly Shirley
Continuation of issues - update As you can see from my two previous reviews, after submitting a letter of intent to Parcel Monkey requesting that this case is settled in 7 days otherwise small claims court proceedings would be issued, they finally opened a claim with a request for more information. This time round they wanted a signed letter (amongst other things) from the receiver stating they did not receive the package. You know, the package that has been scanned in the DPD network for over 30 days? Anyhow, the buyer was happy to send an email, so this was submitted, we shall see if they try to wangle out of it based on that not being a signed letter, even though in legal terms an email is perfectly acceptable as it acts as a digital signature. This was five days ago, after requesting an update, as usual, silence. They have until 3.36pm on Friday 8th November to settle this otherwise I will GLADLY hit send on Money Claim Online application, and then they will liable for all costs involved. I will definitely NOT retract the claim if they try to make payment after that, I want this to go to court for the exposure. Interestingly, the main CEO of the company goes by two surnames if you do a little sleuthing. Who needs two surnames? Its interesting to see their responses claiming they are a third party comparison site. This is highly incorrect, as they physically take the the purchase for the service, the payment is made to them, any insurance you take out is paid to them (and completely independent to the courier) therefore they are brokers, a broker site, not a comparison site. A true comparison site does not take payment for a service, it merely directs you to the company you have chosen to deal with (where they may get a tiny commission for doing so) Parcel Monkey takes the WHOLE purchase. Ill be reporting back regularly , tune in folks for the rollercoaster of loss recovery with Parcel Monkey!
06/11/19 by Mike
No problems,
05/11/19 by DAVE JOJCE
I was additionally charged over a week after I have received the parcel. Apparently dimensions and weight I have provided wasnt accurate. Even though I have given them an even higher weight of the parcel than it actually was. Im very disappointed as they are ripping off the clients, at least thats what they did with me.
05/11/19 by Mr Sasa Milivojevic
Fast reliable service.
05/11/19 by Jim Cunliffe
Send a parcel from UK to Australia. Easiest thing Ive ever done. Very quick to find the best deal for me,no hidden charges.Easy to book and the parcel came in 4 days. Highly reccomend
05/11/19 by Customer
Item arrived more than the 24hr time scale. Otherwise, very convenient and efficient service.
05/11/19 by Customer
Excellent service
05/11/19 by Kamaljit Bharj
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