We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,513 reviews.
Amazing service
19/11/19 by Carlo Porciatti
I sent a computer and screen from the UK to Spaiin and it got there within 5 days and was safely delivered. The price for 2 parcels of over 22 kg was under £50 so good value. Thank you
19/11/19 by Tom Chittick
Terrible service
19/11/19 by Martin
Seamless service. Brilliant price, and great communication. Have recommended to many!
19/11/19 by Mrs H
Parcel still not arrived. No tracking order given after parcel left UK so how can I track it?
19/11/19 by Mhairi Burnside
system worked perfectly but I did have a couple of goes at the custom forms. I used parcel force and would suggest taking boxes to the post office to weigh them.
19/11/19 by Satisfied customer
Everything went smooth and accurately.
19/11/19 by caw
Excellent service. Very easy to order, fast delivery, no damages
19/11/19 by Customer
Good service
19/11/19 by Customer
Easy drop off and reasonable charge for a parcel to Estonia.
19/11/19 by Colin Hirst
The price was much better than some of the quotes received. Parcel delivered within 3 days .
19/11/19 by Chaaya
Good price great service
19/11/19 by Customer
Went directly to parcelforce the price they quoted me was £52 for the item i wanted to send that was without full insurance on the item and 2-3 day delivery, I contacted amazon and they told me to try Parcel Monkey which in turn gave me a new price on parcelforce for the exact same weight and dimensions +full insurance and the same delivery time for £17.00
makes no goddamn sense to me but next time i need to send a large item ill be checking on Parcel Monkey first.
19/11/19 by Shirley Tomlinson
Fast, efficient and reliable service.
19/11/19 by Customer
Wont pay me the £300 compensation owed for losing a parcel because I didnt read 10.1 of their terms cowboys the lot of them dont expect any semblance of customer service save your money book elsewhere
19/11/19 by Toastedsnowman
Value for money.
19/11/19 by customer
Incompetent people! Got a parcel sat in London for over a week and they cant seem to communicate with DPD to get the issues sorted! Dont know what else to say except I am never going to use them again, and I never usually leave reviews on anything - but this has annoyed me something bad. Also when theres a serious issue there is no phone number to speak a human!
19/11/19 by Greg Wells
It has taken less than a week from UK to Spain. Great service.
19/11/19 by Lucía
We are regular users and send family parcels to GERMANY.this is a really speedy and efficient service and the costs are low.would recommend highly.
19/11/19 by Customer
Excelent work, every time.
19/11/19 by Jeremy Fowell
Efficient service
19/11/19 by Margaret
The best out there
19/11/19 by Happy customer
Very competitive pricing and quick delivery
19/11/19 by Susan Morton
simple to register and use
19/11/19 by Gareth
So convenient and lets you pick the right service at the right price.
19/11/19 by Phil Barton
Collected when booked
Delivered to customer with no issues.
Thank you
19/11/19 by Victoria Stradling
Very reliable and good value
19/11/19 by Ed
Couldnt be better! Thats it really
19/11/19 by Cathie
Excellent service. Easy and efficient.
19/11/19 by Customer
Simple and straightforward to get a quote and then book shipping for both domestic and international deliveries.
19/11/19 by Chris Evans
2 boxes arrived completely soaking wet and contents ruined. Refusing to take any responsibility or pay out on my insurance. Sent many many packages before packaged in exactly same way and they arrived fine yet suddenly now ‘packaging is insufficient’ when they have been submerged in water. Didn’t realise I needed to prep boxes for scuba trip. Will not be using parcel monkey again.
19/11/19 by Customer
Needed to send a guitar. Significantly cheaper than ParcelForce but the exact same ParcelForce service! Will definitely obtain future quotes.
19/11/19 by Gordon
A clear and convenient way to sort out posting parcels, giving you all the options, so you can pick what suits you best.
19/11/19 by Juliet Souch
Pre-collection information was timely and accurate, collection on time (ParcelForce), and international delivery within 2 days.
19/11/19 by Jon Lavelle
Great thanks
19/11/19 by AL
Exceptional service
Have used parcel money for both immediate delivery and 2-3 day delivery and on this occasion the slower service even got their next day. Works best for parcels >1-2kg and unlike many other competitors UK deliveries are indifferent on postcode locations. Also pricing wise you can scour lots of sites but generally very tough to find cheaper options. The only cheaper options we have found are Hermes which is usually quite unreliable on timings incl delivery. (Also no requirement to put another label in the inside so great to use these guys once youve packed the parcel which is often the case).
19/11/19 by Dipesh Patel
excellent as always
19/11/19 by Customer
Good reliable and cost effective. Great speedy service
19/11/19 by Customer
Really good service. Fast efficient and good value. Dropping off my parcel at the local shop was easy.
19/11/19 by Customer
Great price and service
19/11/19 by zulu
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