We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,512 reviews.
My Parcels were never collected at all. They therefore never reached the destination. No one ever contacted me either from Parcel Monkey of Parcelforce to tell me this. Not good service at all.
21/11/19 by Andrew Owen
I recommend this website for everyone who wants to send a package quickly and cheaply
21/11/19 by Mr Damian Szelemej
A bit confusing over the labelling as no bar code ,post office was also not sure but when delivery driver collected parcel he had bad code with him .This needs to be mentioned in web site.
21/11/19 by James carpenter
Good ability to choose a carrier and pricing via this website .
Efficient transport of a large package from UK to Australia. Surprisingly quick pick up with good warning prior that the carrier was coming to my home. Tracking was very easy.
Parcel arrives tomorrow in Sydney. Hope it is all intact!
21/11/19 by Jon
Wouldnt use again, at the last minute after the parcel was wrapped and the postage booked and about to be paid for you have to agree to allow a payment of £60 to be taken from your card if later on the parcel is deemed to be oversized or overweight. How about telling people this at the start?
21/11/19 by James
Parcel was collected on time, cant fault it.
21/11/19 by PBaldrian.
First time used good.
21/11/19 by AHMED
Asked Us To Pay 58 £ for DHL International courier of Documents from London to India .. Reached On time but they asked for Additional payment of 14 £ as Customs Duty for delivery of courier to Delivery Address. This additional payment was not mentioned beforehand . I was Overcharged for Just sending courier of 8 Certificate documents.It is Expensive Pricing for only documents. No Customer Care Contact Numbers Available to contact the courier services either.
21/11/19 by Shilpa Sasidharan
You didn’t even another courier I was given a different contact number to find out what happened
21/11/19 by Basma Mohammed
Good service for the delivery back to Amazon of a large television. Easy to use and quick deliver.
21/11/19 by Roy Fryer
Good prices and service
21/11/19 by R.W.
Very Happy with the great service! will definitely use again. Philip
21/11/19 by Philip Customer
Very poor service - no contact telephone number, unhelpful staff only reply with standard copy / paste phrases without even reading your concern! Lost quite few parcels and no compensation was ever issued - kept me waiting for response from a courier and then replied “sorry it’s too late to file a claim” Joke! Reading other reviews this company never ever issued a compensation to anyone! I think it’s about time to take a legal action against this company as this is a rip off! They lost lots of parcels and always find excuses not to compensate! Why should they get away with this?
21/11/19 by Ksenia Sevas
Prompt great service. Highly recommended.
21/11/19 by Jason Walsh
The service was great and way cheaper than the post office who tried to charge me an arm and a leg.
The only annoyance is that I dont have a printer!
Thanks
21/11/19 by Cameron
Still hasnt arrived!
21/11/19 by Mike
A good price and speedy delivery
21/11/19 by katherine Gordon
Very good website, easy to choose the delivery service I required.
21/11/19 by Jennifer Lennard
Really brilliant service. parcel got to Dublin in two days as advised and I will definitely use it again.
21/11/19 by Richard
Overall good service but quite inconvenient not to be given any timeslot for collection (at least if selecting Parcel Force), so you have to stay at home from 8 am till 6 pm.
21/11/19 by endosa
Always use parcel monkey to get my parcels delivered quickly and safely at an excellent price
21/11/19 by Tracy
Went for DPD 2-3 day express international service which was handed over on 14/11 and collected on 15/11. Its now 21/11 (already up to 4 working days plus a weekend) and letter still hasnt arrived!
21/11/19 by Biju
Avoid this Parcel Monkey. They suggested DPD for my parcel, a label was issued and most importantly the payment was taken promptly. Printed a label online and the package was accepted by a local collection point with no issues. After all that, a few days later I received a messege to say the address on the label is incorrect. Not sure what internal issue they had but I can prove the address is 100% correct. Contacted customer service - absolutely no support. I was given three options via email. Asked to pay a huge fee to return the item or travel all the way to Southampton to collect in person or it will be disposed. Can guarantee once again the address on the label is correct. AVOID PARCEL MONKEY
21/11/19 by Theja
I used parcel monkey because its linked with your company. I have had several delays in collection. They damaged the items deposit it at one of their local deposit and without contacting me they destroyed the package stating it was damaged. I sent photos of the item as the seller had packed it. On another occasion after 5 attempts, they did not collect the parcel I have lost over £500 worth in loss of Parcel value of each item, plus postage etc. They have refused to address my complaints instead they keep sending nonsense messages I would suggest that you withdraw your logo with them. I finally have to either sue them as I am a solicitor and in the interim use resolver to help me address these losses
21/11/19 by Liz La Borde
Easy drop off, punctual delivery. Quicker and a lot cheaper than Post Office.
21/11/19 by Customer
Easy to use and the package arrived safely
21/11/19 by John Tomlinson
Parcel Monkey did a great job at a good price. We will be using them again. Thank you.
21/11/19 by Water Babies Dorset and Salisbury
Excellent app to find the cheapest way to send your parcel. Just type in the weight, dimensions of consignment and destination and the information comes up with Companies/Couriers and all the prices. Magic.
21/11/19 by Lesley Torbuck
Excellent service all round
21/11/19 by Richard Earl
No telephone number provided unable to speak to anyone when you have a query/problem.
21/11/19 by Annon
Simple to use at a great price. What more could you want!
21/11/19 by Customer
Reliable and fairly priced , clear tracking information
21/11/19 by Julie
Easy to arrange good price,selected DPD dropped off 9/11 delivered to Aus. 21/11. Tracking first class on DPD app.
21/11/19 by Geoff Dixon
Provided the best quote for mailing a heavy package, and made mailing (at my local Post Office) easy.
21/11/19 by Mark Rice
Great! definitely will take the service again
21/11/19 by Customer
Never will use again hermes damaged the parcel and their claims form is as useful as tits on a bull highly dissatisfied ????????£300 parcel that had to go to the bin...
21/11/19 by Aaron Montgomery
Its been almost 2 weeks since I sent the parcel and it still hasnt arrived. No updates for the last 10 days!
21/11/19 by Customer
Posted Thursday 10am paid for 48hr express turned up Tuesday evening at 19:00hrs Disgusting shoddy service parcelforce
20/11/19 by Leisa Barney
A very efficient and easy to use seevicr
20/11/19 by john
Sent a parcel via yourselves used standard international postage to deliver to customer in Germany. Hassled by customer who has still not received his parcel sent on 13/11/19.. had receipt of postage stamped in post office and sent a copy to customer also a tracking number but who do we contact when the parcel has not arrived after a week?
20/11/19 by Customer
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