We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,514 reviews.
Useless company absolutely scamming people. Please do not use this company they are disgusting.
14/11/19 by Myth Buster
Collected and delivered within the timescale stated...delighted with the service.
14/11/19 by Heather
Parcel Monkey UK is easy to use and offers good prices. Sadly it can not control the efficiency of its couriers and they let The Parcel Monkey service down. At least you pay less to use the courier through Parcel Monkey so it’s not as painful when the package takes much longer than promised to arrive. Once the carriers improve I’d happily give five stars.
14/11/19 by Customer
Spent £50 just for my parcel to be sent back to me
14/11/19 by ABDUL WAHAB
Excellent service! Very reasonable price. Picked up Monday lunchtime, delivered to France Thursday morning.
14/11/19 by ECB
Safe and fast
14/11/19 by Customer
Easy to use service that finds best rate for your parcel . I love the tracking service . I could see every step of my parcel’s journey to New Zealand
14/11/19 by Rosemary Hill
Really like the services offered by Parcel Monkey, giving you a wide range of postal products to choose from - have parcel collected or drop it off at a local place, range of insurance options etc. You really can tailor your post to suit your needs and budget.
Forms easy to access to complete the necessary paperwork for sending parcels abroad, with straightforward instructions to guide you through packaging up your parcel, and attaching all the necessary documents in the right way.
In my experience, parcels have been delivered within the timescale quoted, and you have the added benefit of being able to track the progress of the parcel throughout its journey, right up to being delivered to the recipient. Would heartily recommend using Parcel Monkey - very reliable.
14/11/19 by Cheryl Bell
Great service
14/11/19 by Natalie Snell
fast and efficient.
excellent website
14/11/19 by WendyCustomer
Rate at Post Office for 2x ~10kg parcels to Italy: £110
Rate with Parcel Monkey *for the same Parcel Force service*: £40
14/11/19 by Norden Junior
Was ok but the address was not complete as it was a click and collect at Argos
I put in the address eCP number but it did not appear on the printed label????
Had to put it in manually,the eCP number is the only recognise on pick up.
14/11/19 by gordon
ALL GOOD THANKS
14/11/19 by G edwards
I booked an expedited service to australia from uk. The courier did not turn up to collect it from my home. I waited a few more days, as I know from past experience, the couriers more often than not turn up a few days late. As a visually disabled person, I rely on these services in order to send parcels to friends/family/. Its no one turn up to another courier, told the PM employee via their live chat, weirdly my order was not showing on my online account, but I had still received an email with delivery labels. They told me that I would have to go back online and reschedule my delivery. Going back to my online PM account, I could not find anyway to reschedule the collection. Two days later I went back online to the PM live chat, only to be told that 5 days have passed so they would have to cancel my collection delivery!!!!!! PM you need to offer you staff customer service training, as they did not offer at all to help me, even though I am visually disabled and have a tough time navigating through websites, as it takes forever. They also did not tell me there was a timescale to reschedule my collection. Your online system and your staff have let a disabled person down.
14/11/19 by Helen Williams
Again excellent service
14/11/19 by Dawn Booth
My parcel has gone missing so I’m waiting for a reply off my hermes
14/11/19 by John Brash
Fantastic service-could not be happier.In a future my search for reliable parcel sending is over-always Parcelmonkey!
14/11/19 by Irena Lewis
A+++++ Excellent service!
14/11/19 by Customer
Easy and quick
14/11/19 by Robert Austin
Scam. sent 4 parcels with them via Parcelforce. x1 was damaged x1 arrived 2 weeks late after paying for 24hr delivery and x2 were never delivered at all. then charged me £58 without telling me before hand because one of the parcels was overweight then never delivered it! Now ignoring my claims because I refuse to pay the extra £58 for a parcel they never delivered. Absolutely disgusting and I will be taking this further to the claims court as all my parcels were fully insured
14/11/19 by Josh Hill
Horrendous company. Dont make clear that certain items can only be sent via Courier, so DPD sent it to return to sender which is for some reason their office in the South although my address was on the label, so for me to get my items back it now cost me an additional £16 plus the cost of the initial postage. Then when you try to communicate with them all you get in its in the T&Cs. Horrible Horrible Horrible! Stay away from them at all costs, because frankly, it would have been cheaper to have the item manufactured again than use these monkeys.
14/11/19 by Mr Peter Allison
Absolutely disgusting company and customer service. Not only did they lose my parcels but they then stole £160 from my bank account for the parcels being ‘over weight’. Now they are ignoring my claim for compensation for the lost parcels. AVOID THIS SCAM OF A COMPANY!
14/11/19 by Casey Dabner
Collection and delivery were excellent its just a little pricey
14/11/19 by stephen lye
Excellent service
14/11/19 by Customer
Good,quick and easy.
14/11/19 by adam colville
excellent service , parcel collected from home when said they would . tracking service excellent, and delivered within the time limit , with no damage what so ever to the parcel. will definitely use this company again.
14/11/19 by sheena cathcart
Terrific service. Use DPD aka Parcel2Go and they managed to damage a very valuable old computer I had sold to a friend who was less then impressed. Since then I have gone with either the Parcel Monkey site and selected one of their carriers or gone for DHL who are always on their list. I have never been let down since the DPD experience. Thank you.
14/11/19 by RE
Late a day but great service
14/11/19 by Customer
TWO DAY DELIVERY TOOK 3 DAYS PLUS
13/11/19 by peter Daniels
I have found the service excellent but it could be improved by sending the dispatch address an e-mail confirming when my parcel arrived at my customers address. This will save me logging on to Parcel Money to check.
Nottingham Badges
13/11/19 by David Marriott
24 to 48 promised dropped off on 7th did not arrive until 11 th
13/11/19 by Stephen Hayes
Very good service.
13/11/19 by Patricia Slowey
Our delivery was 3-4 days late, not the express service we paid double for. We would like a refund?
13/11/19 by Customer - Mitchell
Efficient reliable and excellent service
13/11/19 by Christiana
ParcelMonkey was recommended to me. I found it very easy to search and select a courier for the large package I needed to ship. Courier delivered package as expected. I will definitely use ParcelMonkey again.
13/11/19 by DAVID MOON
Great service throughout from collection to delivery
13/11/19 by Caroline
I would use the parcel force service again. Driver collected Friday morning and was delivered the following morning in good condition.
13/11/19 by Elizabeth Davies
Got to be the worst company I’ve ever encountered,you won’t save money in the long run as they will steal money from your bank account and lose your parcels,then they will stop answering you
13/11/19 by customer
Parcel sent to Australia mid October. Delivery could not be made at the first attempt although no card was left to notify the recipient. Chased several times since to provide contact details and arrange redelivery but very little done to ensure the parcel is delivered. More than 3 weeks later and I still have no updates and a birthday present has not been received. Extremely disappointing and very poor service.
13/11/19 by Donna Williams
quick and easy . :) never had a problem at all with this company
13/11/19 by Grace Goode
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