We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,512 reviews.
Excellent service and good price as usual
Thank you.
22/11/19 by Beverleigh Donalds
Nothing worked out as explained, in fact everything was done differently and random false answers were given. The parcel was shipped by a mix of random services that were not advertised, and the shipping time is already doubled the advertised time schedule and has not yet been delivered.
22/11/19 by Tobias Bjornson
Great service!
22/11/19 by Natalie
Arrived in Switzerland within three days of sending the parcel
Used parcel monkey before and will use them again ????
22/11/19 by John Risbridger
Parcel delivered safely and on time.
Recipient delighted no damage.
22/11/19 by Customer
EXCELLENT SERVICE
VERY HELPFUL IN ALL SERVICES
22/11/19 by Kamaljit Bharj
Always efficient, on time and safely delivered on schedule
22/11/19 by Jon Lavelle
great job thanks
22/11/19 by gary kirton
While late deliveries are not their fault, you have ZERO comeback or entitlement of compensation from the carrier. Example - late delivery on a guaranteed 24 hour service (parcel force - 50% compensation if late). Entitled to a refund but parcel monkey are the only ones who can claim it and will not pass it on to their customer. Shocking behaviour. Will not use them again and Id recommend no-one else does
22/11/19 by Dan Hockley
Quick quote, easy local drop off point. Packages sent from UK to Portugal arrived within 4 working days in perfect condition. All for a price nearly half of the competition. Definitely recommend.
22/11/19 by David Leek
Service was excellent parcel reached in time
22/11/19 by Jyotin Patel
I would rate it higher, BUT for the fact that I am unable to track my parcel to Thiland which was collected on Monday. When I enter the tracking number I am informed the number should start PM well I put in PM followed by the numbers and I get the same responce numbers begin PM
22/11/19 by Philip Morris
A Decent Mix of a great price and exceptional reliability On all deliveries.
Time After Time.
22/11/19 by John Goddard
Very bad experience with this company. Be careful and do not use your debit card. They will charge your card without your permission. This has been done twice to me. I have spoken to my bank and we will get money back. Total fraud. Its never as cheap as they say.
22/11/19 by bob smith
Made a claim - no response whatsoever! Provided and uploaded all documents they asked me for. No response whatsoever! Keep sending them messages But no one is getting back for a week! No telephone number is available - all online only! Keep reading their reviews and it’s shocking how many people suffered and never got compensated. will be taking further legal actions with a small group of people who were affected by this company if no compensation is issued....
22/11/19 by Ksenia Sevas
Great prices and easy to you. Great to be able to compare multiple couriers all on the same screen.
22/11/19 by Rob
Arrived in the condition I sent it. Timescales were reasonable. I didnt get the requested call one hour before delivery is the only criticism. So I could have been out.
22/11/19 by Linda
The system has worked like a dream for us, and at much lower costs than we were paying the same carriers.
22/11/19 by Leslie Williamson
The service was easy to use and the parcel arrived with no issues.
22/11/19 by JR
Very good and cost effective service
22/11/19 by Dominick St Angelo
Spot on as always
22/11/19 by Mike walker
You could make the website a bit easier for a lay person
The parcel arrived well , communication and tracking was Good. Good value for money.
22/11/19 by Customer
Always good prices to anywhere you want
22/11/19 by Customer
Great service
22/11/19 by C R E
fast on the ball,would highly recommend, fast courteous service would definitely use again
22/11/19 by john percival
I would use again:) was easy start to finish and It got delivered 2 days earlier aswell to Europe!!
22/11/19 by Rodney Thomas
Easy to use website! Always lots of options to choose from.
22/11/19 by Jean Franklin
So so easy. Efficient and quick.
Perfect.
22/11/19 by Geoff Skipsey
Completely failed to deliver within the 48 hours .still not received £2000 bike. Now in a different country without my bike . Epic fail by parcel force and parcel monkey. Not called or notified by anyone. Nightmare situation
22/11/19 by phil
Brilliant service, never any problems
22/11/19 by Shirley
Found this service efficient and good value for money. Thankyou
22/11/19 by Prue
Used Parcel Monkey lots of times to send parcels to USA and Germany. Simple to use and best price. Hope the good service continues.
22/11/19 by Richard Hitchman
Dreadful and I advise you to use another company. So they missed the pick up day, then lied instead of take responsibility. This has let down my charity and the recipient.
22/11/19 by Mr Barlow
I’m a regular customer. Always quick, there has never been any problem. Easy to do the order. I’d definitely recommend this service.
22/11/19 by Surdi
THE PICK UP OF THE PARCEL WAS GOOD BUT THEY EMAILED THE RECEIVER AND IT HAS TAKEN 3 DAYS FOR THEM TO REPLY
22/11/19 by RMS
Excellent Service would Use Again.
Easy to use website and fast too. When the person I was buying my goods from had problems printing out the labels the online chat service were brilliant and just re-sent the link.
I was surprised at how cheap it was too.
22/11/19 by Liz Milkins
excellent service!!!
22/11/19 by mehboob rabbani
I saved £’s through using you our service. Thank you.
21/11/19 by Customer Sara
The online booking process is excellent, its very easy to find the best price and print your labels. My issue is with the drop off process - there is no indication of the last collection times at the drop-off location. I dropped off at 15:30 on Friday, to be told that the parcel would not be collected until Monday lunchtime. If this was clear in the booking process, I would have chosen a different carrier. This would make the while process more transparent
21/11/19 by Chris H
Great service. Parcel arrived in Germany speedy transport
21/11/19 by Mrs Debra Baxter
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