We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,604 reviews.
Picked up and delivered as promised would definitely recommend to friends and family
04/10/23 by Sian
I am afraid evri is no better than Hermes. They tried to pick up on the wrong date, then hung onto the parcel for a day longer than they should’ve.
04/10/23 by angry customer
Efficient as usual
04/10/23 by Michael Speller
Very easy to use. Always stressed when sending such important parcels. But there was no need. Great service will use again.
04/10/23 by Neil Hughes
Online booking was fairly straightforward and saved on costs.
04/10/23 by G Skid!
Only gave 1 star as there is no zero star option. Parcel delivered late and contents damaged. Parcel Monkey small print (which no one reads) has all bases covered to dodge any compensation. Do not use this company, use the carriers own direct websites which will be cheaper in the long run.
04/10/23 by Mick Edwards
Great Experience, found me the cheapest price for a large parcel that most courier companies would not deal with directly. Clear and concise instruction and parcel arrived safely and in time. Thanks very much and I will use again.
03/10/23 by customer
Item was a cast iron lathe and it arrived smashed.
03/10/23 by Phil
The parcels get delivered. Thats the important thing. We have used ParcelMonkey for quite a few years. We select using the ParcelForce option and we take them to the post office along with our normal office mail. More convenient for us than waiting for a collection van to turn up (or not). The form on the booking site has some glitches that need fixing e.g. address field is too short for some addresses provided by the postcode lookup. Final cost is average and with insurance can be more than some direct Post Office rates, but generally marginally better. ParcelMonkey also offer cheaper rates using cut-price firms but previous experience shows some of these firms are unreliable. If your parcels are of reasonable value, best to use a middle price range service that is well established, delays and losses can be costly and tiresome.
03/10/23 by John
ease of use, communications excellent!
03/10/23 by Lisa Burrows
Let down by Parcel Force failing to collect for two days and then take 3 working days for delivery
03/10/23 by Robert
Parcel collected and delivered at convenient times
03/10/23 by PATRICIA QUINN
The whole process was extremely easy, from pick up to delivery. Many thanks!
03/10/23 by Customer
Good shipping options for international. Collected item on time and delivered without incident to Switzerland. Would use again.
03/10/23 by rachel
Kept informed at all stages
03/10/23 by Customer
Quick, easy and cheaper than buying direct. Customs form ready to go too
03/10/23 by Jane Bruner
still waiting for someone who can collect my packing
02/10/23 by Anna
Great service - will use Parcel monkey all the time for bigge parcels.
02/10/23 by Mr Norman MacLean
Easy helpful info to follow
02/10/23 by Customer
Really good service just a shame had to fill out the form twice as it wouldn’t accept a PO address would have helped to know that before completing everything
02/10/23 by Peter
My parcel didnt get delivered and there seems to be no conversation about compensation. A truly bad service.
02/10/23 by Lesley Lambourn
Easy to use service, and efficient booking of deliveries
02/10/23 by Nick Foster
Good price polite delivery man on time.
02/10/23 by customer
Didn’t know which parcel company to use. Parcel Monkey were great answered all my questions and followed up with my request really quickly. Great service!!!
02/10/23 by Jo
Delivered on time
02/10/23 by CustomerManny
As usual - easy service to use and always a timely collection.
02/10/23 by VJSports UK Ltd
I was after-aftercharged with a weight that is absurd. 49 kg for a golfbag!!! I have put it on a scale and it’s the correct kg that I gave in. Crooks!!
02/10/23 by Patrik Havander
DELIVERED ON TIME
02/10/23 by DP
Great service from start to finish
02/10/23 by Customer
Very punctual an well within time constraint. Would definitely use again.
01/10/23 by Customer
Amazing every think went like clockwork. Eazy shipping from UK to New Zealand ..Thanks again
Darren
01/10/23 by Darren
Cherged more and took money from accounts
01/10/23 by MISS KREWSKA
The parcel was picked up & delivered on the designated days.
01/10/23 by A. C.
Parcel monkey UK made the process of sending a heavy parcel easy. Clear instructions on website.
01/10/23 by Angela
The home page claims to save you money but in reality they charge a lot more than going direct. Parcelforce delivered my parcel and booking direct would have been almost half the price. Not only this but parcelforce insure the items up to £150 as standard on the service I used but parcelmonkey charged me a surcharge to insure up to £100. I disputed this with them and asked for a partial refund as their home page is clearly false advertising and their excuse is that they save you money over other comparison sites. It doesn’t mention this anywhere on their site and when I confronted them they stopped responding. No answer now to the last 3 messages sent 4 days ago. Terrible customer service and a ripoff. You take these companies at their word believing they will be cheaper than going direct otherwise what is the point in using them to compare couriers?
01/10/23 by PHIL
I asked for a refund and they gave it. brilliant stuff.
01/10/23 by Caesar Traianus Hadrianus
Parcel was picked up as was stated. The man was very polite. Arrived in good time, the parcel was in good condition when delivered. I would most definitely use again. I would recommend parcel monkey. Made the process of sending to the USA sent out all paperwork that you need, all I had to do was print it out and put in on the parcel.
01/10/23 by Barbie
Awful experience with Parcel Monkey! Charged £24 to collect a large item from me via UPS. All went fine and heard nothing from them. Then all of a sudden I get a bank notification saying Parcel Monkey have taken another £89! At this point I’d had no contact from them to advise me of this charge. Eventually I received an email explaining that I had got my measurements or weight wrong and it basically said that if I refute the cost I probably won’t be successful as they use lasers to measure and work out all dimensions and that less than 2% of people are successful. Honestly please do not use this company!.
01/10/23 by Clare A
First class service at a great price
01/10/23 by Ian Cowie
Great service…picked up Monday afternoon from UK and delivered Thursday afternoon in USA with parcel force…excellent!
30/09/23 by Judith Boyd
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