We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
DO NOT USE THIS COMPANY- They have lost a high value parcel. Ok mistakes can happen, but the customer service dealing with this is appalling. Every day, we get several emails saying they will respond within 48 hours. It has now been 3 weeks with no update at all. Therefore, also no compensation. I paid for 1-2 delivery, it is now 1 month out and no progress on anything. AVOID .
11/09/23 by Gordon Yeoman
excellent service
11/09/23 by customer
One piece of equipment was broken
11/09/23 by Customer
Parcel not delivered
11/09/23 by Gillian Foy
Great service very straightforward. And great price.
10/09/23 by Mr angry
Ive had a series of incredibly frustrating experiences with this service. On three separate occasions, I was patiently waiting at home for a scheduled pick-up that never happened. Whats even more baffling is that I was told they attempted to pick up my items, but there was no indication of any attempt – no buzz, no notifications. This alone was a significant inconvenience, wasting three entire days of my time. To make matters worse, I initiated a refund process after these repeated letdowns. I was assured that I would receive my refund within 24 hours, but here I am, still waiting for it. The services customer support is a mixed bag. The only positive aspect is their chat feature, but even that is far from perfect. The major issue is the inconsistency among their customer support agents. Each one provides different answers to the same questions, leaving customers in a state of confusion and frustration. Overall, my experience with this service has been nothing short of disappointing.
10/09/23 by Abdulkadir Sheikh
Prompt and polite driver would definitely use again and recommend
10/09/23 by steve
Have used them several times and pleased with the fast service,
10/09/23 by james mcculloch
Very easy and very prompt
10/09/23 by Chris j
Great experience. Fast and convenient service. Will utilise service again
10/09/23 by customer
All went exactly
10/09/23 by John Irlam
Driver arrived on time, package delivered within time scale. No problems and will use again
10/09/23 by Bob Lee
Easy to navigate the site. Straightforward to fill in and gives you numerous options as regards cost and preferred courier
09/09/23 by Tracey Potter
Delivered when promised , pick up on the day they said
09/09/23 by patricia cliftonr
Great and quick. Although I didnt check where the nearest FedEx office was so it was a trek but the parcel arrived quickly and nothing had broken inside.
09/09/23 by Ema
A simple and straightforward service provided
09/09/23 by Mr Richard Staton
Parcel force manage to break screen
09/09/23 by Customer
Parcel arrived in good condition within the expected delivery time.
09/09/23 by Fauts
Problem free
08/09/23 by Customer
Easy to get quote and follow through
08/09/23 by peter chapman
Booked collection for Thursday before noon previous day. Delivery required on Friday. Spent 10 hours waiting for collection (2 hours more than usual) - no show. Contacted customer service - no apology, just said they could reschedule collection for Monday! They have arranged for a refund as alternative arrangements have had to be made. Most annoyed not to even receive a sorry - it may have been out of Parcel Monkeys control but how much does it take to just type sorry about that.
08/09/23 by Carolyn
next day delivery from fedex took 4 days :(
08/09/23 by Thomas Bryce
Great service, couldn’t fault
08/09/23 by Monique Prenderville
Collected Fri 1st 09 delivered the following Thurs 06th Sept
No issues and the tracking was great
08/09/23 by Anna Dakin
Appalling service. Money taken, but pick up of urgent delivery didnt happen, hard to get help, help given was to just rebook the pick up days after the package should have arrived. I would advise not to use Parcel Monkey for any business or critical deliveries. Go direct to a reputable delivery company as then you might get some information as to what is happening. Refund requested.
08/09/23 by Chris H
Everything was easy to do, collection on time and the package divered quickly.
08/09/23 by Chris
Easy to book online and a date for collection
08/09/23 by Sarvjit Sehra
On two occasions I have been disappointed by your team. My package failed to arrive as scheduled, I called multiple times but your team members kept telling all kind of lies. At a point, I was told the driver was out to deliver it, I waited for about 3 days if not more before I decided to visit your sighthill office and, it was so unfortunate to discover that the label on my package fell off so they couldnt even identify my package meanwhile, I was being told the package was out for delivery, I had to help them to indemnify my bag from the pool of bags. The second incident also delayed beyond th agreed time. I am really disappointed.
08/09/23 by Oluwakemi Oyinloye
Efficient service
07/09/23 by Mr Berman
UNWILLING TO SOLVE PROBLEM There were customs issues with my shipment which were due to electronic mis-labelling by the delivery partners parcel monkey uses. The partner says that PM should have informed me of limitations in their customs labelling service but PM refuses to acknowledge that there is a problem and that their terms and conditions and lack of transparency caused it. I have repeatedly asked them for a refund and I have also repeatedly asked for them to inform me of their dispute resolution process and they refuse to provide information. This feels criminal.
07/09/23 by Miri
You web site was easy to navigate and made a return of faulty goods very easy
07/09/23 by Liz Tilley
It was 48 hrs late being delivered. I could pay an extra sum to be able to claim a refund if it was late, which I didn’t take up. I could possibly accept it being 24 hrs late as the delivery was split over a weekend, but not 48 hrs. It was staying on the UK mainland, not as though it was to an island off the coast
07/09/23 by Mark S
Initially payment did not go through. Went on to website and used the chat option.
Great experience in resolving my issue from then. Helpful agents and convenient way to raise my issue
07/09/23 by Nitesh Singh
Terrible - my parcel is lost and there is no way to contact anyone. Tried every number and every way possible
07/09/23 by Customer
Please be cautious of using this company - I paid for an item to be collected and delivered which sadly went wrong - they state that they are not a courier company !! I would stay clear of using them
07/09/23 by Andrew Macdonald
Excellent.. Did what they said on the tin! Thank you for your very efficient service
07/09/23 by Mandy O'Nion
Everything was fine there was no problems picking up or delivering.
07/09/23 by Mr David Hobbs
It was a good service but it took a little longer than specified to make the delivery.
07/09/23 by Des. Able Services.
Superb great service
06/09/23 by Paul
My parcel was collected so why should I give you a rating please return my money back.
06/09/23 by Customer
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