We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,540 reviews.
flawless from start to finish could not be better advised on how to organise sending a parcel
08/07/18 by Customer R. Glass
Thank you very much. The parcel I sent to Slovakia arrived very Quickly and in good condition. Very Happy !!!
08/07/18 by Tania
Failed collection no communication as to the issue no refund will not use again ☹☹ would have put zero stars if possible !!!!
08/07/18 by Ian Armour
Excellent service at an affordable price. Many thanks
08/07/18 by Brenny
Great experience had to send heavy book to Germany, Parcel force wanted £30.00. Checked on Parcel Monkey found I could send Parcel force priority international for only £19.00 and they even collected. Picked up Monday and deliverd Wednesday.
08/07/18 by Customer
Great service quick and reliable would definitely use this website again and recommend to others. My father received his package within 4 days and he lives in Thailand!
08/07/18 by Melanie Fooks
Happy with the service received
08/07/18 by Mohammad Al-Dahhan
Good service and a very reasonable price.
08/07/18 by Mr Pat O'Connor
Great service - and so easy !
07/07/18 by Sue Mullin
Quick dilevery and fast response. Easy to use, although a bit pricy for large items. Would recommend it
07/07/18 by Adriano
The parcel was collected and delivered exactly as promised, in good condition, at a cheap price. Amazing service.
07/07/18 by Sarah Vivian
Excellent service from start to finish. Thank you.
07/07/18 by Lora Dillon
First time I have used Parcel Monkey UK and it was recommended by someone in our local post office! I needed to get a parcel to Australia as soon as possible at a reasonable rate. The website gives clear instructions, supplied the customs form and helped me find a local drop off point. Parcel was received in Australia on time and I was able to check that the correct named person had signed for it.
Will use again.
07/07/18 by J
This is the first time that I have used Parcelmonkey, the process took a little longer to book the parcel.
I think it was worth the extra time as the service supplied was first rate , I will be using them again no problem.
07/07/18 by david skelton
Efficient service throughout.
07/07/18 by Peter Robinson
I rely on Parcel Monkey as part of my business.
07/07/18 by Firefly
I will use it again
06/07/18 by Ewelina Kaminska
Total waste of money. Worst service ever. Wasted 2 days waiting for parcel collection. Ended up cancelling. Spoilt a birthday gift surprise. Thanks a lot. Now I cannot get the gift to my mother in time for her birthday. Now waiting for refund of my money which they were very quick to take.
06/07/18 by S. BROWN
Paid for next day,UK Mail didnt turn up..but heres the thing to remember with Parcel Monkey,and I will say it loud..despite paying for next day,and despite it clearly saying so on their website I was told THEY DO NOT GUARANTEE TO GIVE YOU WHAT YOU PAY FOR..so if you really want it to arrive on time,dont be fooled by that Website that says pick up next day,because if it does not happen,Parcel Monkey will take your money,guarantee nothing,and wont compensate you if nobody turns up,expect them to keep your money and give you nothing but an apology in return....They are cheap for a reason
06/07/18 by Paul Pasquet
As a redistributor it’s not a bad service. Only downside is the tracker is behind the main couriers tracker by a few hours. If you want to use it as a comparison site with direct links to couriers then it does what it sets out to do. Saves a lot of web time searching.
06/07/18 by Customer
They blamed the courier the courier blamed them then I was forced to pay a cancelation fee for a service I did not receive in the first place. Absolutely disgusted
06/07/18 by R C Harper
Rude and ignorant. They asked me for a Google map reference to deliver a parcel even though it was in a normal road and they had the customers phone number and email. Very slow to respond to me and most unhelpful. A courier company who needs Google maps supplied before it can deliver a parcel is not one for the long run. Ridiculous, expensive and rude.
06/07/18 by Hilary Kennedy
Brilliant service. Will most definitely be using this service again soon. Thanks all x
06/07/18 by Customer
Excellent, quick & efficient service
06/07/18 by Cazz
Excellent service! The parcel was extremely simple to book, hassle free, affordable and very quick. Collected on the requested day and arrived at the destination overseas a day early. Very impressed. Highly recommended.
06/07/18 by Customer
Good Prices - No issues so far
06/07/18 by Sam
My parcel got picked up and I kept getting messages that I was unavailable and should book another day for collection. Ive also only received one of my parcels although it said two days and they were collected a week ago.
06/07/18 by Customer
Great service at a very good price
06/07/18 by kevin
Utterly useless, booked in good time for an urgent 24hr parcel, selected the most expensive service (Parcelforce) but no collection even attempted the next day. (We have a manned reception) Contacted "LIVE MONKEY" (says is all) and get the normal brush off and "Our service doesnt actually mean any timescales will be adhered too". Telephoned Parcelforce and they could not track any collection for us so seems they never even got the order from PARCELMONKEY for my collection. Whatever happens now the parcel will be late..
06/07/18 by Justin Gaskin
DONT BELIEVE THE PROMISES OF INSURANCE COVER. Just had a very bad experience where a parcel was damaged in transit. OK, it happens from time to time. I get that. Thats why I insure. However, when it comes to making a claim, talk about wriggle ! They could teach Neymar a thing or two !! It wasnt packed correctly (it was), the recipient didnt photograph the parcel (?), I didnt photograph the parcel (??) etc etc... Basically they sit as judge and jury so very good look to anyone needing to make a claim. Very bad service Parcelmonkey.
06/07/18 by David Garratt
The interface and organisation of Parcel Monkeyare excellent. The fact that the chosen courier (DHL) does not ship internationally any items containing batteries when booked through Parcel Monkey (it does otherwise) surprised and disappointed me greatly. I hope to be reimbursed.
06/07/18 by Poisson Lune
Good price. Easy to fulfil. Arrived in the eu when meant to safe and sound.
06/07/18 by Mr & Mrs Petty
Excellent service, easy to use website and hitch-free process. I always use Parcel Monkey for bulky courier items and would recommend them without hesitation.
05/07/18 by Mr MARTIN WOOD
Perfect service! I dont have any problem!
05/07/18 by Nadia Denughes
best service in uk mate , dont missssseedddd :)
05/07/18 by Customer
Good overall service. Tracking could have been more accurate. Couriers were polite and friendly. Unclear on website whether the parcels traveled during the weekend. Three day delivery paid for and parcel collected Friday but did not arrive until Wednesday (6 days).
05/07/18 by Customer
Great service and much cheaper than going through Parcelforce direct.
05/07/18 by Anne Holland
Always use parcel Monkey.I normally get their quotes and take the Parcelforce price(collected).I recently sent to Germany.Thru.Parcel Monkey it was £37.Direct thru.Parcelforce £128.Need I say more !!!!
05/07/18 by John Hutchings
This was my first time using parcel monkey and Id love to give them more than 5 stars! My parcel reached destination very quickly! Their price quote was cheapest in the market as well. I highly recommend it to anyone sending parcels. Id definitely be using it next time as well.
05/07/18 by Waqas Bajwa
Sent a parcel weighing just under 4kg. A week after the parcel was delivered I received an email saying they weighed it and it was 16kg....? For this they charged my card another £40... When I tried to dispute it they said they couldnt help without a picture of the actual parcel. By this time the parcel was at the other side of the world and opened and discarded. This parcel was 4kg and they are trying to charge me for 16kg....? I now have to go to my credit card company to recover the charge which is completely incorrect.
05/07/18 by Jo
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