We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,540 reviews.
Amazing seevice and prices I always use it for my international shippings and I been never let be down
16/07/18 by Customer
I posted a review and they came to justify it in my reply. To make it seem like they helped me! They have only addressed 1 part of the problem to try redeem themselves. I forgot to mention in my previous review that the contents of one of my boxes was put into a second hand box which was previously used for medical supplies as indicated on the box; this was done without my consent. Why my stuff was repackaged was not mentioned to me! And the repacked items arrived dirty which apparently I can’t claim for. Why I paid extra for insurance makes no sense to me, if nothing is covered.
16/07/18 by Natasha
Excellent highly dependable service; prompt collection and delivery.
16/07/18 by K Parry
Great till it goes wrong then dont honor insured parcels
16/07/18 by Dave
Good choices,good prices.Parcels collected ok and delivered next day.
16/07/18 by Mr Mark Dean
Excellent.Highly recommended !
16/07/18 by Customer Mihaela
Excellent service as usual. Happy to keep using Parcel Monkey. Our Large box was collected in the Midlands on Monday, and received in the Algarve on Thursday afternoon. Thank you for your prompt and secure service.
Colin
15/07/18 by Colin Hore
Very quick service
15/07/18 by viki
I am not going to waste my time explaining this experience.
15/07/18 by george vanderburgh
Have used several times now and still can not believe how fast they deliver from UK (N. Ireland) to the Continent. Their cost for parcel delivery is unbeatable, everything sent so far has been (at least) half the price of most other couriers.
In addition, their on-line booking process was by far the most straightforward and easiest to use.
As long as this level of service is maintained, I wont be using ANYONE else.
15/07/18 by Ray Hodge
Brilliant as usual to New Zealand
15/07/18 by Sheila
Really happy with the 5 star service provide by this company!!
Would defiantly use them again and recommend them to friends and family!! Great job and keep up the outstanding service you provide!
15/07/18 by Kyle Bradish
Choosing a courier was very straightforward, as was the actual process of giving the chosen delivery service the information needed.
15/07/18 by Jeremy
Very bad service and rude customer services, cocroaches and rats
15/07/18 by ibrihima
Fast effient have dealt with them for years. Also very cost efective
15/07/18 by Customer
If i could give 0 stars i would. Did not pick up a parcel until 7 days after it was booked - missed my customers VERY important function. When i dared to try and claim for a refund (that i was legally entitled too) they refused. Its taken me over a month to get it back and thats only after i had contacted trading standards. I tried to use the site for a domestic UK parcel (cant much go wrong with that!) and they have blocked me from using the site and 5 days later i am still waiting for a manager to explain to me why!!!!. Appalling site and appalling customer service. Will be using a much more reliable company in future.
14/07/18 by marley30@04
Firstly poor service as my orders werent collected, secondly poor communication regarding my delayed collection (called over 12 times before any help was given), thirdly horrible attitude and work ethic from both drivers, fourthly DAMAGED GOOD, finally delayed responses regarding my compensation claim which was not granted. I payed for insurance for my items other than to insure that nothing gets spoilt almost all my items arrived damaged and they say I cant claim!! Parcel monkey needs to fix their services this is horrible customer service I am highly disappointed.
14/07/18 by Natasha A Lacey
couldnt contact courier for pick up advice. was in the building first pickup attempt.. very little effort to collect (didnt)
14/07/18 by Customer
tracking did not work
otherwise OK
14/07/18 by Customer
many multiples cheaper than going to the post-office, yet thats the convenient location of the drop-off point & the beauty of parcelmonkey is that theres so many other services to choose from & compare
14/07/18 by John A
Getting better but still quite a few things get broke on the way as its getting thrown about a lot would need better customer service as its hard to contact them no phone number and on line your talking to different people all the time but its improving
14/07/18 by Rosa
Package received by the client on time no issues. Good value
13/07/18 by James Yule
Terrible customer service, international parcels do not arrive in time frame suggested. One parcel sent in April did not get delivered until July. In fact the only time they showed any interest in my delivery was when I applied for compensation. The maybe cheaper but only because they have no interest in completing the service offered. Avoid these cowboys (and girls)
13/07/18 by J DUDLEY
Excellent service will be using again.. a lot cheaper than using the post office
13/07/18 by Diane Smith
My parcel is lost. No one gives a hoot I was given numbers I had to phone cos its a call centre cant call out several overseas call still no luck and no sign of after sales service I am appalled
13/07/18 by Elisabeth Visagie
Smooth and efficient ????
13/07/18 by Mr moore
would have given no stars. have had countless problems with Parcel Monkey now given up and gone to another service provider.
13/07/18 by Javid Ebrahim
This is the worst customer support ever, they are doing **** continuously, I have sent one parcel it was included battery okay fine they needed to return it to me right? two months have been passed I am begging and they made me to pay £60 but still pain in my head no return of my parcel they keep killing me, crew dont know whats going on with my parcel, someone saying sorry event not updated, someone saying return team have to deal with it, is rubbish very very bad company, I strongly warn everybody to stay away from them, once you get stranded you will beg you to get away from pain and headache. very very bad shame shame shame.. PM6499462 PM6451567 PM6401516 Three ID for same parcel but still no parcel has been return to me I look like a fool myself
13/07/18 by iProFix
Collected on time delivered on time. Website easy to navigate all in all good experience
13/07/18 by Christine
Great service! I will be using again.
13/07/18 by Darren H
Great service, no problems.
13/07/18 by Customer
Made booking Thursday UKMail never arrived to collect parcel at the time they stated on 4 occasions. In the end I delivered parcel to depot on Tuesday.
13/07/18 by Pip
picked up bulky parcel on time,no problems and delivered safe and sound,well done
13/07/18 by Guest
Dont collect on the day the courier is arranged for so waste of time waiting in all day
13/07/18 by Customer
It was easy simple and quick delivery. I would recommend...
13/07/18 by Eddie
3 parcels arrived in southern Italy in 5 days!!
Tracking system up to date with every movement, couldn’t fault fault them in any way.
Thank you
12/07/18 by Mr Gino Cortellessa
Total waste of time and money. If anything goes wrong expect nothing apart from the answer "its the couriers fault" and " we cant help you"
12/07/18 by PM
Avoid, Avoid, Avoid, Avoid, Avoid, Avoid, Avoid, Avoid, Avoid, Avoid, Avoid, Avoid, Avoid, Avoid, Avoid, Avoid, Avoid, Avoid. Customer service non-existent, no responsibility for anything that goes wrong.
12/07/18 by Customer
Total lack of any responsibility for anything to do with the delivery. You book a collection with them via a courier with explicit instructions not to contact the couriers directly as your contract is with them. When the parcel isnt collected, well thats your problem that Parcel Monkey havent put it in the system. Avoid at all costs if you actually have a deadline.
12/07/18 by Customer
Fantastic service
12/07/18 by Customer
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