We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,541 reviews.
Delivered accordingly - Only concern was no update as to pick up time or a window for pick so had to sit around all morning until courier arrived.
28/06/18 by Imran Khan
i cant contact parcel monkey. the pass word reset is going no where.i dont know if my parcel has been delivered or not. will NOT use p.m. again
28/06/18 by phil condon
Reliable and value for money.
28/06/18 by Customer
Was told collection would be 10.30am finally collected at 12.50pm, as it was keys people were waiting on there arrival.
28/06/18 by Customer
Had 2 fragile boxes with couriered and both arrived completely destroyed. The contents inside were unusable and there was no remorse or solution from the courier company
28/06/18 by Customer
Very smoothly done, no problems, all as expected.
28/06/18 by Customer
Was cheap and good. Picked up quickly and delivered on time and in good condition
28/06/18 by Customer
Great experience.I would definitely recommend parcel monkey to everyone
28/06/18 by Customer
Every deadline is important. But this one I had to get some equipment to another country, urgently and I also had to leave early that morning for a meeting elsewhere. I was able to post the parcel at a location 3.5 hours from my premises, at 9am. It took little hastle to register the parcel. The parcel got there before you said it would.... and at half the cost of parcelforce. Trust is the most crucial element in building working relationships, and you proved you would do what you said were going to do.
28/06/18 by Gordon Meadow, MD
I always come back to Parcel Monkey for its user friendly interface - you cant go wrong. Great service again, well recommended!
Many thanks.
Eddie D
28/06/18 by Eddie. D
Big parcel to send? No problem! Always excellent .
27/06/18 by Ms A E
Absolutely brilliant service, cant fault it
27/06/18 by Customer
half of my frames were broken. Awful service
27/06/18 by Macari
Fantastic service,this is the first time we used parcel monkey. Our son is in Canada and normally the parcels we send take up to a month or more to arrive. I dropped this one of at the collection point on the Thursday afternoon and he had it by the following Monday, we will definitely be using this service again.
27/06/18 by Anna
I would recommend this company to anyone
27/06/18 by Customer
Another parcel safely sent - very happy :o)
I do recommend.....
27/06/18 by Denise B Norfolk
Excellent! service
27/06/18 by Jennifer Kennard
3 weeks ago I posted 4 dresses to a customer in the US. I used the same grey mailing bag I have always used. I then received an email telling me that my 55cm mailing bag was measured at 88cm and it weighed twice as much as I quoted! I was then automatically charged an additional £10! When I wrote and complained about this and asked to see the evidence, nothing solid was supplied. I had used Parcel Monkey for many years but the total lack of customer support when they make a mistake is disgusting. Well done Parcel Monkey for losing a customer for life. Avoid this company at all cost. Everything is fine when they take your money. They do not want to know when something goes wrong. I wish I could rate them with zero stars.
27/06/18 by Philip Lawson
SITE EASY TO USE, CHOSEN COURIER COLLECTED IN LESS THAN 3HRS AFTER PLACING ORDER.
ONLY COMMENT WOULD BE THAT YOU HAVE NO IDEA WHEN THAT COLLECTION WILL OCCUR. EVEN IF PICK UP HAD OCCURRED AT 5PM THAT WOULDNT HAVE MATTERED, BUT IF I HAD TO STAY HOME ALL THAT TIME - THAT WOULD HVE BEEN ANNOYING, KNOWING THAT AN APPROXIMATE COLLECTION TIME WOULD HAVE ALLOWED ME TO GO OUT & DO OTHER THINGS
27/06/18 by MARTIN ELLIS
The parcel arrived in Australia on time and the service was cheap
27/06/18 by John
Booked a pick-up, never turned up so cancelled and booked through someone else. Was told I would be refunded but nothing happened after 5 days. Wrote to PM only to be asked if I wanted a refund! Was then told if you accept your refund it will take up to 15 days. Dreadful service. Wouldnt touch with a barge pole.
27/06/18 by phil binder
Great Service And Always On Time.
Thank You!
27/06/18 by Gazza 'Wales' Lloyd
Super fast and efficient!
27/06/18 by Customer
Parcel picked up + delivered as promised- whats not to like!
27/06/18 by Diane Pickett
Great service, although possibly not the cheapest available. Worth the extra for the service and communications in this case.
27/06/18 by ID
Excellent service.
27/06/18 by Customer
I’ve been waiting since last Friday for my parcel to be collected, they didn’t collect and failed to collect on 2 further scheduled dates. With temperatures reaching 30 degrees they also didn’t bother to let anyone know that collection would not take place. I’m now organising a courier service that offers a service ... it seems you pay monies and fingers cross they collect it. I can’t run a business like this. AVOID AT ALL COSTS!!
27/06/18 by Rachel Knight
Great prices very competitive.
27/06/18 by Glenn
These guys are always great - the couriers they use are reliable and you can get a better price using Parcel Monkey than on their own websites. The insurance they offer costs much less.
27/06/18 by Kerrin
Very good service with prompt pick up and delivery in 2 days as advertised.
27/06/18 by Peter - Irvine
Great service collected and delivered safely in 24hrs will definitely use parcel monkey again
26/06/18 by Customer
Will definitely use again! I needed to send a parcel to Australia, so I searched for the best deal. It took me through to Parcel Monkey, which then can up with a great price from DPD. A simple, easy to use service. My customer received their order quickly.
26/06/18 by Flutterlily
Easy to use the site.
26/06/18 by David Yallop
super glad to have found you
26/06/18 by Customercraggs
I used Parcel Monkey for the first time this year. I sent a package to Cape Town, South Africa. I was a bit apprehensive as things don’t generally make it to SA. It was picked up the Wednesday, the next day I received a message saying that I had filled the form out incorrectly, I sent a new one straight away and on Monday morning my package arrived at its destination...in one piece. I have since used them to send parcels to Italy and will be doing another SA one soon.
26/06/18 by Customer
perfect and within 24 hours as advertised
26/06/18 by Customer g larkin
Have placed several deliveries though parcel monkey UK over the last years and never had a problem so far. Fast and predictable service specially if you choose dealing with good partners such as parcelforce.
26/06/18 by Customer
Parcel was collected on time and delivered yesterday 2 daya ahead of scheduled delivery
26/06/18 by Cards Lagos
EXCELLENT SERVICE ARRIVED EARLIER THAN THEY SAID THEY WOULD, NICE FRIENDLY DRIVER, CHEAPER THAN OTHER COMPANIES. WE WILL EFINATELY BE USING AGAIN
26/06/18 by GC INTERIORS OXFORD LIMITED
Simply to use and good value
26/06/18 by Chris Williams
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