We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,541 reviews.
Fantastic Easy to Use Service Great Pricing have used before and will continue to use
26/06/18 by Michael Hollingworth
Don’t trust these monkey thiething lot.
Took 16 parcels all the same size, taken the payment twice and not repaid it. Then said parcel force charged them extra for over weight, 100s of pounds extra taken from the account with no eveidance what so ever. They were all the same product 16 of them. Emailed twice now still no resolve. Booked parcelforce service No printer required.
Driver arrived with no room on van.
Second attempt driver had no stickers for the jobs, so had to write addresses on each one.
One completely disappears and no one has any answers.
Whole thing has now cost over £650.00 in fees and missing goods for a simple £ 160.00 job. One word BEWARE !!!!
26/06/18 by Roy Gray
Ive used parcelmonkey at least 5 times now, for items small and large. Tried various courier options but by far the best has been Parcelforce 24/48 where they bring the label to you. Most expensive too, but then Im mostly selling stuff so can factor this in. Anyway, parcelmonkey works well for my needs and is my go-to.
26/06/18 by Tom
great, no problems.
26/06/18 by sian
Priced ,accepted,booked ,collected ,delivered -done
26/06/18 by Mr. Clive Bolton
So easy to use this site, makes life easier all round!
26/06/18 by Ali W
Really easy to follow instructions and all went well until it reached the country of final destination... 10 days later, it still hasn’t arrived!!!
26/06/18 by Karen Farmiloe
Im very satisfied the parcel arrived safe and fast
25/06/18 by Khadija
Easy,fast and reliable
25/06/18 by Big Amo
Fast and efficient service.
Will definitely use it again.
25/06/18 by Catherine Smillie
Great service simple to use and good price for heavy box.
25/06/18 by Customer
good communication and prompt collection and delivery. Tracking information could be better.
25/06/18 by Judith Harburn
It is always a pleasure to Deal with Parcelmonkey.
25/06/18 by Tim Hvass Nielsen
i was impressed with the service i received at reasonable prices
25/06/18 by Clare
simple easy to use site ; great for comparing prices of many providers in one easy step
25/06/18 by Trudi
Everything as expected...no problems.........................so far
25/06/18 by Customer MJog Ltd
Quick, easy to use, good prices.
25/06/18 by SteveG
No hassle. First time having a large & heavy parcel collected from my home. Turned out to be very straightforward, quick & easy. Will be using regularly from now on for all my eBay parcels out.
25/06/18 by W.G. Leeds.
First time I’ve used you definitely won’t be the last
Told people about you great service easy to use
25/06/18 by keith smith
AAAAAAAAAAAAAAAA
25/06/18 by Customer
Very good, the whole process ran smoothly. I didnt want to spend much time on getting our parcel returned and using Parcel Monkey made the whole process easy, friendly with no ambiguity.
25/06/18 by Chris
go prices and extremely easy to use, courier came in 30 mins!
25/06/18 by sid thaker
You guys are blooming fantastic!!!! There are not enough stars to rate you.
25/06/18 by Customer
Easy to use and they got the parcel there within the timeframe stated.
25/06/18 by John O'Reilly
Couldn’t be any better
25/06/18 by Customer
Good, reliable service. Delivery agent arrived promptly; package was received within 48 hours. Many thanks.
25/06/18 by Lee Rigby
I found the process simple to use and the costs were reasonable.
24/06/18 by Customer
Collected and delivered on time every time
24/06/18 by Janet Cummings
Sadly this experience was appalling! I placed two separate orders of parcels to be collected, and waited in to have a courier UKMail collect, who never arrived. No communication to say they would be running late or delayed nothing. Despite providing an email and mobile number. I raised a ticket to complain to have it rescheduled for a second day collection, which never arrived, this happened over a course of a week, resulting in lost time and money, a birthday present that is now over a week late as Ive just posted it via Royal Mail, which I could have done to begin with! Avoid UK Mail like the plague! What a waste of my week!
24/06/18 by Mark Latham
Very good from start to finish.
24/06/18 by Mrs carol Wood
Excellent choice of couriers and great value for money. Parcel collected when expected and delivered when estimated.
24/06/18 by Customer
Service was good. But the erroneous delivery date stated on the email scared us. Hence 4 stars otherwise 5.
24/06/18 by Customer
Great site, very easy to use!
24/06/18 by SALLY DEAN
Easy to use service no problems at all. Defiantly use again!
24/06/18 by Natalie Thomson
Easy to understand and use a simple procedure pleasure to use
24/06/18 by Richard Evans
I have sent many parcels and the service is usually good if all goes well. If at any point something goes wrong, then Parcel Monkey are pretty much useless, all they can do is rebook or refund. I used DX and the parcel did not get collected 3 times in a row. Each time the only response was, we can rebook it for you. Alot does depends on the courier you choose. I have not yet been let down by UK Mail. But DX have been useless and there is a non existant complaints procedure with Parcel Monkey. Il stick with UK Mail for all by parcels from now on.
23/06/18 by Customer
Good service at the best price
23/06/18 by Roger Phillips
Had a parcel picked up in Ipswich at 2.30pm and in Aberdeen by midday next day. Very quick and very cheap. Excellent parcel service and shall use them more often!!
23/06/18 by Clive
Great service. Booked with DPD, parcel collected on my selected day and I was given an hour slot the morning of. Parcel travelled from UK to Hungary in 4 days and I was given an hour delivery slot I could pass on to the recipient. Very smooth service I highly recommend.
23/06/18 by UktoHungary
Easy enough to use your service but my expectations were poorly managed. I paid for a speedy service to take 3-4 days. Over a week later and my item still hasn’t been delivered by the carrier. Not happy.
23/06/18 by Customer
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