We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,541 reviews.
As always, a very good service. I especially like it when the service is booked with DPD as they give an hours slot for pick-up & delivery & they always stick to the allotted times.
03/07/18 by A. Coulthard
Posted a parcel to France and it arrived within the timescale. My customer said it was very quick. Thank you
03/07/18 by Customer
Very happy - I was able to order, and then later change the date that I was dropping off the item.
03/07/18 by Calum
Parcel lost (?). As many times contacted the PacelMonkey, as many templates recieved. No human being at the company working. Monkeys sending templates: "Apologies for the inconvenience have caused you. Please be advise that I have re-chased the courier regarding on this matter, once there is an update we will let you know. Should you have further more inquiries, please let us know." And no any other answer. No any contact numer. Only the useless mailing system. The delivery seviece is suposed to take five days. Already over five weeks passed away and no even smallest progress other any informaion, what has hapened. Lost of the sent content and £164 service charge. I am forced to pass the case to an Ombudsman.
03/07/18 by David Schwalk
Send documents overseas with DPD air express 3-5 days, did not reach in 7 working days either, once reached it was of no use as the appointment has to be passed without the documents.No Contact number for the local courier on the other end, so receptionist can contact the local courier. No point to spend so much if can not be delivered within time promised, it is better to send it with royal mail if it takes 2 weeks. When asked about the time slot within which it must be delivered, the answer was "Unfortunately the time slot stated on our website is not the guaranteed delivery time. " After chasing for more than a week 50% refunded but it was of no use as documents was useless when received days after appointment date.
03/07/18 by M Azhar
1st class service I would highly recommend , thank you.
02/07/18 by Josephine Lonergan
After booking a collection from Spain to Uk with Europarcel who just didn’t show up I booked again with Parcel Monkey... excellent service 24 hour food to door!
02/07/18 by dianne
Perfect! I love Parcel Monkey:)
02/07/18 by luminita
Excellent and very efficient service will def be using these again
02/07/18 by Sheila Munroe
Great value and fantastic service!
02/07/18 by Bo Jones
First time I’ve used Parcel Monkey and am really pleased I did. I searched online for posting a parcel to France and Parcel Monkey was one of the options that came up so I got a quote which was very reasonable and cheaper than other pricing I’d seen. The process for booking, paying and printing labels was easy. Communication regarding delivery was also excellent, even giving me the option to change address or provide instructions where to leave the parcel until midnight the day before delivery. Best of all the parcel was delivered in 2 days.
My only negative comment is that after paying I got a message saying the postage labels would be emailed to me within an hour and I would have preferred an option to access them and print straight away. However the labels arrived very quickly so there was no delay after all.
All in all a great experience.
02/07/18 by Kiskadee
used this service to compare prices for postage.
site easy to use and forms easy to download
02/07/18 by elizabeth hunter
Had a few issues , was sending a parcel abroad and the site has a customs form to fill in ,, it’s asks what in your parcel and
1) how many
2) what is it
3) value
It’s then goes to the next item and add more on the same page
I had one line saying
1) 10 2) Chocolate 3) £10
I presumed it wanted the total value but it was individual value
So my 10 £1 chocolates on the Proforma document were listed as £100
I did not notice this and even though it got half way around the world with excellent transport it was held at customs because the parcel contents although only with £68 came in at £158 which was over the customs limit for tax free
This resulted in a tax duty of £71
After sending a new document and many useless customer service representatives who could only copy and paste rather than try solve the issue finally someone called May M was in Work and sorted out my problem
The parcel which included a Fisher Price Jumperoo for a little baby arrived with no tax duty
May M should have a promotion for great customer service and the rest should get sacked
I would use Parcel Monkey as delivery was quick and I will take more notice next time or hopefully they will change the page referred to in order that you can see the final value or correct your mistake without having to start all over again after listing all your items
Thanks
Steve
02/07/18 by Steve Dunn
Im very disappointed to see from my recepient that the product I shipped via Parcel Monkey - the screen was cracked badly.
02/07/18 by Brendan
Easy and incredibly quick.
02/07/18 by Customer
Very good service. Easy to use and cheap
02/07/18 by Majid Rafiq
Collection on time. Instructions easy to follow.
02/07/18 by Marion Hardiman
Easy to use and good value for money.
02/07/18 by Customer
Good service and best price
02/07/18 by Mr Hamid Tavakoli
I paid £15 for this service and what a load of nonsense it has been start to finish. PM allowed me to select a time for collection last Friday so I chose for the parcel to be collected between 0830-0930. By 10 o’clock nobody had arrived and I had to go to work. Returned home later that afternoon to a card stating that collection had been and missed us - at 16:40. Helpful. After 2 conversations with parcel force directly and mixed messages with both of them, no contact number for parcel monkey or ways of communicating the problem, I’m left £15 down and on my way to return the chandelier myself at the post office. There’s an old saying - if you want something doing properly, do it yourself. It exists for a reason. Will not be using nor recommending again and would hope that somebody somewhere reads this and offer some me a refund!
02/07/18 by Tara Hearson
My parcel is delayed. it was supposed to arrive in 2 days. its been 6 days and it hasnt reached yet. Very disappointed !
02/07/18 by Customer
on time, on the money, great options, overall I wouldnt go anywhere else
02/07/18 by Customer G
Excellent service once again. I would recommend this company as I have used it many times & been happy with the service.
02/07/18 by Mum2five
Aways use for my overseas parcels. Great service and good price .
02/07/18 by Mollie
Excellent service
01/07/18 by Customer
Great comparison site for parcel posting very cheap pricees quick and easy to use would use
use agin in future.
01/07/18 by Customer
A brilliant service, very fast and economical, they took a large box of dolls furniture (about 40 cm. cube) from England to Western Canada in just 4 days. Delighting me and my grand daughters. I would definitely recommend them.
01/07/18 by G Bevan
Fantastic. Well explained throughout. Easy to understand interface. Saved some money too. Great service..
01/07/18 by Mark Goodwin
Excellent service thank you very much
01/07/18 by Abderezak
Shipped my keys to France and it all went very smoothly.
Very satisfied.
01/07/18 by evelyn singer
Lots better than taking a suitcase! Much cheaper than checking in one suitcase (my parcel was actually max 30kg which is more than most low cost airlines allow). They picked it up the day after and even sent me a text with an hour slot in the morning. Arrived in the given time period and the post man was lovely. Would definitely recommend!
01/07/18 by Elena
Used for the first time this week, result, no problems. Very pleased
01/07/18 by Spudness
FAST SHIPPING.VERY EFFICIENT THANKYOU.
01/07/18 by Lyn Carroll
parcel picked up by very courtous driver.
was able to track easily and inform person being delivered to.
was deliver on time the day it said would be delivered.
very happy service
thank you.
30/06/18 by Jennifer Bell
Amazzzzing service highly recommended !!!
30/06/18 by Customer
I had very bad experience with this company ,never use again.
30/06/18 by Andrew
On time collection and on time delivery.Well recommended.
30/06/18 by Nissar Khan
Good and fast
30/06/18 by Customer
Great service! Fast!
30/06/18 by Igor Igor
Excellent service. Delivered to France. Picked up when promised. Good cons. Highly delighted.
30/06/18 by Customer Raminfrance
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