We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,541 reviews.
Very good quick fast service
30/06/18 by Mrs francesca jennings
brilliant easy to use
30/06/18 by Customer
good and efficient delivery
30/06/18 by Customer
Ive used their services for about 50 parcels, always pleased, no issues at all.
Great prices, excellent customer service. Thanks
29/06/18 by Biro Szilard
Excellent service. Parcel delivered promptly and safely, tracked all the way
29/06/18 by Pablo
Straight Forward & Simple to Use.
No annoying pop-ups or add ons.
Would definitely recommend 100%
29/06/18 by LPVinylRecordBins
Amazing quick and reliable x
29/06/18 by Customer
Easy to use website everything happened as and when it should
29/06/18 by tanya knight
Really easy order process and very smooth collection and delivery of my parcel. It was great that I could compare prices and services all in one place.
29/06/18 by Savage & Holdsworth Ltd.
picked up on time del on time good price many thanks
29/06/18 by Customer Dave
Decided to take payment out my bank 2 weeks later saying 4 items totalled 27kg when they in fact total weight was 23kg so have had to charge me for this and had no option ... Very poor and feel let down so I will not use and advise others to use this provider.
29/06/18 by Aaron P
Quick response within a a couple of days lol up thank you
29/06/18 by Patricia Jones
Booked collection via Parcel Monkey but was not collected on said date and had to rearrange. Collected day after but was not delivered next day as confirmed. Had to contact them number of times regarding parcel delivery as there was no way to track the parcel and every time I contact parcel monkey they say "We will get in touch with update" but as It was me who was in trouble, I had to contact again and again they never came back with any update! Parcel Monkey? ...Never Again!
29/06/18 by Ketan Vyas
Order was never collected, want to talk to customer services but you cant get a phone number. Parcel Monkey are rubbish on the live chat ad just rob you off. THE WORST CUSTOMER SERVICE EVER
29/06/18 by Daniel Smith
Small knee rug i hand crocheted and sent to my sister in SA. Didn’t place value on it - stared ‘no Value’ when I filled in the forms , as it took 7 balls of Poundland wool. Got an invoice from their SA clearing office saying it is worth R1358, I must pay R405 import duty, R283 import VAT, admin fees of R180 and documentation of R180. How they valued it I have NO idea - a random figure that they then taxed, and charged duty! Emailed them. They wanted a ‘word document’ explaining what it is, plus the till slip from when I bought the wool. Wool was old, no slip. They couldn’t open the word document. Resaved and sent in 3 different formats, they then emailed back and said they want an amended invoice. What invoice? If I’ve never sent them an invoice, how can I amend one? It’s too crazy. I’ve been sending small-value gifts to family for 18 years and have never had to pay all this extra. I deliberately keep it small value gifts. Never again through Parcel monkey.
29/06/18 by Shelley
Parcel Monkey let down by Parcel Force who failed to collect and I had to re-book, otherwise an easy process.
29/06/18 by Elaine Jennings
excelent services as always . very satisfied customer
29/06/18 by Customer
Very pleased!
I was very happy with the service of DPD (through Parcel Monkey UK). My package was picked up in the indicated time window and it was delivered to the Netherlands within four days (including the weekend). Great value for money and everything is trackable.
29/06/18 by Customer
Very easy to send parcel and arrange collection. Collection was made on time, very polite driver. Was able to track parcel from collection to delivery which was very helpful. All in all a very excellent service thank you.
29/06/18 by Maggie C
Very useful. I would recommend this company to anyone.
28/06/18 by Customer
I have used Parcel Monkey several times to send packages to my daughter in the USA. No problems ever and literally half the price of going to the Post Office. Amazing. Very happy.
28/06/18 by Customer
Instead of arriving after 2 days, it arrived after2 weeks.... slightly delayed.
28/06/18 by Customer
GREAT prices, saved me about £50
28/06/18 by Customer
Best choices
28/06/18 by Customer
Ordered my packages to be collected. The driver never turned up. I tried to contact Parcel Monkey but they do not have a dedicated customer service number, the only way to reach them is by post, send a message, or use live chat. I contacted them via live chat before the 6pm collection deadline. They can not track their couriers or contact them in any way so I was never warned it wasnt coming. A half an hour after the deadline had past and after speaking to three different people on the live chat, as they kept signing out on me, they were still unable to do anything to help me and I requested a refund. I was told I have to wait 5 days before they could then issue me a link so I can then accept my refund. Awful customer service support, and very very slow. A poorly run business. And I was significantly inconvenienced by their lack of professionalism. I will never use this Parcel Monkey again.
28/06/18 by Jenny McNally
Excellent quick efficient service prices were excellent to would highly reccomended parcel monkey. Thank you.
28/06/18 by Do
My parcel was over due, and i was told its not their problem and it is now in the hands of the delivring agaent. I was told no refund or compensation. Breach of contract, i did not get what I paid for !!
28/06/18 by Customer
Excellent service and excellent rates will use again and always thank you.
Best regards
Ghansham.
28/06/18 by Customer Ghansham Tailor
Great !! Easy to use website,
Easy to print labels and genuine next day delivery with a notified pick up time by the courier I always choose - UK mail.
I recommend them for anything over 2kg.
28/06/18 by chrislighten
Fantastic service from start to finish and very reasonable priced.
28/06/18 by LESLEY McCUTCHEON
The process was straight forward and the delivery was timely. However, the recipient paid local tax but the associated receipt was sent to the sender rather than the receiver.
28/06/18 by customer
Parcel Monkey service was excellent: They did what they said theyd do, seamless. Just one star off, because real time contact via phone or live chat was not available.
28/06/18 by Rosie
sent a 4kg Parcel to France tracked all the way, delivered quickly £13 very happy
28/06/18 by david marshall
Avoid!!!! Normally i dont do this, but now i have to! This is a 3. Time they cant managed the collection for my parcel. I payd extra for a next day collection. They cant pick it up again!!!! AVOID!
28/06/18 by Thomas A
Well they asked by email for a review. Delivery service is not as advertised through RM parcel force. Went for the 48 hour service Europe but on all 3 occasions it took 5 - 6 days to get the parcel. I would understand if it is a remote area but from Belfast to Berlin cannot be considered remote areas since both are capital cities. Services says Delivery in 2 days but in all 3 cases it took 5 - 6 working days. Courier somehow manages to get it done in under 24 hours and cost only £2 more. Lesson learned.
28/06/18 by Nico
All arrived in a safe and timely manner.
28/06/18 by João Fernandes
Brilliant service!!! Much appreciated. For sure I will use again..!!!!
28/06/18 by Mustafa
Amazing price great value! Very fast! Thank you.
28/06/18 by Customer
Great service.
28/06/18 by bomokowajo
g
Great fast service and much cheaper then alternatives
28/06/18 by Customer
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
