We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,540 reviews.
Easy to book online. Came when they said. Cant ask for more.
10/07/18 by Customer
The parcel was not picked on the date scheduled with no contact from the carrier. I had to rebook myself. Sorry I do not consider this good service.
10/07/18 by Anne
Excellent service with a quick delivery for a good price
10/07/18 by Irena Friedrichova
Excellent Service- no complaints.
Urgent business package across Europe in 24hrs for an extremely competitive price.
10/07/18 by Challenge
Much cheaper than Parcelforce and great all round service.
10/07/18 by Customer
collected when you said it would. great
10/07/18 by Customer
I booked a courier through parcel monkey and was advised on their FAQ that they would arrive between 8am and 6pm to pick up my parcel, that was me staying in all day Thursday 5th July I contacted parcel monkey several times and they told me my parcel would be picked up, come 6pm on a beautiful hot day no one turned up and parcelmonkey told me through my many email and chats with them that it would definitely be picked up Friday, so I stayed in all day Friday and had several comms with parcelmonkey until around 4 pm after badgering them they told me it would be picked up Monday, To say I was furious is an understatement, I asked for guarantees it would be picked up but they always responded in a non comital way they should be in politics. They also avoided giving me any reason why the package was not picked up. So Monday 9th comes and I’m on email and chat With them VERY regularly, then about 4ish as I’m getting very agitated they tell me the courier wants to speak to me and they want my phone number which I’m sure parcelmonkey had already !! Anyway I gave them my number and courier called me, what I found out was that my parcel was never going to be picked up Thursday or Friday or Monday !!!! So now I’m seething turns out the courier, who came across very professional, unlike parcelmonkey who hide behind chat and email, explained that they won’t make a pickup without calling first which seems reasonable but parcelmonkey only gave them my number at 4pm on Monday, I’m working with the carrier to get the parcel picked up, so I wasted 3 days hanging around for nothing, also the window of 8am to 6pm is crazy they clearly have no technology to back up their business, I will never use them again and I will send a formal complaint to them directly. I WOULD NOT RECOMMEND OR USE AGAIN - I have no idea how they have such a high score on trust pilot
10/07/18 by Steve
It would have been helpful if we understood all the details before sending for example gifts to Singapore are tax free up to SGD$ 400 after that you pay tax and Permit fee. Permit Fees is for Universal Courier Express’s Licensed Permit Agent to declare the import permit and present the consignment to Singapore Customs. I was on the understanding this was included, door to door delivery so ended up disappointed
10/07/18 by Derek
Items arrived safely after 4 days
09/07/18 by Mr Bibbings
After a very problematic experience with a different company, I turned to Parcel Monkey and their service was just what I was hoping to find. They kept me and the recipient informed about the parcels situation at all times, the partner companies shipping the parcels worked well, and the delivery was punctual.
09/07/18 by A foreign student moving out of the UK
What a nightmare. Do not use this company. If you want a parcel picking up and delivered,book through the actual parcel company web site. If you want to use for example Parcel Force, then use Parcel Forces web site. Do not use Parcel Monkey.
09/07/18 by Steve H
Easy step by step instruction. Straight forward service with all the information you need.
09/07/18 by Jaimmie
Great service, would definitely use again
09/07/18 by Kai
Original collection was not done and neither was the second one. On both occasions I had someone at home waiting downstairs and though parcelforce said there was no one in, that was incorrect. No card was left to say they had come to collect. The fact that you cannot give a shorter time slot (8am-6pm is too long) and cannot contact the driver, means that I will not be using you again.
09/07/18 by Christine Richmond
Easy booking, smooth process
09/07/18 by TANYA DAVEY
Fabulous service with continued updates.. was pleased that my parcel was delivered to the correct place in the Netherlands after being really disappointed with ParcelForce, where I paid a third more and the parcel was returned to me saying the people ‘were on vacation’ ..a factory? Really? .. keep up the good service!
09/07/18 by Jas, Kaleyes Optometrists
Affordable, fast and reliable.
09/07/18 by Ildiko El-Hajji
Great price, great service! Used for heavy EBay item listed for local collect. Receiver very pleased with quick service. Will use again.
09/07/18 by Clarebpj
I had a good experience with parcelmonkey. My parcel arrived in 4 days and everything was in perfect condition. I would recommend it to everyone.
09/07/18 by Customer
The good experience was ruined by a delivery guy who closed the delivery ten seconds after pressing the doorbell! But then he said oh im taking the parcel because it might get sent because it has a label.... my God! is this service?? i waited in the room which from the window i could see the delivery....so theres no excuse for this delivery guy saying he waited long for me; an absolute rubbish... I have a parcel with 1000 GBP worth of computer that i needed to get to Germany....and i have to deal with the unprofessionalism of this driver! I hope this parcel is delivered and in one piece! One not very happy customer... Robert Stannage
09/07/18 by Robert Stannage
Fantasic courier service, easy website to navigate, great prices and amazing service. I will recommend to everyone and always use the service of parcel monkey
09/07/18 by Very Happy Customer
i have no good experience, i have sent a parcel to France 15/6/018, item has still not arrived, i have contacted parcel monkey, they asked me to submit receipts which i did, told me will hear from them after 48 hours, but not getting any reply, poor communication,
09/07/18 by Chananel Damen
Very good. you dont need to sign up for each companys website and Parcel monkey compares and sorts out prices for your package, and its a lot cheaper than going through the original sites!!!
09/07/18 by S B
Excellent service
09/07/18 by Steve Gardner
Booked late of Sunday for Monday collection, picked Parcelforce 24 hour (£12.90) service as this was urgent and there was 11hrs left to book for collection on Monday. Checked on Monday morning and collection scheduled for Tuesday. Did a live chat and all they said was "sorry cant Help, too late to do anything now" . Which is a lie as I went onto the parcelforce website and booked a same day collection..!! BEWARE
09/07/18 by Justin Gaskin
Everything went swimmingly.
09/07/18 by Sam
Easy comparison of multiple third party postage options and excellent service provided.
09/07/18 by Customer
Easy experience & would recommend
09/07/18 by Catherine Charman
Really good, very happy
09/07/18 by Gill Clelland
EXCELLENT SERVICE REALIABLE, ALL TIMES MET
09/07/18 by MATT WHEELER
EXCELLENT SERVICE REALIABLE, ALL TIMES MET
09/07/18 by MATT WHEELER
Fantastic start to finish
09/07/18 by Butt saab
Verry good your services I like it . Keep it your service same like this one in future. Shiva
09/07/18 by Customer
Excellent service and helpful staff when things dont exactly go to plan!
Best choice of courier services!
09/07/18 by Cooltechniques
Very straightforward process and great to be able to compare different couriers in one place
08/07/18 by NickJ
Excellent service from start to finish.
08/07/18 by Kings Barn Trees
Excellent. Did what they said they would do.
08/07/18 by jdm
I found the booking process really easy and would definitely use them again. The driver who collected the parcel however was a facetious knob. (I know this isnt the fault of parcel monkey).
08/07/18 by Karensa Antif
Use PM on and off. Much cheaper than going direct. Had a issue with RM all sorted to my satisfaction. Would recommend. Job done. Thanks
08/07/18 by Mouse
I would have liked a tighter pick up window. A whole day is unreasonable
08/07/18 by Tom Berry
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