We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,540 reviews.
Great service will definitely use again
12/07/18 by VM
A way to get good value parcel delivery
12/07/18 by Miss Julie Etheridge
Delivered quicker than expected.
12/07/18 by Angela Morier
Scammers I have to admit I’m pretty disappointed to be writing a bad review for parcel monkey, but they have turned out to be one of those desperate companys who will charge you for extra costs. For no reason. They took money from my card ***without my permission*** because apparently a parcel that I weighed correctly myself was over weight?? then asked me to try proving the weight even though the parcel was sent?? Erm ok then?? I won’t be using them again! Bye!
12/07/18 by LJC
The delivery was faster than expected! Full 5 stars!
12/07/18 by Maria
booking system easy to use and Parcelforce delivered next day no issue
12/07/18 by Customer
Terrible, delayed/lost package, instant chat friendly but couldnt help and no one even responded to my query to the email address provided. The client never recieevd the package, I had to use another firm. NO CONTACT NUMBER available Will never use again
12/07/18 by Customer
.Parcelmonkey do not make it clear they have zero control over the delivery of your parcel,therefore if theres a problem.its never them.On the site it clearly gives the option of "Collection tomorrow"..if you pay for this and expect it to happen,and it does not,theres no refund,they simply rebook it with a "Sorry"..I booked a next day visit on a Thursday, UKmail failed to pick it up on the Friday,Parcel monkey rebooked it for Monday,the client got it on Tuesday...Yep I paid for next day pick up and the customer ended up with it 5 DAYS later.... You have to ask yourself exactly what Parcel Monkey actually do for the money,I know one thing they wont refund you if it all goes wrong.
12/07/18 by Paul Pasquet
The power of choice! Good service.
12/07/18 by Customer
Fantastic service, cheaper than Parcel Force but parcels are dealt with by the same system.
Will use Parcel Money again and again in the future.
12/07/18 by Mr Badiei-Khorsand
This is the third time I have used parcel monkey, from collection to delivery first class service! Would not hesitate to recommend their courier services.
12/07/18 by Kim Andrews
Placed the order, package got shipped on thursday from the UK and arrived on monday in the Netherlands. It was an amazing service, the customer service team helped me figure everything out and answered all my questions. And its extremely cheap! Will be using Parcel Monkey in the future.
12/07/18 by Customer
Gteat service. Speedy collection. Was able to track, and love he fact it tells you what number drop off you are.
12/07/18 by Sharn
Their service really relies on the reliability of the couriers they make available on their website. When things work, they are great. When theres an issue, their customer service are a pain to work with. Its as though youre talking to robots who dont understand what the issue is and they wont even try to find an appropriate solution for the problem. Courier (DX Freight) did not show up at all so they missed collection for a NEXT DAY delivery service. Parcel Monkey wants to reschedule collection two days later, even though Ive repeatedly insisted the package collection be rescheduled for the day after the missed collection. It is absurd that they are refusing to reschedule collection the day after the missed collection on a next day delivery service. They want the collection to be scheduled a day after the originally scheduled delivery date. They also refuse to compensate for late delivery. According to Parcel Monkeys agent, they do not compensate for missed collection because "its not a guaranteed service until collected". However, any reasonable person would know that collection is an integral part of the service and the couriers failure to collect the package means that the package is now late. Late delivery should mean compensation. In my case, the delivery would be at least 2 days late plus the weekend. So plainly, they refuse to arrange a prompt collection of the package, and they wont compensate for the lateness that they are not causing.
12/07/18 by MA
I was very happen with the service and the parcel reach very quick
12/07/18 by Customer
Collection spot on
Delivery spot on
Cost competitive
11/07/18 by M Calton
I sent a small package to Turkey which it contained 3x small sizes of teddy bears for a birthday present I weighted and 1.1.KG and paid £22.00 for it, however, a few days later received an email indicating my measurements are was wrong these teddy bears weighted 2.5 KG and they asking £3.29 and same time they suspend my account, I was shocked by that, payment was done asked to the close my account, these monkey no good for me very dodgy monkey these are I will never use them and or recommend them there is no phone number just messaging system :-(
11/07/18 by Hasan Ercan
Total joke of a delivery service, 10 hours for a delivery costing £345.00 which should have taken a maximum of 5 hours, would never consider using these people again.
11/07/18 by Peter Burnett
like having sex with madonna in the 80s
11/07/18 by mr.wobble
For the 3rd time Ive used your services and im very happy with it. Fast, safe and not expensive make me a very happy client and will use your services again if needed.
11/07/18 by Patrícia Domingos
Was pleSed with puck up but item was damaged in transit
11/07/18 by Jean Smylie
Every time I have used Parcel Monkey, job well done. Parcel collected when they say, delivered when they say, & price cannot be beaten.
Many thanks Parcel Monkey
11/07/18 by Paul Curry
Very good service. Parcel collected promptly, delivered promptly and info easy to access.
11/07/18 by Customer
Second time Ive used Parcel
monk
11/07/18 by J Sheehy
excellent and easy to use
11/07/18 by KEVIN O
The package arrived quickly to the us and they didn’t try to overcharge me like before.
Deffo better service than before.
11/07/18 by Customer
For Parcel Monkey is all the input is done by the customer anyway.
The computer does the rest !
And once Parcel Monkey has taken the money things begin to happen.
Parcel Force (or which ever courier is selected) has to do the REAL thing & get the parcels safely to the destination + on time.
Which P/Force did very well -
+ a very important point, create a Satisfied Customer!
11/07/18 by Robert Wain
Package was not delivered on time
11/07/18 by Customer
Great service
11/07/18 by Mukesh Shah
Easy to book a collection and quick to respond to any enquiries afterwards
11/07/18 by Penny
Is already two weeks that I m waiting for my money back! They take money from my account, they didn’t got a number for customers service there is just this chat but not one care about you!! disgusting!!! I never see a company like that! Never again!!!!!
11/07/18 by Serena esposito
Excellent service!
11/07/18 by Customer
I searched to same day collection and delivery and was given the wrong information, Parcel force do not offer this, no tracking details were given on platform, i had to call round for an hour to try and track where the parcel was to be told they couldnt find it. I then finally found the parcel to be told it wont be delivered until lunch time, i know have an event which started at 8am with no equipment. - and no one actually cares!
11/07/18 by Leanne Jones
Great service1.
10/07/18 by Customer
Good price and good service sending a large parcel to European destination.
10/07/18 by Customer
really good price and service
10/07/18 by liz jessop
NEVER LET ME DOWN
10/07/18 by IAN
Everything was just perfect!
10/07/18 by Mr Daren Brumbaugh
Easy to use and good communication making the entire process stress free. Would definitely use them again
10/07/18 by Liz David
Brilliant as usual Parcel Monkey - thank you.
10/07/18 by Audrey Ball
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