We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,555 reviews.
The service was quick and the cheapest we could find.
I would have liked a bit more of a running (email-driven) commentary as the job proceeded. This would have been particularly useful in our case as we were sending to a business. Confirmation that the parcel had been delivered to the business (even if not signed for) would have put my mind at rest.
12/12/17 by Mr R Vila
2 weeks past and I didn’t recive my parcel, I was trying to contact with you but The contact phone number wasn’t available. I am very dissapointed, I checked the tracking number my parcel is istays here for days but people too lazy to deliver it
12/12/17 by Gyöngyi
Parcel monkey did an awesome job delivering my packages from Aberdeen to Budapest. One of my packages got accidentally misplaced on the way but thankfully they all delivered exactly on time! I was very pleased with the customer service. Definitely recommend.
12/12/17 by Customer
Good service. Speedy delivery to France from the UK.
12/12/17 by Customer
Abysmal service, ordered collection for 8/12 then changed it for 11/12, had confirmation of this, no collection on the 11th, so got in touch via chat, they said the collection will have to be cancelled, no explanation for non collection on the 11th. No telephone number for them. Do not use these if collection urgent, this is the 2nd time they have let me down, now got in touch with Fed Ex (£10 dearer) and collected parcel within the hour.
12/12/17 by julie
Sent parcel to France. Got a good price for tracked parcel and delivered it to local postoffice. Delivered in France safely after 3 days. Very easy and efficient.
12/12/17 by Alan
amazing. The delivery was fast and the webpage itself was very easy to go through the booking.
12/12/17 by Kathrin Rehrl
Very quick and easy and super xheap compared to others. Would definitely use again
12/12/17 by Tamsin Salliss
Easy service to use & DPD got the parcel delivered
12/12/17 by Jackie Thomas
Great Service - Easy to use
12/12/17 by Julie Willoughby
Booking amazing parcel smashed to bits
12/12/17 by Customer
The package was collected as promised however delivery time is so face twice as long as promised and package is still yet to be delivered. So I am not satisfied with the service at present .
12/12/17 by Alison Hutton
I had a quote from the PO to send a parcel to my daughter in California - it was £90.00. Parcel Monkey quoted £35.00. So simple - dropped the parcel at the PO and it arrived 5 days later. Fabulous service.
12/12/17 by Sally
Excellent service. Collected and delivered within stated time. Friendly and helpful drivers
12/12/17 by sadie
collected on time and delivered when said, no problems that i know of, i would use this company again.
12/12/17 by michael
Always use this great service, so simple and easy to use and great value for money. Sold an item on eBay would of been £16 at the Post Office, sent for £7 with Parcel Monkey! I chose DPD this time around, easy to get my label and they collected on the day. Kept me and the recipient up to date with text and emails so we knew what was going on. Recipient was out on the day of delivery, but caused no issue as they used the DPD to rebook a new delivery.
I will continue to use them whenever I make a sale on my eBay account. Nice one Parcel Monkey!
12/12/17 by James Roberts
As it was going by parcelforce,I was a bit concerned that it would take a lot longer than said, but No, it arrived well within said time, really delighted, ,,,, I will certainly use again.
12/12/17 by customerDorothy H.
good service
12/12/17 by Alan Usher
Arrived in Portugal 2 days earlier than expected.
12/12/17 by David
Collection and delivery happened exactly as promised
12/12/17 by Dr John Lloyd
very smooth and uncomplicated company. Makes life easier for people to arrange parcel pickups internationally. Thank you
12/12/17 by Customer
Excellent service! Extremely happy with all aspects of the transaction.
I will definitely use this company again.
12/12/17 by Dimitra Arsenis
I need to claim the cost of the return fee and there is no a single e-mail which I can show as prove of costings. Lets hope that Amazon does not object to this.
12/12/17 by Customer
Brilliant service, large box picked up from my front door on the Monday and delivered to Portugal on the Thursday!
12/12/17 by Customer
Easy straightforward website.
11/12/17 by Dawn Taylor
My parcel was not collected and my money was taken. My complaint was not answered.
11/12/17 by Ian F
Very fast, from Cardiff to Toulouse in 4 days.
11/12/17 by Customer
Always use parcel monkey for sending. Never had a problem and been using g them for a few years
11/12/17 by Chris
Absolute joke of a company!! Paid to insure my parcel which was left outside despite me stating the value of it. When parcel was reported missing on the 2nd November I have been ignored a number of times despite asking for a copy of the insurance policy I purchased from them. I was promised that the matter would be resolved by today (11th December) and once again I am being ignored. Would never use this company again!!
11/12/17 by Natasha Cardone
It was quick and convenient
11/12/17 by Grace
This is one of the worst companies I have even been in contact with and I wouldnt recommend them to my worst enemy. My package was supposed to be picked up five days ago and every single day it hasnt been, I had to contact customer support to ask why (never had a reach out from the company to say that there was an issue with the service, and obviously never got an explanation either) and had to rebook for the following day. Still waiting for the pick up. Really regret using and trusting this company. It is a waste of time - DONT USE PARCEL MONKEY
11/12/17 by mathildaB
Cheap, fast and efficient. No problems at all.
11/12/17 by Catia Goncalves
Took package to nearby Post Office (had a choice of several) and it was delivered well within the promised time - at reasonable cost, too
11/12/17 by Street3ple
Absolutely great service .My daughters Christmas parcel arrived in France in the mountains within four days.I wish I had known about parcel monkey sooner. I would recommend service to family and friends
11/12/17 by Customer
From what I hear from my eBay review, Parcel monkey did well. Customer mentioned the item, which was valuable needed to be handled with care arrive very quickly from the U.K. to the USA safe and sound.
The saving using parcel monkey was £50.00 cheaper than the post office. This included signed for tracked and insured.
11/12/17 by Vans buyer
Gr8 service, site very easy to negotiate, love that it give you the price for posting, so you can determine what size box you need to get and weight. Very impressed and will recommend to everyone.
Definitely post from England to France each Christmas with goodies. Only 3 days to arrive, so Stilton, bread, sausages etc will be be in the box.
11/12/17 by lorraine crookes
Superb service using the top couriers and at a fraction of the cost of sending independently. I will never go anywhere else.
11/12/17 by Joe (Lanarkshire)
Absolutely brilliant. Took parcel to depot on Saturday morning. It arrived the next day on the other side of England from Wales.
Very pleased
11/12/17 by Customer
Used these a few times, will definitely recommend them. Saved £s
11/12/17 by Diane
The price was better than we’ve paid before. It was easy dropping off the parcel at my local post office and the labels were emailed quickly. One end of the parcel was open when it arrived, but nothing was missing.
11/12/17 by anon
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