We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,555 reviews.
Easy sight to use recommended if you are a new package sender or use a different sight try them you will like them
11/12/17 by Les M
Very good price to the USA
11/12/17 by Tony.
First time using Parcel Monkey. Very pleased as usually use another courier service which is not as convenient as need to drop off at their depot. Using Parcel Monkey not only have I saved quite a bit on my annual parcel cost but was able to drop off at my local post office ( a two minute drive as opposed to a 20 min drive). Really good service and you get to check your options before committing yourself
11/12/17 by Jackie Gibson
Gave me Parcelforce as cheapest service to USA. Very quick hassle free and cheapest so will use again.
11/12/17 by Alan
Parcel was collected on time and transported to France in decent time and subsequently to Guadeloupe where it has now been in a sorting office (presumably) for 5 days. My daughters birthday present and some desperately needed belongings have therefore been sat apparently out for delivery on a van that doesnt know the island very well!
11/12/17 by Mark Bocker
Reliable, good value, convenient
11/12/17 by Guy Wansbrough
Parcelmonkey system and staff excellent over years of use though some of the delivery companies they use are less so which is to be expected in such a cut throat business
11/12/17 by Chorisia
Its NOT your company but it was in Palermo for 5 days before delivery and delivered 2 parcels separately when i placed order together
11/12/17 by Customer Tyrone
A friend recommended this service and I’m so happy she did. Easy to use and great communication for both me and the recipient. Arrived on time as planned.
11/12/17 by Customer
Cheapest option and quick. Parcel arrived safely in NZ.
11/12/17 by Customer
Good price. Easy to use and swift collection
11/12/17 by Kevin Wilkins
The whole process of organising the collection of my parcel and filling in the export documents was first class. Unfortunately I have since had to chase DPD as I have not had any communication about the status of my parcel 1 week after it was collected. Its a pity they have let you down.
11/12/17 by Andrew Cullen
Arrived quickly so excellent service
11/12/17 by Mrs Susan Higgind
Great service.
11/12/17 by M.Owen
Site easy to use. Price much cheaper than Royal Mail through dpd. Collected parcel on time and delivered in allotted time scale. Will use again.
11/12/17 by Customer
Absolutely useless - as a logistics professional and consultant, I will never use them again and will actively not recommend them to the brands we work with.
11/12/17 by Customer
Amazing service! Highly recommended
11/12/17 by Customer
Brilliant service,arrived in HongKong within the week ! Most impressive. I will use again.
11/12/17 by SD
Very reasonable with price and very quick with delivery will definitely use again
11/12/17 by Customer
Fantastic service. Sent a parcel Monday to France from Uk. Delivered Thursday. thanks.
11/12/17 by Kate
Efficient, friendly, reliable and quick. Ive used parcel monkey regularly over the past year and they have been on the spot each time.
11/12/17 by Sol
The service is good, but the customer service is unacceptable. I spent 2 hours talking with 7 different people in 2 different languages, going in circles, and at the end the answer was "we cant do anything"
11/12/17 by raul
Great price and worked perfectly to plan.
10/12/17 by Customer
Good all round
10/12/17 by Simon Bull
Best price quick delivery as detailed
10/12/17 by Happy customer
Great service
10/12/17 by janice
First time user and totally satisfied .My 10 kg. Parcel was dropped off at a post office in Cornwall, and arrived in perfect state just over 48 hours later in SW France . Will most certainly use parcel monkey again .
10/12/17 by Janet Pollitt
Very impressed with the service really good job. ????????????????%
10/12/17 by James
Quick, easy and economical! - could not fault it!
10/12/17 by Roger
They stole items from my parcel. The courier removed items from my parcel and promised to give it back but apparently they just stole from me. It is impossible to get help from customer service. Parcel Monkey is not helpful at all. Avoid, not worthy.
10/12/17 by Miriam Matos
Driver was 50 minutes late in pickup and he did not come with the printed labels that the bike pickup which i ordered was supposed to come with.
10/12/17 by Aryeh Citron
Great service!!
10/12/17 by Jill
Do not touch this company, a total rip-off. Took an additional 20 pounds off my credit card a week later claiming the parcel weighed 39kg (how did I and the courier who collected it lift it on our own then?), it actually weighed 11kg, I weighed it before sending it. Use them at your peril. How does a company with so many negative reviews still have a 4.5 rating???
10/12/17 by David Ellis
quikly.great
10/12/17 by Customer
This might be more a critic on the used service of dpd. The parcels came quick; it was estimated a delivery for Monday but the parcels already arrived Saturday. Someone was at home luckily. However, it seems that the parcel were not handled properly since the parcels themselves have shown damages and so far I found one item inside the parcel that was damaged as well.
10/12/17 by Customer
Online booking ok, for were cheapest. However it was due to be collected, but delivery agent didn’t knock the door, just put a dirty we missed you card through the door. Cynically would guess he gets paid for that and then coming again to get it? Had to rearrange, stay in all day again and the parcel delayed.
10/12/17 by Phil Marsh Customer
Cant fault it
10/12/17 by Robert Evans
Brilliant as always.
10/12/17 by Customer
Both parcels sent arrived in record timing and at competative rates.
10/12/17 by MS BIRD
Excellent service yet again
10/12/17 by D G R SKITTLES & SUPPLIES
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