We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,556 reviews.
Easy to use website with comparisons for quotes.
Easy to track parcel
07/12/17 by Customer
Sent a bike through parcel force and was received very damaged, scratches and large hole in packaging. Paid for full protection and after a lengthy case they offered only 1/3 of what I paid protection on. They were quick at getting back to me but if the bike was a write off and all pictures provided and full cover paid for then I am not sure what the point of paying extra is and what would have to happen for this to be covered.
07/12/17 by Tim Pearce
Efficient economic and effective
07/12/17 by colin powell
The service provided by parcel monkey is great unfortunately let down by the poor service of the couriers
07/12/17 by andy
Courier did not turn up on collection day. Parcel monkey showed no real interest in the inconvenience caused and thought it perfectly acceptable that I should have to wait around all the following day for a collection.
07/12/17 by Steve
Prompt pick-up. Good service
07/12/17 by Don Morley
Simple to use the website, comprehensive options available, good prices. Exactly what I wanted. Will definitely use in future instead of other sites I have used before.
07/12/17 by David
Great service UK to Spain - two parcels arrived separately both ahead of ETA
07/12/17 by Customer
Boxes were delivered in perfect conditions and in time. Great job, thank you so much!
07/12/17 by Customer
Parcel was picked up and delivered on time, and rates were reasonable. Did not need to contact customer service this time around so will see what happens next time.
07/12/17 by Sofia Chen
Very efficient. Will definitely use again
07/12/17 by DUKEFOREST
Parcel arrived when we wanted it and almost to the hour! Was in good condition after it’s long journey. The whole process of sending the parcel was quite easy. We will definitely use Parcel Monkey again.
07/12/17 by Sue
The parcel was collected on 29th November 2017 as previously advised but since then I have found the tracking system impossible to use as Parcel Monkey website does not recognise either my e-mail details or the reference number supplied on the Confirmation e-mail - so I do not know whether the parcel has been safely delivered to its destination
06/12/17 by A Mace
Excellent service, tracking updated regularly. I would fully recommend this service and will use you again.
06/12/17 by Raymond Fern
I booked next day collection with parcel monkey. The best collection time they can offer is a 8am to 6pm but i still booked. The parcel was not collected at all. I contacted them, i was given an apology and was told its booked again for the next day. The parcel was not collected again and had to give up after wasting 3 days on 3 missed collections. They have not provided an explanation even though I have asked many times. I had to book with a different company and now hope I can get my money back from parcel monkey I will never use this company again
06/12/17 by Raj
Great service
06/12/17 by Mr Philip Williams
Spot on service
06/12/17 by Janet Cummings
Very helpful customer service when my parcel wasn’t picked up. Fabulous service. Great price and service. Highly recommend to anyone.
06/12/17 by Jayne
First time user - trying to do a good deed returning a parcel for an elderly lady. First attempt I put a wrong day for collection - wouldn’t let me change so I opened a new page and started again for a different day collection. All went through ok - but half an hour later was sent two returns labels and had been charged for two collections of the same parcel!! Have emailed parcel monkey several times to try resolve this problem and have been totally ignored?! No acknowledgement whatsoever!! Although nice man picked up parcel on correct day as requested- wouldn’t use this service again as there is nobody to help resolve any problem you may have. No phone number. No human contact!!
06/12/17 by Julia Hemingway
Easy to use and very reliable.
06/12/17 by David Belton
great service easy to track parcel great price.
06/12/17 by Customer
Booked for pickup late evening and to my surprise the parcel was picked up early next day. The gentleman that picked up the parcel also supplied the address label. I had notification that the parcel was delivered the following day and I just want to say that I received excellent customer service at a very reasonable price. Good on you parcel monkey
06/12/17 by Happy Chappy
Efficient, easy to use service. Prompt collection following morning
06/12/17 by SSD
Great service and half the cost of Royal Mail!
06/12/17 by Customer
Easy to use, input your address and where it going, very competitive rates of postage, print label, job done. Simple and cost effectivd.
06/12/17 by Paul C
Cheapest service. Parcel collected from Home in U.K. Reached Netherlands 2 days later, as promised.
06/12/17 by Helen
Excellent service
06/12/17 by Ian Poole
great service will use again
06/12/17 by Mr Robert Grove
Booked next daty delivery using Parcelforce. Delivery made 2 days later.
06/12/17 by KCBS
Excellent service. On time both pick up and delivery!
06/12/17 by Customer
Booked next day delivery using tuffnells. no collection made
06/12/17 by KCBS
My mum used royal mail to issue a letter to New zealand at over 2 pound in postage and it took three weeks to arrive. I went to royal mail who quoted me a ridiculous amount and I brought my parcel home. I found you on the internet, you collected my parcel as you said you would, my parcel has taken under a week, its a Christmas present I am well and truly delighted by this service and will recommend you to any one I know. Fantastic, and no I know I will use your services again
06/12/17 by delighted customer from Castleford
Fantastic service ; great price and speedy delivery! And overall really easy to book!
06/12/17 by Customer
Very pleased as the collection and delivery were as wed been informed. The only thing Id say is be wary if youve got anything fragile as some tins of food got very dented (they were at the bottom of the box) so wrap things well and put anything breakable right in the middle of the box. The price is fantastic.
06/12/17 by Cheryl Adams
Very good service, kept in the loop from start to finish.
06/12/17 by Secured Openings
I really like using Parcel Monkey. However the carrier they used, Tufnells did damage a consignment so luckily this review is for Parcel Monkey, not Tuffnells.
06/12/17 by Martin Millan
Do not copy and paste this rubbish text to all your replies, you are not helping at all!! "Please open a support ticket with the subject FAO Manager so we can resolve the label issue." 1 week passed still trying to chat with your support team to arrange collection!! They dont know what they are doing, every time different person replies to our messages, and each time they dont understand the matter we need to explain and explain again, i have spent 4 days on the computer now!
06/12/17 by Aycan Cigdem Yumusak
Excellent service. Will use you again to send goods to South Africa. Fast and efficient.
06/12/17 by Kath
We had 2 deliveries booked in through parcel monkey. One with parcel force the other with DX. Parcel Force collected the same day, gave us a tracking number straight away and it was hassle free experience. Very happy. We also had some parcels with DX to be collected the next day. They didnt arrive until the day after this so totally we missed our 24 hour delivery slot we had paid for. Some things didnt get delivered until 3 days later. When trying to sort this out with DX they said we would have to take it up with parcel monkey and to this day I cant be sure what actually happened. Very disappointing!
06/12/17 by Bettzy
I love this side ..everything perfect...form collection to delivery
06/12/17 by Rose
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