We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,555 reviews.
Easy to use. Brilliant price. Would not hesitate to use again and recommend to others.
10/12/17 by Pauline
Very quick deliver, to use again for sure
10/12/17 by Patrícia
all great thank,s
10/12/17 by Edward Lamotte
Used parcel monkey numerous times with excellent results
10/12/17 by Paul
Excellent service and reasonably priced
10/12/17 by Customer
Best service ever. Very fast.
10/12/17 by Customer
Great experience - a quick easy and cost effective way to post parcels and compare options.
10/12/17 by Customer
I thought I would save a few pounds on courier fees as my package wasn’t urgent but have paid the price of this and wasted hours trying to track it. My package was collected on time although the driver somehow expected 4 boxes when only one was booked. Received a tracking number from Parcel Monkey which showed the item as “ready for collection” and remains that way 3 weeks later! After countless and pointless emails to the customer service they are unable to provide any clues as to the whereabouts of it! And my parcel still hasn’t arrived at its destination! I would never recommend this service to even my worst enemy.
10/12/17 by A. Neacsa
Excellent service just like always , very easy to get a great price and excellent delivery
10/12/17 by Chris B
Im sorry to give this rating, but Ive make to collect dates and hope I will be collect on the 3rd collection date
10/12/17 by Dawn
Good price and very quick transport to Germany however when they couldn’t deliver the parcel they didn’t use the phone number that they had been given. My son had to track the parcel down and arrange redlivery to a different location.
10/12/17 by Customer Lynn C
Good value great contact fast delivery
10/12/17 by KasiaL
Very efficient website easy to use short delivery time and quite cheap.
10/12/17 by Eamonn Kehoe
They overcharged my debit card declaring that I have provided a wrong weight. Totally false! I have double checked the weight of my parcels also after the delivery and was corresponding to the information that I have provided before.
10/12/17 by S. Smirni
Cheaper than yodel, hermes etc and better service! Arrived less than 24 hours after collected. 10/10
10/12/17 by Lovetoad
They overcharged after one week by making up additional weight.
10/12/17 by Federica Giammello
Great service, would have liked an email or text notification it had been delivered. Had to speak to the recipient to confirm delivery.
10/12/17 by Leanne Jones
I ordered a product which was delivered damaged by one courier to another. When it arrived the driver advised me not to accept it. Since then its been emailing the company daily who arent accepting responsibility for the damage. The customer care is very poor as nothing is done over the phone its all email contact. Im now three months down the line dealing with parcel monkey, this was the worst decision i have ever made as a business owner, please dont take the chance on this company.
10/12/17 by Craig
Great value and quick delivery to Finland via Parcelforce.
Clear instructions, no hassle. Thank you.
10/12/17 by John
I see lot of false 5 stars ratings to hide the bad reviews. What a strategy!
10/12/17 by D. Dundee
I recently sent a parcel to France. I weighed it, measured it (generously) then took it to the Post Office who also weighed it and got the same weight as me of 2.5kg. A few days later I received an email from Parcel Monkey stating that they had taken a further amount of money from my bank account because the parcel wright 5.2kg. This was totally wrong and as my parcel was checked with the PO there could be no mistake the I stated the correct weight. I will certainly not be using this company again.
10/12/17 by Alison Leclerc
Brilliant as ever a walk to local post office and it arrives in Germany a few days later. Insurance was good value also
10/12/17 by Customer
Does what its meant to, a comparrision site for delivery service, and surprisingly cheap. I was thinking itll cost £20-30 to deliver a tv but it cost £10 instead.
10/12/17 by Peter L
The parcel was picked up but no text message to say when so just fortunate we were in. Apart from that the service was very good and parcel delivered the following day.
10/12/17 by Steve Beeley
Excellent
Really quick and efficient
10/12/17 by Customer
Excellent service and great communication throughout the delivery.
10/12/17 by Jillian Macduff
very good price and service, thanks!
10/12/17 by Customer
My parcel got there on time and in one piece , but had to ring several times on booking as the address was printed wrong for Germany ???? Great price though and appreciated the other end ????
10/12/17 by Tashati
brilliant service
09/12/17 by simon
Fast and effective, hassle free service. Reasonable price. Well worth the money and then some.
09/12/17 by Ben
The package was not collected and I need it here desperately.
09/12/17 by Mr. Kievm,an
Picked up the package at 3pm from Erskine, just outside Glasgow airport. Delivered to the door in Newport, Wales, the next day at 10;30. Great service!
09/12/17 by Andrew Horner
Paid full price for parcel in uk but they took 6 pounds (1000 rs) extra at the time of handover. And they (dpd) metioned the wrong date of parcel arrivel. 4 days difference.
09/12/17 by Customer
Very easy to use and a quick delivery to New York via Parcelforce.p
09/12/17 by Jacqueline Lesley
Parcel no.15501098062015 According to the parcel tracking information on DPD website, my parcel remained at the drop off shop for 10 days before collection. Now the expected delivery day is 20th December. if there are anymore hold ups it wont get there for Christmas. Very poor service from UK. lets hope the Australian team can deliver on time. Dropped off 28th November, Collected and shopped 8th December.
09/12/17 by John Farrell
Absolute Mickey mouse service with an even unacceptable customer service team, Worst mistake ever booking with these cowboys, Trust me if you are looking to send a parcel go direct to the companies even if it costs more you will save yourself the headache and hassle of chasing around these jokers. My parcel is stuck in customs and I had to find this out myself dispute being told Id recieve emails, at one point I was told it had been delivered to the address I sent it to when it was sat at customs. Booked 3 - 4 day service and now its been over a week and I am none the wiser as to what to do or how to get my parcel. Tracking service is still showing as pick up scheduled which makes the tracking service non existant.
09/12/17 by Customer
Great website will always use
09/12/17 by Reg baker
Everything appears smooth, but actually, my parcel is now saying its not going to be delivered for another four days. Im not overly worried, but they really shouldnt be surveying me yet.
09/12/17 by David Karlin
Always pick up at time agreed. Easy to follow admin. required. Clear comparisons of carriers and their services
09/12/17 by Alison
Our parcel was not collected.
09/12/17 by Customer
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