We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,560 reviews.
It would have been a five but the details on my parcel should have been given to the driver all the driver had was the postcode of the industrial estate but on the parcel it had all the information where to pick up the parcel from
05/12/17 by Peter smith
Easy ti fill out forms and fast affordable service.
05/12/17 by Customer
Easy to use site.
05/12/17 by Mr Graham Huggett
I would recommend parcelmonkey to any of my friends
05/12/17 by PAMELA S!
Very speedy delivery considering there was a public holiday. Very happy
05/12/17 by Jane Gibson
Picked up on time but despite paying for notification of delivery have received nothing - I still dont know if my parcel was delivered!
05/12/17 by Eric Hall
DO NOT USE THIS COMPANY - booked a DPD international service through Parcel Monkey which was still not delivered almost one month later and then was advised item was lost. Apparently they tracked it only as far as collecting the item from our office and then lost all contact with the parcel. Help desk were unable to offer any help.
05/12/17 by Richard Burgess
Super quick service. Thanks
05/12/17 by Customer
I have made booking to collect parcel at China, it was Chinese text, system accept it, and asked me to wait 30 min and labels will be emailed to me after hours no emails, then when i checked my Parcel Monkey account, shipment has been cancelled without notification, i have contact customer support, they told me they do not accept Chinese letters, thats fine, this is not a problem, i was happy to find address in English text, i gave them, they said they will be resubmitting order, and it will take 30 min again, no problem, I wait couple hours then contact them, (by the way their customer support like roulette game each time you wrote different person replies you back, you dont have someone who helps you always during the chat, and every time you write text you need to explain the issue again and again because they are lazy to read the chat conversation from start only checks and reply to your last message). and after i contact them they said they have submit again wait again 30 min. it has repeated same problems again and again, and i start chat 9am yesterday until they goes offline. Today i contact them again, and they said they need to re-book for tomorrow, however it was not booked yesterday no labels received? And i asked them why it is caused me all day to wait yesterday, no replies. and today again they made me wait hour, no labels again!!! They kidding with us i told them to contact their manager, or do manually, and no reply!!! After hours of chat they said "They will raise this to Their supervisor" i asked how long it will take, they cannot give time frame for this, how can i trust them to wait X time after this? And this shipment is for the business purpose, and we have to receive our goods until end of this week!!!
05/12/17 by Aycan Cigdem Yumusak
Very late delivery. Parcel gone missing. Ignored me when I requested an explanation. My customer is very unhappy and Im reluctant to use PM again
05/12/17 by Customer
Spot on service @ a very cheap price
I had a 30KG parcel collected & delivered all for just under 14 pounds including insurance cover!
05/12/17 by Bryan
provided an excellent service , label for package and tracking information
05/12/17 by paul causer
Used to deliver a package from UK to Sri Lanka and very happy with the service. Timely delivery and reasonable price. Well done !
05/12/17 by Kosala Wick
International deliver that takes 2-4 days at an above average price, but you pay that bit more for the service. What I paid for was the tracker not even right from parcel force, customer service where the only response was please wait 24-48 hours for a reply. And its currently day 8 and Ive just been told my parcel hasnt even left the post office literally a 5 minute walk from my house. There is no way my parcel is getting to the USA before I need it too.
05/12/17 by Zak Hall
Excellent. No issues whatsoever. Would definitely use again.
05/12/17 by Leslie
sent parcel via hermes...took 2 weeks to reach buyer. shockingly poor carrier, will never use again
05/12/17 by Mr Cashmore
Our Response: Dear Customer,
We appreciate you taking the time to leave a review.
Can we kindly remind you that we are a price comparison website and not a courier. Also, we do not offer Hermes as a carrier on our site?
if you would like to discuss this further or require any assistance, please contact us.
Kind regards,
Mike
Good fast safe service
05/12/17 by Colin Hore
I wouldn’t even give one star. The delivery itself was a nightmare which is not their fault but the customer service is shocking. Only online chat where the responses are slow if any at all
05/12/17 by Customer
EXCELLENT SERVICE AT A GREAT PRICE - VERY RELIABLE - HIGHLY RECOMMENDED!!
05/12/17 by graham keath
Having read bad reviews of every delivery compant I was a bit nervous but shouldnt have been no problems at all & parcel Monkey tracker is great so easy to use - thanks.
05/12/17 by BRIAN
The DX Freight people did not turn up on the day that they said they would to collect the parcel and I waited in the house all day. There was no way to make contact with Monkey Parcel other than to book a delivery the next day. Unacceptable
05/12/17 by Julie White
Not arrived on the a day that I paid for it
05/12/17 by Customer
Quick and efficient service. Tracking helpful.
05/12/17 by David Campbell
Parcel was booked for next day pickup..Got a text next morning with pickup time slot ,only for driver not to show up after waiting home all day.No contact number to call ,no call from them,no update .so i sent an email asking for an update. No contact back from Parcel Monkey only for another text to come tgrough the next morning and parcel was eventually picked.This happens everytime that Ive used them.
05/12/17 by Customer
All good. Parcel delivered on 2 days as promissed.
04/12/17 by Customer
no hassle good experience
04/12/17 by thompsonsautos
Excellent service. ..
04/12/17 by G Singh
Please be aware of the following terms you will sign up to when using parcel monkey . You may pay for your parcel to be collected on a set day and delivered the next day but clearly they have different ideas:- 2.6. Compliance with the estimated time of collection or delivery is not guaranteed and the company shall not be liable for late deliveries unless there is valid evidence of a period of 5 working days from the date the goods were scheduled to be delivered on. 2.7. You will be responsible to ensure that the correct Goods are available to be collected by the Carrier from the collection address on the scheduled collection date. You should ensure that you or a trusted representative are physically present at the time of collection. The company shall not be liable for late collections, including those from Post Offices, courier depots or store locations unless there is valid evidence of a period of 5 working days from the date of goods were scheduled to be collected or dropped off on. 3.8 The company disclaims all liability for and consequential loss arising from, or in connection with, the services supplied by the Company and its agents. For the purpose of this Agreement, Consequential loss shall include, but not be limited to (i) Pure economic loss (ii) Loss of profits (iii) Losses incurred by any third party (iv) Loss of revenue (v) Loss of goodwill and reputation (vi) Loss of opportunity (vii) Loss of work. And their customer service is the worst, you will get no help from them. Absolutely awful company! Don’t use!
04/12/17 by Louise
Quick, cheap and hassle-free!
I was pleasantly surprised to find it was cheaper compared to Royal Mail, DPD or DHL to send my parcel to Switzerland uisng Parcel monkeys self service labels. I was treated as a priority customer at the local post office dropoff point, so had to just go an hand my parcel in. Highly recommended. Good experience.
04/12/17 by Customer
I have used parcel monkey a few times now and they are great only problem I had this time was when paying my 9parcels it wdnt allow me to put the value as every time I put it in then went to pay the value disappeared to read zero and now I have received my 9parcels and one arrived burst open so possibly things missing, it looks like the box has been ripped open?
04/12/17 by Audrey Taylor
Did a price comparison and Parcel Monkey came out on top. Make sure you use them when you need to increase the insurance on your parcel. They couldn’t be beat. Will definitely use next time.
04/12/17 by Jonny P.
Would recommend this service to anyone - have helped me get important items from one end of country to the other at great prices on many occasions. Easy to use site and excellent results.
04/12/17 by Jane Moss (moss07850)
I will never use this company ever again. There customer service is rubbish, No phones, no emails for contact just a call centre for problems and solve nothing. Complete utter rubbish experience. Treat people like rubbish.
04/12/17 by maria mizzi
dropped parcel off at DPD pickup point on 28th Nov pm. Parcel was only collected by DPD on 3rd Dec. It was supposed to be delivered within 3-4 days. Estimated delivery now 8th Dec, making it at least 8 working days. Unacceptable when I paid for 3-4 days.
04/12/17 by Paul
Picked up and dropped off in the time scale delivered without damage
04/12/17 by Dawn James
SUper easy and efficient
04/12/17 by Customer
collected 2 dAYS LATE !!
04/12/17 by Angela Arch
Very easy use again
04/12/17 by Paul marriner
Quick,easy,no fuss
04/12/17 by Victoria Gee
Ive used Parcel Monkey four times in the last 3 weeks and theyve only managed to deliver 1 of the boxes. DO NOT USE.
04/12/17 by Customer
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