We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,560 reviews.
Fantastic pricing, easy system to navigate.
04/12/17 by Neil Hall
Great prices and great service
04/12/17 by Customer
I send 6 parcels and I only get 3, the less value parcels, DPD lost it and even with the receipt no one give a solution. The only solution was " you didnt buy any protection so.. sorry we cannot do anything" Unbelievable, dont trust them if you appreciate your items. Really horrible costumer service and a very bad experience in general. DONT TRUST THEM!
04/12/17 by JOSE PARRILLA
Great service, delivered within time frame, Defo use again
04/12/17 by Jade Cross
Excellent service and price. I was quoted £45 by post office and £15 by parcel monkey, and they came to pick it up. They game me a time they would collect next day, and they were on time. It was delivered to Amsterdam 2 days later. Brilliant. They even let me know what time it was delivered. Could not be a better service. Highly recommended.
04/12/17 by Marian. Birmingham
I paid for 48 hr Parcelforce and my parcel didn’t get delivered for 4 days. I asked for help and the chat service didn’t provide any information to help me.
04/12/17 by Customer
Easy website to use, good communication system.
04/12/17 by Sophie C W Yorkshire
easy to use and takes no more than 5 mins to sort out
04/12/17 by Customer
I would recommend this company to everyone what a great service they do very quick delivery service I sent a parcel to my daughter in Austria on Monday and she got it on Thurs so happy with this delivery company
04/12/17 by Carol
Parcel collected, in London, in the time scale quoted and delivered to Southern Spain in 6 days, inc a weekend.
Great service, I will certainly be using Parcel monkey again.
04/12/17 by Steve Goodey
I didnt deal with any person so I cant say they were rude at all or there was any friction as mentioned in the guidelines. But I sent an heavy (20kg) parcel in a strong cardboard box racked with bubble wrap. And marked it as Fragile and this way up. I paid for the 24 hour service and the recipient took a day off work to receive it but it didnt turn up until the following day and when it did arrive, it arrived in a damaged condition.
04/12/17 by D. Sands
Very smooth operation.
04/12/17 by Paul Hopkins
I have had the most Kafkaesque run around with Parcel Monkey. They send me a defaced label (it had type over the top of it). To date they have send me the same label 4 times. Eventually they send me a different label - for a consignment three months ago. They refuse to refund me and they are incapable of giving me a service. Do yourself a favour - Avoid!
04/12/17 by Chris Pink
Fantastic cost effective and speed efficient service 10/10
04/12/17 by Mr Antonio Serpini - Serpini Films
Excellent fast reliable service. Sent to Switzerland from UK - arrived within 4 days.
04/12/17 by Richard
Fast efficient service. Good choice of contractors.
04/12/17 by Nicholas Evans
I used Parcel Monkey for two separate parcels, one 24 hour delivery, one 48 hour delivery. Neither parcels got there on time - in fact they were both approximately three days late.
04/12/17 by Customer
Very fast and value for money
04/12/17 by Customer
great price and easy to book will use again to send parcel to the USA
04/12/17 by Tony
Prompt pick up. Great service.
04/12/17 by Helen Cooper
Good to see different companies prices. Very easy to deal with. having It collected and delivered saved me about £50.
Thanks
04/12/17 by Paul
I chose ParcelForce 24 from the recommendations and could not rate them high enough. Parcel Monkey gets you to where you need to be! Thank you :)
04/12/17 by Customer
Send two packages on Tuesday and my son got them on Friday morning fast delivery from Kirkintilloch Scotland to Brisbane in Australia 110 % :-) happy will use again PS and vary good price
04/12/17 by Eddie duffy
Excellent company with the best shipping prices! Extremely reliable.
04/12/17 by Mrs Julie Bell
Ive used Parcelmonkey and I was really happy with the service. I was kept updated throughout the delivery and the price was affordable. Would definitely recommend!
03/12/17 by Adrian Guramba
They are helpful and quick to answers on chat. They got me the best rate for my delivery which was with DPD to Barcelona. It got there on the estimated day without problems. Great
03/12/17 by Fabs
Spot on, collected as expected & delivered earlier than expected.
Great service
03/12/17 by MRS EVANS
Excellent. Very fast delivery.
03/12/17 by Anna
Really awesome service, very speedy delivery to New Zealand!
03/12/17 by Customer
I paid for a parcel that didn’t even leave the country
My parcel was returned due to customs and no explanations
Called parcel monkey washed there hands saying they don’t know nothing
So not a very good experience
03/12/17 by Customer
Delivery was so fast
4 days uk to New Zealand !!
Brilliant
Grandchildren’s Xmas gifts arrived safe and sound
Thank you
03/12/17 by Sue F
I love Parcel Monkey: cheap and fast! Ill use for ever!
Thanks
03/12/17 by Francesca
I waited in all day 8am to 6pm and no one showed and they couldnt contact the driver so that was one day off work which I was furious as if I dont work I dont get paid so I asked if I could possibly be the first collection and again was told 8am to 6pm and the courier arrived at about 2pm so I wasted more or less 2 days work it wouldnt take much for the driver to text a rough time of collection Very poor experience
03/12/17 by Trevor Huntman
The things you want from a parcel delivery service are communication and certainty. Neither of which you get with Parcel Monkey. No confirmation that the carrier will actually pick it up. You are left to guess and cross your fingers. Tracking parcel didn’t work.
03/12/17 by Customer
**** customer service .failed to pick up parcel making parcel late to arrive when I finally got someone to reschedule for me
03/12/17 by Customer
Our UK to France parcel arrived in 48hrs, and the driver was efficient, callONG to check our delivery details, as we live up in the mountains so its not the easiest place to find.
03/12/17 by Customer
Web site was easy to use, but so far my parcel hasn’t arrived and it’s location is unconfirmed, I’m very unhappy and upset.
03/12/17 by Customer
Booked a collection on Sunday, collected Monday delivered Tuesday. Easy and no fuss.
03/12/17 by Josh F
Great service 30kgs box sent to Holland for only 21 pounds
03/12/17 by paul
Easy to book, parcel collected when they said it would be and was delivered the next day, all at a very reasonable price.
Very impressed.
03/12/17 by Customer T. J. Smith, Bracknell
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