We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,560 reviews.
Appalling service - didn’t collect on day 1 - lied and said turned up and left a card. Didn’t collect on day 2 lies and said was there at 13.08 Constant messages ignored and told driver way on route Refund in 3-5 days !!!! And didn’t acknowledge any compensation So late with parcel now
01/12/17 by Craig Price
Excellent service. Picked up one hour after booking online and delivered to family in Canada in 7 days.
Impressive, will use again. Recommended !!
01/12/17 by Agnes
Did what it promised!
Courier picked up and dropped off as expected - all tracked online. What was particularly good was that insurance was reasonable price for a more valuable parcel which needed insuring!
01/12/17 by Customer Jo
First time for me to use Parcel Monkey and every thing went smoothly so will be using them again shortly.
01/12/17 by Mr Ian Forbes
Great service, thanks Parcel Monkey. Item was collected, as scheduled and delivered within a few days. Im very happy.
01/12/17 by AJ Newtownards
Posted 25kg package to Netherlands from UK on a Friday and arrived on the Monday. Parcelforce quoted £65 directly from their website and Parcel Monkey quoted £21 inc tax. Ironically it was Parcelforce that fulfilled the contract so an identical service for a third of the price.
01/12/17 by Scotsman
Absolute satisfaction. Great choice, super service.
01/12/17 by Mrs Betsy H
Great service, friendly staffs
01/12/17 by Customer
Dpd who are the company transporting my parcel to Spain are a waste of space. App a waste of time. Sent a week past Friday, and now the following Friday, and still not got it. Supposed to be here 3/4 working days. Tel wednesday, told coming Thursday. Told Thursday coming Friday, but tracking says not even on van at 1pm. Cant get thru on phone, says there too busy. Automated messages getting on my nerves. Same **** over and over again. Another wasted day waiting in,probably for it not to arrive.
01/12/17 by burton Mackie
Our Response: Hello Burton,
We appreciate you taking the time to leave a review.
Sorry to hear about the delay caused by DPD. Please open a support ticket or contact us via our Live Chat facility so we can look into this with the courier.
Apologies for any inconvenience caused.
Kind regards,
Mike
NO CUSTOMER CARE - Very easy to place an order on the website and arrange a delivery but BEWARE if there are any problems. The item I sent was seriously damaged in transit and when reported to Parcel Monkey they instantly started quoting terms and conditions at me and offered no assistance at all. They are clearly working on the model that if they take enough orders then enough people will be happy and they neednt care about those who are let down by the service. Very dangerous way to treat you customers though ParcelMonkey as recent feedback shows you are damaging your reputation and I will certainly advise people and business associates to stay clear of your company.
01/12/17 by Paul Renouf
Absolutely no assistance or support while faced with blatant corruption from the local handling agent. Site wasnt updated with accurate shipping information. Great if nothing goes wrong.
01/12/17 by Customer
I tried to use Parcel Monkey to send a package from Paris to the UK. The contracted courier was Aramex. Courier never showed up for the pickup and there was no explanation given about why. In fact there was no proactive communication at all. I cancelled. If a company cant pick up a parcel without making a pigs ear of it, why trust them to deliver it correctly? Parcel Monkeys chat service was civil.
01/12/17 by Alex Ander
Speedy delivery. Would use again. Used parcel force
only negative: I was not told that prepaid parcels where not collected on saturdays
01/12/17 by Mrs P.
Excellent service will be using them again.
01/12/17 by Archer
Fantastic service. Would recommend
01/12/17 by JACQUELINE HILL
excellent service as usual
01/12/17 by Jues
I wanted to send 19 kg from UK to Germany. Art the selection I paid for 19kg shipment. No confirmation of the order with weight was given. I received a label to ship 10 kg. I complained. The response was that I should have ordered for 19Kg. I checked again and the price was still the same for 19 kg. Did not receive any money back nor an appology. This is plain fraud and cheating customers. I Definitely would not use this company again.
30/11/17 by E Deer
No messing about. No hassle. No hidden extras. Easy step by step order form. Simple!
30/11/17 by Sarah Neasham
Excellent price. Big up!!
30/11/17 by Jed Ryan Charlot
I do a business account with parcel monkey. I sent a fragile good but I put 2 fragile stickers on the parcel. However, the good was be damage.
30/11/17 by Customer
I am very dissapointed by the service recieved i was let down 4 days in a row by the pick up and was not informed that the drivers were not turning up on each day after i sat and waited in all day ... i had to make at least 4 calls per day only to be told at that point that the parcel was rejected by the driver .....will not be using this service again.... appauling...
30/11/17 by Mrs Maria Harkin
Top service at competitive rate . very satisfied !
Graham Purdam.
30/11/17 by Customer
delivered on time
30/11/17 by N.Walker
everyting great :) Thanks very much
30/11/17 by Teresa Michaliszyn
this is one seriously terrible company. I ordered a pickup in August they simply did not show. I thought Id try them again now in November for a pick-up and again they did not show. I contact their customer services and all they say is they have no way of tracking the courier. You cant even rate these guys as they take your money and simply dont provide a service its very black and white. Theres no update as to status of package, nothing. Its completely unacceptable and they should be put out of business ASAP
30/11/17 by Marc Ford
Avoid Parcel Monkey like the plague, unless of course you dont actually want your parcel to be delivered! 90+ days now, and my parcel still hasnt been delivered or returned, but according to Parcel Monkey its not lost....although they cant tell me where it is! Customer service is shocking and pretty much non-existent.....must have sent them in the region of 30 emails, and they all get the same automated response someone from the relevant department will get back to you shortly....funnily enough they never do. PM are absolutely usless, bordering on the fraudulent. They charge you extra as they say your parcel is bigger / heavier than you have stated, take the money, and then still dont even delivery it! Looks like my next step will have to be legal action to get them to either delivery the parcel, return it to me or refund me. I have never come across such a useless, uncaring company, who treat their customers with utter contempt.
30/11/17 by Tony Dunford
Easy to use clear instructions .
30/11/17 by Jon lines
Easy to use and efficient service
30/11/17 by Customer
Great Service
30/11/17 by lou
Grest company.
30/11/17 by Karl S Harris
Excellent price and service
30/11/17 by Janet
Very nice and customer service also available on saturday and sunday
30/11/17 by CARLO
Easy to book and driver professional and efficient
30/11/17 by CG
Used Parcel Monkey a number of times, sending from U.K. to Portugal.
No bad experiences and surprised how quick delivery is made, door to door. The Tracking System can be a bit frustrating getting the correct numbers for your package, but the service has been excellent.
30/11/17 by Bernard Hornby
I have used Parcel Monkey twice so far, for a parcel to Bulgaria (surface mail) and to South Korea (air mail). In both cases - the parcel was delivered undamaged, on time, and the cost was very competitive.
I will definitely use them again.
30/11/17 by Michael
Easy enough.
30/11/17 by Chris, Plymouth
Great, very good prices and the delivery was super smooth...
30/11/17 by Audrey K.
Excellent speedy service and a very good price
30/11/17 by Richard Snowball
no issues with parcel monkey but parcel force dont deliver on time
30/11/17 by philip townsend
Easy to use website, parcel collected from my door, would recommend to anyone.
30/11/17 by Customer D Turner
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