We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,560 reviews.
Excellant service - economical, convenient and reliable.
03/12/17 by Customer
Very good service, parcel picked up on time and delivered to New Zealand within 5 days,at a very reasonable cost.
03/12/17 by A Brooks
i have had nothing but good service thankyou
03/12/17 by Annette
Excellent service
03/12/17 by Hilary Coghill
Always on time and delivery is always on time never had a problem in the past 2 years of using you
03/12/17 by a hartley
I paid for delivery to Thailand. At the border the subcontractors Courier asked for another 60% of the fee already paid. Parcel Monkey ignored me after claiming not their problem. Trading standards in progress.
03/12/17 by ID
Great prices and great service
03/12/17 by Maria
Quick, cheap and as promised on the label
03/12/17 by Customer Kate
Parcel Monkey are a complete joke! Ive been waiting 3 weeks now for them to deliver a parcel, they told me 3 times that they have arranged a redelivery with DPD after the first attempt failed. Needless to say I contacted DPD directly as I was getting nowhere with PM, they said PM have done nothing in way of getting this issue resolved! And now to top it all off, the parcel is being sent to me!
03/12/17 by Cam Stewart
Quick, easy, no issues. Its not the first time and its always good
03/12/17 by mariusz
Cannot fault the service: picked up within allotted time and delivered as promised.
03/12/17 by Richard Woods
Excellent service and price. Ta!
03/12/17 by Customer
Deliver as expected
03/12/17 by Laura
Highly recommend ????
03/12/17 by Customer
Very good experience
03/12/17 by Dolores Giusto
All that Parcel Monkey is are a Booking Agent
You Do What They Meant To 10 out of 10
02/12/17 by Customer
No update about the parcels
02/12/17 by Customer
Never had a issue
02/12/17 by Customer Martin Ledbury
Sent 2 largish parcels to spain. The cost was the most competitive we found and the parcels arrived in 5 working days. Excellent
02/12/17 by Mr Geoffrey Hayzelden
Dreadful, dreadful organisation. They take no interest or responsibility for any problems at all. I had organised a collection near Paris, and the courier failed to show. I had no choice but to rebook. The box has sat there for 5 days and still no collection. ParcelMonkey say that it’s necessary to rebook again and they’re “sorry for the inconvenience”. Their excuse is just that they’re a comparison website not the actual delivery company but the people they use are awful. Monkey couldn’t describe this outfit better. AVOID AVOID AVOID
02/12/17 by Martin Lanni
RUBBISH DID NOT PICK THE PARCEL UP FROM WHERE I DROPPED IT OFF FOR A WEEK
02/12/17 by Simon Spackman
Always a positive pain free experience at a much better price than high street couriers.
02/12/17 by Tony Robson
Great service all round, would recommend to anyone!
02/12/17 by Sophie Stevens
Excellent service yet again notified what time to expect delivery today!
02/12/17 by Customer Lynn McDonald
Booked a collection service and they didnt even turn up ?? Or contact me also when i asked for a refund didnt even apologize
02/12/17 by Customer Kieran Doyle
My parcels were picked up Monday 1 was delivered Thursday and 1 delivered Friday not good for 48 hrs delivery
02/12/17 by Customer
Perfect. Fast cheap and friendly. Customers for life. Thanks.
02/12/17 by Customer
Top service!
02/12/17 by Alex
Besser gleich ihr geld und das Packet in den Muell stecken. Es kommt nicht an. Die Firma sieht das gelassen. Englische stiff upper lip erwartet auch von dem Kunden.
02/12/17 by sara decker
Parcel Monkey provides an excellent, easy to use service my package was collected and delivered exactly as scheduled. I selected Parcelforce and the cost was less than if I used Parcelforce web site.
02/12/17 by Joan Ryan
two days late with packet collection !!
02/12/17 by Ragyina Krisztián
Parcel monkey deducted £30.94 from me regards courier to Italy.Baggage never got collected by fictitious driver.It delayed courier by few days as useless helpdesk advisors continued to misled me assuring they are re-arranging my collection.despite contacting 5 times with bonkers customer service still waiting for money to be returned. Very disappointing service,beggars belief they operate in London.Beware you get what you pay for.complete fraud
01/12/17 by Regards Alam
Very helpful and easy to use
01/12/17 by Customer
Brilliant, will use you again
01/12/17 by Bob, Keynsham
Fast Delivery!
01/12/17 by Customer
Excellent service.
01/12/17 by Kate
Monkeys at Best!!! :(( Not a happy customer, waited in all day for collection company DX, driver did not turn up! Whats worse didnt receive any communication or phone call to let me know they werent going to make it but I had a feeling they were going to do this anyhow! Contacted live chat and customer service pretty bad and slow responding, now asking me to reschedule and take more time off to wait in, but still waiting for response on refund must have gone home??!!! - wish I used different company
01/12/17 by Joanne Tingle
I am very disappointed of the service by Parcel Monkey. I dropped my parcel on 28th Nov and it is supposed to go within 2-3 days. Still now its in the same place where I dropped. I contact parcel monkey several times and they give the same response each time. They are very irresponsible. I Definitely would not use this company again.
01/12/17 by Customer
Very good service apart from the fact although given a day for collection and giving my contact details etc no contact was made regarding time slot for collection. They only just arrived in time as I was leaving for work within minutes! Tracking process was simple & worked well. Overall good value and much cheaper. Would use again.
01/12/17 by Gary Fisher
very poor service, three days I await the collection of my order, the three days that the customer service has come to enjoy with me, three days I lost work to wait for your driver, I want full refund, and the order delivered the same day
01/12/17 by Maria Joao
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