We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,560 reviews.
Parcel not delivered. Agent did not communicate with service provider. Will do direct in future.
30/11/17 by Customer
Very professional and brilliant service. Highly recommended!!
30/11/17 by Miklos Toth
fair priced, excellent and very quick delivery, would highly recommend!
30/11/17 by Mr Craig Fox
The worse experience I have ever had. I lose my parcel and they never try to help just avoid my question. Never use parcelmonkey ever
30/11/17 by Jui Kung
Terrible company please avoid!, I paid for my parcel to be collected From someone in London the next day and they didn’t even show up... spent an hour on the website online chat (what a joke that is they reply every 8 ish minutes and Different staff keep replying and you have to explain all again) They appoligised and re booked for the next day and surprise surprise they didn’t show up again leaving the poor person to wait in a whole day again.. Spent another hour wasted on the online chat talking to 5 different people, where again they appoligised and wanted to re book the next day, I demanded my money back and will never touch this dreadful company again.. Be warned they don’t even have a helpline phone number!
30/11/17 by Kevin brunyee
Half the price of the Post Office, faster than them also. I had such a great experience on both occasions that I have used this service, I find it some much easier all around. Even the pick up service was fast and easy, will definitely be using this service again, will be letting all my friends know too
30/11/17 by Customer
Good service
Easy to order and pay online. Package got delivered even before I expected it to, which was nice.
30/11/17 by Customer
Great service. No hassle. Only took 6 days to get to Australia.
30/11/17 by Patricia Martin
Two parcels collected for Parcelforce24 service and Both took 3/4 days to arrive! Not Good.
30/11/17 by Customer
very happy with the service!
30/11/17 by natasha williams
Having used parcel monkey many times & always been happy this time round was a very different story! I booked 4 next day deliveries with UKmail. All were collected ok last Thursday, 23rd Nov, but none delivered the next day, Friday 24th. Despite emailing chacing them I am still waiting for a reply 6 days later! One parcel was delivered on Saturday 25th, the other 3 were delivered late in the day on Monday 27th. One parcel was paperwork for my accountant that had to be there on the Friday so turning up 4 days late was unacceptable & with no compensation on the horizon! I will use parcel monkey again but will absolutely NOT use UKmail. They are part of Courier so expect better!
29/11/17 by Barbara Marshall
All very quick, easy and surprisingly cheap.
29/11/17 by Mark
Waste of time- no different to going directly with couriers
29/11/17 by Customer
Tv broke during transit
29/11/17 by Customer
Very simple to use
29/11/17 by Customer
Parcel was collected from my Mum, on Friday afternoon. It arrived with us, in France, on Tuesday morning. Great service. Thanks
29/11/17 by Richard Clare
Disgraceful company. Booked for a collection with Parcelforce. Waited in all day. As they have no phone number (because they cannot afford phones probably), I chatted with Erika online at 17.00 who said it will be collected by 18.00 (Screenshot to show this). 18.00 and still not collected. Back onto the online chat and Kate said sorry, nothing they can do, it can be collected tomorrow. When I said Ive been waiting all day, she said I can drop it off at a depot / collection point! (Bearing in mind, it took a minimum of 4 minutes for her to reply back to each message so she must not be able to spell or type correctly(. Now if I wanted to do that, I would have used my intelligence at the point of ordering to do it. She then refused to answer any questions as to why Parcelforce did not collect my order tell me to log a ticket. Please, others avoid this dreadful company and join me in wishing this company and its terrible people to go out of business!!! PS, I have screenshots of all of the conversations.
29/11/17 by MSH
Courier arrived at the appointed time. Was courteous and managed to carry the heavy box 11kg without complaint. ( I asked my husband to carry it for him)
29/11/17 by Lesley
easy online booking, good choice of product, would recommend
29/11/17 by Customer
An excellent service I will use parcel monkey again
29/11/17 by Customer
We have sent quite a few large parcels to our son in Denmark. Parcel monkey is Easy and convenient to use. Only negative is that the delivery always takes much longer than it’s supposed to. The website will say 2-3 days and it actually takes 5-6.
29/11/17 by customer
Basically posted a letter through parcel monkey going abroad. Very eas service got there in 4 days. Wow
29/11/17 by Mr Roberts
Fast, reliable service
29/11/17 by Customer
Great service ,collection and delivery on time 5*
29/11/17 by Customer
Excellent service, however prices are limited and can be found cheaper.
29/11/17 by Nav
This is the worst service ever my parcel still never got picked up I had to use Royal mail in the end dont use this mickey mouse company
29/11/17 by Customer
Our Response: Dear Customer,
Truly sorry to hear DPD failed to collect.
Please open a support ticket so we can look into this and investigate with the courier.
Apologies on behalf of DPD.
Kind regards,
Mike
Reasonable rates to Sweden and quick delivery. Will definitely use again in the future.
29/11/17 by Steve
Good services ,Im happy with the services I got.
29/11/17 by Amrik lal
Perfect solution uk to USA, cheap and quick. Dam post office quoted me almost £50 for the same service...lol
29/11/17 by Customer
Easy to sign up, easy to use and the packages have all been delivered on time so far - what more could you want?!
29/11/17 by Rachel
Very bad! Payed 40£ for 48h parcelforce service , parcel been delivered one week later!!!!
29/11/17 by Jurga
Our Response: Dear Customer,
We appreciate you taking the time to leave a review.
A customer service agent is looking into this now and will contact you shortly.
Please accept our apologies on behalf of Parcel Force.
Kind regards,
Mike
Fast , safe , 10/10
29/11/17 by Customer
Great service, will only use Parcel Monkey now
29/11/17 by Customer
I was kept informed as to when the parcel was to be picked up. And I could track its journey. It arrived in another country within 6 days.
29/11/17 by Customer
Excellent fast service for parcel to Italy Have used this service again and will continue to do so
29/11/17 by Customer
Quick and easy
29/11/17 by Michael Carden
Provided a very competitive price coupled with an efficient service. My parcel arrived in France exactly when it was expected.
29/11/17 by Roger Scrivens
Fast efficient service. Easy booking. Would use this company again.Thanks
29/11/17 by Liz
Easy website to use...
Good prices...
We have a printer but you can use a service that provides a label on collection
29/11/17 by Steve Edwards
Have used parcel monkey many times always using parcelforce service and has never let me down. 100% efficient
29/11/17 by Janet Cummings
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