We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,560 reviews.
Excellent website & service
25/11/17 by Laura
Two weeks, my parcel remains uncollected. Website says parcel collection scheduled.
25/11/17 by Charles Sibbald
I cannot fault Parcel Monkey
24/11/17 by Helen Lamont
Nice staff! Quick, helpful and effective.
24/11/17 by Helena
Was waiting to post the parcel straight away. Had to wait 30 odd mins before the email came through with the label to print. By that time I missed my chance to post it. If the email was done by return I would have been able to sort things out that day.
24/11/17 by Robert
Great service and reliable.
24/11/17 by Paul Gilbert
One word brilliant
24/11/17 by CAROL
Terrible experience, booked a parcel for be pick up on Tuesday and delivered on Wednesday with tracking , cant track anything and dont known if been collected or not , and not any help from parcel monkey .completely useless .wont recomment to anyone
24/11/17 by Monica Mendoza
Good value and on time, thank you.
24/11/17 by David from Dorset
Terrible Waited in for 4 days then ended up driving 30 miles round trip to take the parcel to the depot
24/11/17 by Angela potts
I was really pleased with the price and service. I had a parcel collected from the house in Devon and delivered to Hong Kong within a few days.
24/11/17 by Customer
Excellent service so smooth and very
professional service Will use them in future
24/11/17 by Steve cook
An all round great service.
Good price - Easy to use website
Courier came on the planned day and delivered on planned day.
24/11/17 by kellyweb
First time I have used them, everything was so easy to find courier and book collection. My parcel was collected between times I was told and delivered next day. Defiantly be using and recommending in future.
24/11/17 by Customer
I booked a collection and delivery. The collection was prompt and the delivery on schedule. It was a good service.
24/11/17 by Nick Roca
Parcel took fully 2 weeks longer to arrive than was stated when making my order. And I was charged extra after package was measured by the courier, despite being weighed and measured accurately by myself. Very poor service.
24/11/17 by Customer
I used ParcelMonkey to book ParcelForce to send a parcel from UK to Slovakia. It was a painless process, and the parcel arrived safely. Whats more to say?
24/11/17 by Oliver Moffatt
Parcel collected at time stated by DPD on Friday delivered to south of France Monday morning
24/11/17 by Customer
My first time using this service and the parcel was sent to South Africa; the recipient received the parcel a day ahead of schedule. Well Done :)
24/11/17 by Melanie Parr
Very helpful and easy to use- although I still don’t if/when my parcel will arrive in Abu Dhabi. It can’t be traced any longer
24/11/17 by Customer
Excellent and fast definitely use again ????????????
24/11/17 by Anthony Davis
I paid £40 to post an item worth £1000 next day delivery, the item turned up 2 weeks late and smashed to bits. I could not get a refund or any compensation when they had clearly damaged the item and failed to deliver on time!
24/11/17 by Jack Masterson
Awesome service all the way through ! Will 100% use again ..
24/11/17 by Customer
Unfortunately my parcel didnt get collected on the Friday as I had booked so I had to request another collection for Monday which was a little frustrating but otherwise fine. Would use again.
24/11/17 by Tony
Brilliant- a very important package to Sweden - quoted a fortune by usual postal service - this was such good value it was almost unbelievable. Collected exactly when it was supposed to and received in Sweden in pristine condition - excellent thank you.
24/11/17 by Very satisfied customer
Unkempt delivery driver who refused to take my package. Amazon organised delivery but I would never use them again
24/11/17 by Customer
Easy to book, easy to pay, easy to track. Cannot fault it.
24/11/17 by Colin
Placed requirement on Parcel Monkey - website easy to follow - Parcelforce collected parcel within an hour & now with recipient with no hassle
24/11/17 by R Swatman
Booked our parcel on a 3-4 day delivery. 24 days later, I found the parcel myself. PARCEL MONKEY REFUSE TO ASSIST CUSTOMERS WHEN THERE IS AN ERROR. Look elsewhere. They use bots to communicate. They do not try and find missing shipments.
24/11/17 by Robert MacLeod
Our Response: Hello Robert,
We appreciate you taking the time to leave a review.
Can we kindly remind you that we do not use bots for customer service. Please open a support ticket with the subject FAO manager so we can look into the issue and contact the courier you chose via our quote engine.
Apologies on behalf of the courier.
Kind regards,
Mike
Dreadful experience! I booked a courier through Parcelmonkey, one day delivery. Courier (UK Mail) didnt turn up. No way of re-arranging online. Waited in all day. Online chat could not resolve the issue. No apology. Will not be using again, and suggest you look elsewhere!
24/11/17 by Julia Lynn
All good would use again
24/11/17 by Taylor's Classics
Started out good, collected promptly and shipped out quickly. Thats when it started to go wrong. It was held up in customs for 10 days for no apparent reason then once it was released it took delivery company 5 attempts to deliver, again with no valid reason. In total it took 22 days for a delivery that was estimated to take between 5 & 7 days. Not good.
24/11/17 by Val
Dont use Parcel monkey, two failed collections and no help and support to resolve this matter.....AVOID - USE PARCEL 2 GO
24/11/17 by Shane Killick
Parcel arrived safely in Greece less than a week after sending. Couldnt do better.
24/11/17 by Customer
Very Efficient and the parcel i senr was there on the said date it would arrive. Will dwfo use them again in the future and recommend it with friends and family.
24/11/17 by Trixie
This company does not deserve a single star as they are well, well below par. They use bots for communicating with customers and have managed to lose 6 parcels in that many days. No explanation, no refund, nothing. Astounded that they havent been sued out of their existence, really. Broad daylight thievery
23/11/17 by Beyond Black
excellent, did the job no hassle, would certainly use again
23/11/17 by David
Lost Parcel; Parcel collected by ParcelForce, via your company, on Fri 17.11.17, on a 48 hour delivery, but it has not been delivered by 23.11.16 - the parcel did not get to their hub, and it is having to be investigated
23/11/17 by Sue
Great service and plenty of options for people who aren’t home to take delivery
23/11/17 by paul ruddleston
Courier DX failed to collect twice, usually get a good service through PM but very disappointed
23/11/17 by Julian Hogg
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