We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,560 reviews.
First time I’ve used this service and from now on it’s the only one that I will be using , efficient and price competitive, overall an excellent service
29/11/17 by Steve
Worst service Ive ever used in my life. Dont use it, the fact its cheap is not enough for the amount of stress and the actual economic damage caused by their incompetence, unprofessionalism and rudeness. I booked a collection for Tuesday, as I absolutely needed my parcel to be delivered by end of week, and the courier didnt show up without even letting me know. My boyfriend changed his work plans to be home the WHOLE DAY waiting for this disgraceful service, and he ended up losing money for nothing. In the evening, I contacted the customer service via chat and explained them the economic damage caused by them, and the fact that I needed my parcel to be delivered by end of week and they said they could book me in for a collection on the day after, which was the Wednesday. I told them that I absolutely needed it to be collected before 10 am, because I couldnt risk to have someone stay home once again for nothing. To this, they left the chat, and went presumably home, I never received a reply, not even a notice that they were leaving and, on top of that, they didnt even book my collection as they said they would. After waiting for the whole evening to receive a reply, I contacted them via email to explain again my ordeal, and also to formally complain about the rudeness of their customer service. I received a reply the day after, saying they had booked my collection for the Thursday, which was another day later, TWO DAYS AFTER my booked collection date. All this without mentioning anything else and without apologising about the rudeness of their customer service. Since at this point I had not trust at all in this unprofessional company, I cancelled the collection and had to book it with another company, which costed twice as much, but booked me a collection on the very same day and guaranteed my delivery within a certain date. Stay away from this service, which is not a service at all, because, when you need support, they will not give it to you, and you cant even contact the courier directly to solve the situation, so you have absolutely no way of solving your issues!!! Absolutely useless.
29/11/17 by Laura
Nightmare. Parcelforce claimed to have attempted delivery, but no card was left with details. Their customer service helpline took ages and kept passing me to different people before I would usually get cut off. Five days after the arranged date no other attempts have been made at redeliver despite me spending hours on their helpline, website and email asking for this and being told each day redelivery would happen. Each day I waited in for the van and no one showed. Given up now, doubt I will get a refund. Waste of time, would never use again. Nick
29/11/17 by Customer
Parcel collected on day of order goods arrived in the US quick time,
Thanks
29/11/17 by Malcolm Gifford
We were very impressed with the delivery,and collections service of your company.
No hassle,very prompt time of collection,and prompt time of delivery.
The expected time was very convenient so we able to plan the rest of the day.
Thank you,and we shall use you again.
Dr Khalifa
WREXHAM,UK.
29/11/17 by Dr m s Khalifa
Fast and effective
29/11/17 by Customer
Ordering is great - website is easy to use but if you have a problem customer services via email and site is a pain as they will not ring any couriers only email them. Slows everything down.
28/11/17 by Adam Leonard
I arranged to have a 30kg parcel collected from Bangkok and delivered to myself in the UK, all went well, only thing that could have been better was the need for commercial invoices i could not skip this part as my supplier would prepare these in BKK, but would use again.
28/11/17 by Rob
Great service, eay to use/set up.
28/11/17 by Incognito_sez
Fantastic, painless experience - easy to use, drop off and well tracked - would definitely recommend
28/11/17 by NickyJ
Great service and cheap
28/11/17 by Kris
I have used Parcel Monkey several times and the delivery has always gone smoothly and been received at the other end (in this case a parcel from England to France) within the time frame promised.
28/11/17 by Felicity
Excellent service again in getting to New Zealand but for some bizarre reason parcels held up at Customs reason undetermined
28/11/17 by Mrs Smith
used a few times now.good service and communication. highly recommend
28/11/17 by Customer p frost
left a favourite dress in a hotel in khazagstan.... parcel monkey picked it very quickly once I paid and kept me informed all the way through the journey.....very impressed...seems to be related to dhl but much cheaper
28/11/17 by Andrew Simons
Atrocious service, parcel not collected. Customer service appalling. 3-5 days for a refund?? You took the money instantly. Be weary, these are cowboys if this experience is anything to go by.
28/11/17 by dan
Fast delivery
28/11/17 by Customer
Fast easy delivery to Canada.
28/11/17 by Customer
I cant believe am here again. Warning ! this company is terrible, they have taken my money, not delivered my parcel and now when I have started to make an insurance claim decided they have found my parcel and that it was wrapped incorrectly and that my options are to collect from their office in Southampton or pay to have it re-delivered to the sender for 45£, or destroy it ! I ask why they took a parcel that they are telling was so badly wrapped. There is no mention of refunding my 80 odd pounds it cost me in the being for a parcel that has never been received. I have spoken to trading standards today and they are very interested.
28/11/17 by Jane
Great service, very quick collection and delivery.
28/11/17 by Kevin Fowler
I use parcel monkey several times a year to send gifts to family in Canada
And I have never had any problems.the service is quick and reliable. The website is very easy and tracking is comprehensive.
28/11/17 by Elaine
I dropped my parcel to Lithuania at my local post office after booking through online on a wednesday . It was delivered on Monday morning .
Cool.
It was the cheapest price too when I compare with other companies .
I will recommend everyone with my experienc. Its easy to book too .
28/11/17 by Minaj
I booked Tuffnells to collect a parcel and they did not turn up on the specified day. There was no communication whatsoever from them so I had to wait in all day. They then turned up the following day - again without letting me know - so I was left completely unsure whether to wait in again or rebook with another company. I would not use Tuffnells again. However, I thought the Parcel Monkey site itself was useful.
28/11/17 by DIANA
Great cheap service
28/11/17 by Customer
Arrived very quickly, brilliant easy instructions, will definitely use again.
28/11/17 by STEPHEN DRISCOLL
Easy to organise on line and efficient, cheap service.
28/11/17 by JANET
First class job parcel was collected and delivered what more can I ask for!
28/11/17 by Gavin Hanna
excellent service
28/11/17 by Customer
Fantastic service
28/11/17 by Nigel
Easy once I had sorted out my password but that was my fault so overall found the service excellent. Would certainly recommend.
28/11/17 by joan robinson
...no one come on the booked day to collect it!,..i paid one day service.!. ..at the end that was 2 day service and no compensation for lost day!. ...i was only told ...we are sorry. ...How do I rate it?!,...please guess!
28/11/17 by Pio
excellent service, would recommend.
28/11/17 by Customer
Charged me additional money for delivery, i proved my weights and dimensions were correct by photo evidence, they still wouldnt refund the extra charges and started ignoring my correspondence!, so i had to ask the credit card company to step in. DO NOT USE, save your self the hassle...
28/11/17 by Neil Hewitt
appalling service and still waiting for refund!
28/11/17 by Haut de Gamme
Very pleased with the service, will definitely use it again. I sent parcels abroad, the price was the best I found after searching the internet , and they arrived on time
28/11/17 by Katerina
Who would want to use a company that treats their customers so badly. Their insurance quarentee is a con! Everything to do with the claims process is set up for you to fail. They don’t listen, nor understand what their talking about. Then when you go on their chat, or their dash board, they delete all evidence of the claim details. Because I paid by PayPal, PayPal awarded me the money back I paid for a insurance, under insuring the goods because what could go wrong? Didn’t turn up on collection day Didn’t turn up Ist thing next morning as promised, collected 4pm! Dropped pallet as the 350 kg Rayburn £6000 new, was dropped Put on a different pallet and loaded on its front. Parts were missing, plenty of evidence of before, waiting and on the delivery truck, and still they dismissed the claim!! This was a pallet delivery, yet their reason for not paying out as there wasn’t sufficient packing in the box!!!! The way Parcel monkey treat its customers is despicable, customers are a pain. We’re of to small claims court now. Do not use Parcel monkey. Beware!!!!!!!!!!!
28/11/17 by Sharon inns
BEWARE!!!!! THIS COMPANY WILL CHARGE YOU EXTRAS ONCE THE PARCEL HAS LEFT YOU, THIS IS A CON AND NO CONTACT NUMBERS ?? PLEASE USE PARCELFORCE , UPS, Courier ,TNT OR LIKEWISE DIRECT AT LEAST THEY HAVE A CONTACT NUMBER....
28/11/17 by Paul Morris
Our Response: Hello Paul,
Sorry to hear you have been confronted with this additional charge.
Any additional charges come from the courier who laser measure the dimensions and weight of all of the parcels. If the dimensions are out or the weight is stated incorrectly at the time of booking, this can give an incorrect volumetric weight. The carrier then invoices us for the extra weight and we pass this charge down to you.
If you would like to discuss this further, please contact us.
Kind regards,
Mike
Just dropped my parcel off at the shop near my local village and it was delivered abroad in a few days , Excellent Service.
28/11/17 by Susan
Sent my large parcel of Christmas stuff from UK to Japan in just 1 week ! Easy to use web site - could have had it collected to my home but chose to pop it in to the local post office. very efficient indeed.
28/11/17 by Libby Davis
Excellent service !
28/11/17 by MR Wilby
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