We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
Quick, easy website to navigate (ensure have exact measurements for realistic quote). Collection took place at exact timing and delivered early.
13/11/17 by OctoAssist.com
very fast excellent service cheaper than most couriers and post office 5 star service cheers
13/11/17 by Edward Lamotte
Booked a collection date, no-one contacted me all day. Had to ring next day and was told it was the drivers fault, rang driver he said he was scheduled the day I had and didnt see any problem. Had to take day off work to sit there and wasted :/ Im unable to track my package, contacted customer service, they were nice but useless. Still dont know where the parcel is and when it arrives. Wouldnt recommend at all
13/11/17 by Anna
Simple and easy, the pick-up area was a very short walk from my office, and the customer care by the staff in the newsagents was amazing. The email telling me my parcel had been picked up arrived and reassured me. And then the email letting me know the delivery time was correct. Everything worked perfectly!
13/11/17 by Customer
Easy to use and hassle fres
13/11/17 by Craig Gallagher
Collection & Delivery all went according to plan - what more can you expect when youve attained whats expected ?
13/11/17 by Robert Wain
Parcel arrived very quickly, much faster than when not using a service like parcelmonkey. Although their customer service is very slow.
13/11/17 by Customer
thirst time using this company was best price all ran smoothly picked up nice and early i got tex with time slot
13/11/17 by Customer
Appalling service. Booked a same day delivery service with them. The courier they used wasnt able to deliver as the offices had closed by the time they got there. I wasnt able to deal with the courier company directly to reschedule a delivery as it was arranged through Parcel Monkey. Parcel Money ignored requests for 3 days to reschedule the delivery. Theres no way to call them and their live chat support is a joke and took half an hour to get a response. Will never use again.
13/11/17 by Gordon
I would of given 5 stars if the tracking system had worked... I was trying to track the parcel both the system/customer service said the parcel hadnt been picked up and yet I was there when the parcel was collected.. When I ran our customer about something else he mentioned he had received his parcel... To cut a long story short I would use again as I was happy that the parcel had been delivered on time and for a good price.
13/11/17 by Happy customer
Brilliant serve from start to finish.
13/11/17 by James Law
One of the most appalling courier experiences Ive ever had. I dont know where to start - the customer service and booking process was so ridiculous. Ive wasted 3 days whilst ive been trying to deal with them getting things wrong - i have a customer on the other end - now my company is going to look bad because of Parcel Monkeys awful processes.
13/11/17 by Lesley Mac
Easy to use. Would definitely use again
13/11/17 by Customer
Sent monday from uk. Arrived germany wed. Great service many thanks
13/11/17 by Neil
Have used a few times and had successful delivery overseas every time.
13/11/17 by Steven P
The service is fast, you can do everything online:pay and print label. Only issue: the post office where i was supposed to drop off my parcel refused to collect it, as it was too big. So i had to find another one, but obviously was scared how accurate the info on the website after that experience. Not soo fun walking around with a 15 kg parcel...
Please update the info on your website!
13/11/17 by Customer
Quick and simple.
13/11/17 by MR IBRAHIM A.
Very good service , affordable , on time no problems at all , i used it twice and both went very smooth i would use ig again and i do recommend it to friends and family
13/11/17 by Mariam
Really fantastic. All other international shipping was much more expensive. Ill use this service again and again.
13/11/17 by World Traveller from NYC
Great service again.
12/11/17 by Robert Wight
Horrible service sent package because it stated 2 to 5 days. Customer Service said thats just an estimate and now almost two weeks later package is not there!!!!
12/11/17 by Geoffrey Pappas
As usual very reliable, I can always rely on you to get my parcel to where it needs to go on time, no problems every,,
12/11/17 by Susan Kay
First scheduled pick-up never happened. Re-scheduled for next day with online chat. Picked up and delivered successfully. Second time that has happened to me with parcel monkey. Will only use their dropoff service in future.
12/11/17 by james d
No problems. Simple and efficient.
12/11/17 by Customer
Found Parcel Monkey by chance online and having used the service twice found the site use and service excellent
12/11/17 by Alex R
Posted a large portrait to Vegas from UK Arrived safely 7 days later, no damage to packaging or the portrait. I would happily use Parcel Monkey again .
12/11/17 by Customer
Parcel collected on time, very efficient service.
12/11/17 by ANDREA
The parcel has not been delivered yet in spite of report that it had been signed for. Where is it?
12/11/17 by Mike Hay
Faster but still think there should be more sensitive with the parcels as their can arrive in a bad condition and have had things missing but do like the fact they ask phone numbers on the sender and destination end
12/11/17 by Rosa
Excellent service, will use again in the future.
12/11/17 by Peter LAng
Excellent service, parcel picked up on time and delivered within 48 hours. Will definitely use again.
12/11/17 by Pauline Ryan
Very good rates, timing of delivery was ok but courier never called the person parcel was being delivered to when their system stated they did so disappointed with that. Then to add to my frustration I found out that parcel monkey do not have a customer service team I can reach on the phone so this was disappointing.
12/11/17 by Customer
Still waiting after 3 weeks for my parcel to be delivered to Melbourne, Australia. So much for 3 to 7 working days.
12/11/17 by Julian
first time to use this but found it easy to use site, pick up and delivery by parcel force all very smooth, Im fully satisfied
11/11/17 by Nuala Cassidy
It was so easy to set up I could track all the way to the destination even the exact time it was delivered thanks
11/11/17 by IE Davidson
Very reliable service
11/11/17 by Customer
I have never used the company before all i know is the parcel is in the uk been processed. I can give you 5 stars if you like.
11/11/17 by Customer
Very efficient and easy to use. Parcel arrived within time quoted to me.
11/11/17 by Danielle
Easily booked, easy drop off convenient service.
11/11/17 by Nick Elwell
Great service
11/11/17 by Wendy Atter
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