We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,607 reviews.
Terrible company, we got the weight wrong on the label and they took an additional £80 out of our bank account on top of the £27 we had already paid without our knowledge or consent. We would have been happy to pay the extra but not effectively get fined!
06/04/23 by Kieran
Sent a package from the UK to Ireland and the package was returned to the UK without any notice. I have been in communication with this company, hoping to resend the package to the address in the UK, but the response efficiency is very low, resulting in the package being disposed two months later without any compensation. Five packages were sent at the same time, and only one package has been returned so far.
06/04/23 by yuanyuan zhao
Watching our grandchildren open the box send by your courier was fantastic, it’s so appreciated
Thank you
06/04/23 by Janetta & Tom Sams
Extremely reliable, I have used this service for my overseas deliveries and they have never let me down.
06/04/23 by Mrs. Susan Mcguinness
Efficient and easy to use
06/04/23 by Rh
Parcel delivered well
06/04/23 by Ali f
Excellent as always. Highly recommended. Kept updated on my parcel from pick up to delivery.
05/04/23 by Debbie
Good service
05/04/23 by Customer
Amazing transaction ????????
05/04/23 by Nassera
Quick & easy to organise delivery with chosen couriers at a very reasonable price. Very efficient.
05/04/23 by Agrifactors (Southern) Ltd
Easy to follow
05/04/23 by Elizabeth Whordley
Poor service from their customer service team. Sent a parcel on a priority service, the parcel arrived late to the address and had to forward to another address at the cost of 5 times the initial service. No response when I reached out the day before it was due requesting support on checking if the parcel would reach on time. Response from their complaints team was well they can be up to 5 days late.
05/04/23 by Miles
A poor service with awful support. While they do respond to your questions and have a wonderful setup system, if your package is sent with no flaw, its great! However...if there is a fault which has happened TWICE and the package is not a purchased good and a gift, they still demand you to supply a purchase reciept of the product. I am a one man maker, who specialises in making niche things for friends, so paypal is my only way of purchase. Parcel monkey requires you to have a reciept in a specific way, and if not, they will not bother helping you. This has happened twice, and I will make sure to make this known that the service is poor. Even if your package isnt lost, and is in limbo for tracking, they wont look into it without "The proof of the sale must show the description of the item that was sold/purchased" Please, do not use this service, no matter how positive people may be randomly. If its lost, support is bad.
05/04/23 by Valphonics
Easy to use and effective and timely pick up
05/04/23 by customer
I have been using Parcel Monkey for nearly a year, cannot fault it.
04/04/23 by customer
I must admit, dressing the thought of booking this initially but I can’t compliment you enough, very simple and clear instructions through every part of the booking process. Collected bang on time, easily traced in transit and delivered promptly and efficiently
04/04/23 by Keith
Excellent service as usual. Delivery in Canada within 4 days.
04/04/23 by Pitpetch
Quoted one price then placed extra charges on once delivered. No prior email or notification. Simply took payment from card. Avoid!
04/04/23 by Nick
Collection on the ball
04/04/23 by George Wynne
Sent a USA made water pump back to the states via parcelforce and it was returned for no reason, parcelmonkey said they would look into it and 2 weeks later Im still waiting for a refund. All they keep saying is they are waiting for parcelforce to respond why it was returned, my contract is with parcelmonkey no parcelforce. Resent the parcel with FedEx and was delivered in 3 days no issue.
04/04/23 by Bruce
First time user so was a bit wary. Parcel sent to HK using Parcel Force. Sent on Tuesday arrived Friday. Tracking functionality good. Cant get better than that.
04/04/23 by Peter
I returned some floor boards on the original pallet, securely tied. The items arrived broken. Based on the pictures, the courier probably dropped the pallet and it fell on the side. I had also paid the additional insurance. Yet the refuse any reimbursement claiming that the items were not sufficiently protected
04/04/23 by Fabrizio Formisano
Easy to use for overseas parcels.
04/04/23 by Customer
We sent aparcel to Denmark on 21 March, on the 4th Apr it was still showing at the international hub, we are now having to send a repeat order to the customer free of charge, but using a different service providor. when we contacted PM did not get a satisfactory answer
04/04/23 by Customer
you sent me the link to download labels etc an hour after it was collected, that is very silly and not at all useful
04/04/23 by Customer
I use them regularly for international deliveries. They are competitively priced and reliable.
04/04/23 by Rex Lucas
Parcel still hasnt been picked up, two weeks later!!!
04/04/23 by Customer
Beware. All good until you try and claim, The insurance excluded almost everything, so dont think your insured, you not. I had two badly damaged parcels, they simply stuck to, they are prohibited goods, Dont just look at headlines, look at the small print to the small print. I think its misleading and have taken up with the Ombudsman, I wont let go. t isnt the first time, Avoid
03/04/23 by Philip Heath
Always use parcel Monkey for sending parcels as it is so easy????
03/04/23 by Debs
thanks thanks
03/04/23 by Richard M
Efficient service. Would use again
03/04/23 by Evergreen Builders
Good service..
03/04/23 by Customer
EASY TO USE QUICK DOCUMENTS GOOD PRICE
03/04/23 by Customer
Good app.
Easy to use.
03/04/23 by richard carr
Website easy to use ability to handle larger parcels was great and good competetive pricing
03/04/23 by steve hunt
Gave me options for courier company. Used UPS, they were absolutely brilliant, the heavy parcel was delivered within 24 hours. Excellent service.
03/04/23 by J M Skeggs
No hassle - easy drop off of parcel - it was delivered on time and undamaged!
02/04/23 by Angela Reid
great service at great price
02/04/23 by Tauqi
Absolute con artists
02/04/23 by Chris Langmaid
Quick easy and cheaper than going direct
02/04/23 by Mr Peter Drew
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