We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,607 reviews.
easy to use, great prices
13/03/23 by Customer
Really simple and easy to use
13/03/23 by Mrs Leslie
I booked a parcel for next day delivery. it was not even picked up for 2 days
13/03/23 by Hamza Khalid
PARCEL NIGHTMARE! TOTALLY AVOID, eventhough parcelforce agreed to refund but these guys in the middle wouldnt!
13/03/23 by Kishore
In theory Parcel Monkey is a great tool, however the customer service and claims system is extremely slow and awkward. Had a parcel not delivered by Parcel Force and after a few weeks of poking parcel monkey for an explanation, their response was to tell me parcel force had destroyed it and they were sorry for any inconvenience caused despite paying extra for up to £200 of insurance value. Im now closer to sorting the full refund but you have to press and press to get any sort of claim sorted.
13/03/23 by James
Parcel Monkey should be renamed Parcel Fraudsters. We sent 3 items costing £1500 and when they arrived all items were severely damaged, contacted Parcel Monkey who gave us a Ticket number and said they would look into it. Short story we could not get hold of them as they have no phones and all communication was totally ignored, STEER CLEAR OF PARCEL MONKEY
13/03/23 by George Ogden
Smooth delivery, tracking system updated regularly and arrived on time as scheduled. Will definitely use again!
13/03/23 by carmen Graziano
Fast and reliable thank you
13/03/23 by Customer
parcel delivered as expected the booking system is better since updating
12/03/23 by pch classic and vintage parts
They are Querying a parcel size and already took money out of my account saying the measurements were incorrect . Have sent all info in challenging this , yet to hear back and get my refund
12/03/23 by Customer
THIS IS THE FIRST TIME I HAVE USED PARCEL MONKEY AND THE PROCESS WAS SO EASY AND SMOOTH FROM START TO FINISH.
HOPING THIS IS THE SAME NEXT TIME
12/03/23 by New user
My phone is broken… now I want money back!!!! Diocane
12/03/23 by Customer
Needs to improve customer service. Very disappointing
12/03/23 by SONRISA LEE
Real easy to use
12/03/23 by Trooli
Both times I have paid for next day services they have not picked up the next day.
12/03/23 by Chinyere Eze
Smooth as always
12/03/23 by Matt Willis
very happy with the service, re-parcel force collected the parcel on date of collection.
12/03/23 by josette hawkins
Good value and quick service
11/03/23 by Customer
Always an excellent service. Helpful and efficient.
11/03/23 by Tony Knights
SHOCKING COMPANY, CUSTOMER SERVICE. TRIED TO CON ME OUT OF BEST PART OF £100 WITH NO EVIDENCE OR CALIBRATION DATA.SAYING MY PARCEL WAS OVERSIZE BY 10 CM. I SENT THEM THE INVOICE AND THE EXACT BOX I USED. STAY CLEAR OF THIS COWBOY COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
11/03/23 by Gary
Thanks parcel monkey for making as simple as possible the nightmarish process of sending a parcel to Europe.
11/03/23 by Steph
Hi! Ive sent the parcel to Greece on February 28, and it is still marked as exported in tracking(. So it has been been already almost 2 weeks(. I strongly hope that it has not been lost on its way somewhere.
11/03/23 by Customer
Excellent first class service
11/03/23 by JOHN BECK
Excellent service.
11/03/23 by David C
Great service although a little pricey would recommend to friends and family for larger heavy items
11/03/23 by Customer Val
The parcel has not arrived, was meant to be there 3 days ago ?
11/03/23 by Roz Atkinson
Awful company. Tried to charge £60+ for a parcel which they claimed was 30kg heavier than stated. Frauds! Never use this company.
11/03/23 by Jack
Use mybaggage instead. I used this company to send a parcel from Edinburgh to London - with 24 hour express delivery. I dropped the parcel off on Thursday morning - it has since been 9 days and the parcel has not arrived. The customer service is automated and ineffective - I would highly recommend using mybaggage as an alternative. They are the same on price and the customer service is much better.
11/03/23 by Thomai
Once collected the rest worked very well and quite quickly. Easy to order the collection and pay for the service from home.
11/03/23 by Graham
All on time and great price.
11/03/23 by David key
Had to rearrange collection 3 times before itnwas eventually collected on a day it wasnt scheduled for collection! No way to make contact with and actual human.
11/03/23 by Dissapointed Customer
Easy to book, all went exactly to plan
11/03/23 by Sally H
Great! Very happy!
10/03/23 by Dimitar Daskalov
Picked up as agreed, delivered with care a day early. Can’t ask for a better service
10/03/23 by Adam
Easy booking. Clear tracking. Quick delivery to USA.
10/03/23 by Roderic Wood
Extremely Easy to arrange and the delivery was super quick from UK to Hong Kong!
10/03/23 by Pitch Pine Renovator
First time Ive used. Very impressed. Easy to book. Everything was clear. Tracking was great so I knew all was proceeding well. Will definitely use again.
10/03/23 by Emma
dont use these useless skivs, go directly to the courier, if something goes wrong, they dont give a toss and will just fob you off
10/03/23 by Customer
Always parcel damaged please get New more reliable people.
10/03/23 by Customer
very bad service. There not proper chain.
10/03/23 by Customer
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