We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
Shocking company- stole additional funds by claiming a parcel was bigger than we sent We requested via email that this is disputed with the couriers but since they stole additional funds they have ignored all emails Also upon checking there website - for the parcel size they claim we sent the difference in price is £2.30 This a scam parcel booking company with disgusting non existent customer service Shame on you your thieves
24/02/23 by Ksm
Excellent service and fairly priced. Wouldn’t use any other. Best yet!
24/02/23 by Rosey
Clear instructions on website. Collection was on time. Driver was helpful and polite.
24/02/23 by Tracie Webb
Quick updates and delivery, handled well
24/02/23 by John Zimmermann
Its easy to have a parcel collected from ones home/office and delivered elsewhere, and every courier company does so. However, the reverse procedure (setting up a collection FROM a customer in order to deliver it here) is generally much less straightforward, but Parcel Monkey made it very easy. The details and parcel label were accessible to my customer, and the package was collected on time. Highly recommended.
24/02/23 by Sue Sims
Customer service is shocking, non existent. Not willing to deal with any issues just standard robotic, scripted responses. In a time critical industry they show no urgency or willingness to fix problems that occur regularly
24/02/23 by Craig Manship
Very clean site I like it very much
23/02/23 by Pinches S.
False advertising of the service they offer. Told me it would be collected next day by DX and wasnt. Spoke with DX and they say they can never collect next day and that Parcel Monkey shouldnt promise that. 8 days later I still have the parcel and its not been collected. Lots of reviews online saying that refunds never arrive. CEO has seen my LinkedIn messages but is refusing to reply. As are all his minions on there too. Customer service is useless, just pedal lies and miss-information. Spoke directly with the courier company who say its always the same with Parcel Monkey and that they recommend no one should use them.
23/02/23 by 100003998729200
Fast pickup and delivery, little pricey but good.
23/02/23 by Steven
Two parcels sent , only one has been delivered, I have sent message to inform of this.
23/02/23 by Doreen Parker
Very straight forward to use once collected information required
23/02/23 by Martin Hayward
My customer said that she stayed on to receive the parcel/ Only to be told that they had tried to deliver and no-one was in. the parcel was then redelivered 2 days later .
23/02/23 by Anne Aspden
Easy process
Fast collection and speedy delivery abroad.
Reasonable rates too
23/02/23 by Nicky
Purchased a drop off service for one of our customers mobile phones for repair through their UPS service, 10 days later our card is charged for £79 for extra charges, for a box thats no bigger than 6 x 13 x 15cms and with a total weight of less than 300 grams, and they are saying UPS registered the parcel as 154cm x 79cm x 10cm for a mobile phone, and the weight remained unchanged. If a package was this size surely the weight would be much heavier, Parcel monkey can see what the size of the phone is why would we have such a big size, its crazy that they charged us an additional £79 and trying to speak to anyone to get sense out of this is impossible.
23/02/23 by iPartsu Ltd
Prompt collection and safe delivery to USA
23/02/23 by Margaret Kaine Customer
Very strait forward and competitive
23/02/23 by Keri
Very compatible and reasonably price
23/02/23 by Customer
Easy to use this service and has lower costs than others.
22/02/23 by Douglas Evans
Shipping was much faster than expected and the whole process was simple and straightforward.
22/02/23 by Riana F.
Paid for shipping, parcel was collected. Next day, I had a message saying that the address wasnt right. (Turns out my address is outside DPDs delivery zone for that service (even though it says "Air service"...) I immediately worked this out, and asked PM to either make the parcel available for another courier or to ship it back, as it was time sensitive, and I still had time to get a courier to get it to me before I needed it. PM left me waiting for a week, then asked for £42 extra for air service - I declined and asked for the parcel back. 2 weeks after this, I get it back, with the outright lie that I had not provided a valid address - in the same recorded chat stream where they confirm that the address was fine, but I need to pay more for air service!. Im now taking PM to the small claims court for breach of contract. Absolutely useless.
22/02/23 by Mike Evans
First time ive used this company 1st class service.
22/02/23 by Joe
A very easy to understand and use web site. Will continue to use parcel monkey for all future parcels. A big thank you
22/02/23 by Mr Stephen Harris
Brilliant service so easy measure get weight and apply, price in seconds print labels including customs paper work. Pay and get collected the next day from home. In Australia delivered in a week. what more could ask and so simple to do.
22/02/23 by jill
Totally the worst courier company, and Ive used most of them. Booked a service via PM with DX. Promised next day collection on the Thursday. Late on Thursday DX called to confirm booking for the Friday. So the next day collection didnt happen, and its DXs process to call and confirm and book in for the following day, so PM knew it would never be collected the following day. DX confirmed that PM didnt send the booking to them until around 24 hrs after I booked it. DX didnt collect on the Friday, or the following Monday. PM rebooked for the Tuesday promising collection on the Tuesday. Call from DX on the Tuesday to confirm collection on Wednesday. So nearly a week late. Its 4pm on Wednesday and no sign of DX collecting yet. Customer services are worse than useless. Chocolate teapot springs to mind. Making false promises that DX say can never be done with them, refuse to compensate me for my losses and loss of reputation with this customer. Its been a nightmare and they simply dont care. They make false representations about the service you are buying, wont help correct it and wont compensate. Im not going to let this go, if I have to take it legal then I will.
22/02/23 by Darren George
easy to arrange and take to post office
22/02/23 by Elizabeth Elloway
You took my money for DPD to collect my non functioning Swan Mircowave. They turned up at the wrong address. DPD did not want to know! If you knew that a parcel was about to be collected, would you be out! I think you DPD, EURI and Parcelmonkey are a complete waist of time. I have already posted my thoughts on Trust Pilot and have had a few views. Tell me how one contacts you to get a refund. To date I can not. All this happened in January, all most all of it.
22/02/23 by M Christianson
Used twice now and used DPD both times spot on and amazing prices as well
22/02/23 by jasonziyad
Excellent and efficient service. Easy to navigate-website. Decent prices. Thanks!
22/02/23 by Lara
I had a package sent from the U.K. to Italy through Parcel Monkey and UPS for shipping. I found the ordering process easy to navigate online and everything went smoothly. Tracking updates were clear and the package arrived a day early. No problems at all!
22/02/23 by S. Hart
Great service.
22/02/23 by Beverley Laughlin
You were able to accept overseas parcel with tracking at a time when Royal Mail were struggling. Our only problem were some of the red flags that came up on two items we would have liked to include in the parcel. A novelty bottle opener with metal insert and some old carpentry hand tools for our carpenter son in Canada.
The parcel otherwise arrived in very good time .
22/02/23 by John
Very good quick and easy to use and very good service
22/02/23 by Customer Mr Mackie
Excellent booking system, good customer service, commercial invoice straight forward, good tracking service and transit times.
22/02/23 by Shelagh
Great service from start to finish. Arrived ahead of time all the way to Dubai
22/02/23 by M a r k T a y l o r
Fosse Way Honey beeswax polish was packed and booked on ParcelForce using ParcelMonkey.
I dropped it off at the post office in time for the driver to collect that day.
It was delivered the next day, and we have another happy customer.
22/02/23 by CHRIS ATKINS
My Parcel arrived safe and fast than you Parcel Monkey I will definitely use you again
22/02/23 by Alan Bennett
This was the first time I have used Parcel Monkey. My parcel was at its destination, 10,000 miles away, in 8 days. Much better and only a few more pounds more expensive that Royal Mail. The parcel arrived in good condition. I will definitely use this service again.
21/02/23 by Ron McNiff
From the driver picking up the parcel (which was going to Australia) and it being delivered to my son was 5 days which is absolutely brilliant.
21/02/23 by Susan Davey
My collection is still waiting for a pick up, my customers are getting frustrated, the driver did come but went before I had a chance to answer.i have three parcels waiting. Dont know what to do.
21/02/23 by A .N Engineering
Great service & price from Parcel Monkey.
but after paying for 24 hour service the parcel was delivered a day late due to parcelforce.
Parcel was sent on 15/02/22 & was delivered 18/02/23
21/02/23 by Richard Arnold
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