We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
Great service thank you
04/03/23 by Linda Gill
Great as always
04/03/23 by Ian Fenwick
Because ????????
04/03/23 by Customer
Absolute rubbish! THe parcel was late for 3 days and was supposed to be the next day delivery.
04/03/23 by Customer
I paid for next day service with collection. I arranged with the party in London for the best day for collection, they stayed in all day and no one collected, or the next day. In fact after I chased the collection it finally happened 2 days after the day it should have been delivered. The parcel was delivered safely but what is the point of paying for an expedient, insured, named day service and getting a haphazard week later delivery.
04/03/23 by Cal
Just easy to do and cheaper of corse. Especially parcel force, who I prefire to use .
I dId lose a £60 on a lost parcel though. as parcel force spent a lot off tome looking for. At I went direct to
PARCE FORCE .
YOU WOULD NOT PAY OUT ON THE INSURANCE AS 7 DAYES HAD PAST.
IT TOOK P.F. 14 DAYES
TO DECLARE IT LOST !!
YOU DIDNT RESPOND TO MY COMPLANT!
SO YOUR ONSURASNCE IS A WAIST OF TIME
04/03/23 by Graham durrant
So simple and excellent value.
04/03/23 by Nick Martin
Simple, affordable
04/03/23 by Customer
My parcel was sent to Birmingham and took ages to be sent back to us, I had to buy my son new shoes as his were in suitcase. I am very disappointed with your service. I paid for the 48hr service but it took a lot longer due to a mistake on your part. No compensation was offered. I will think twice before using or recommending parcel monkey.
04/03/23 by Thabib Khan
Easy booked and picked up at doors
03/03/23 by DAVID MCCABE
Great parcel arrived exactly as it should
03/03/23 by alan c
Everything was fine
03/03/23 by Customer
Was very Impressed in the fast delivery of my parcel to Northern Ireland. Great service
03/03/23 by Mr Syd Boyd
Great service parcel pick up nice driver very helpful and friendly keep up the good work
03/03/23 by Customer dennis barnes
From start to delivery very smooth. Speedy delivery
03/03/23 by james walden
Good quick service.
03/03/23 by Pippa Wilson
Disappointed - the parcel delivery option I selected quote a price for delivering the parcel by 27/2/23. When I look at the tracking info it says its been released from customs on 01/03/23 and Ive heard nothing since and currently have no idea if the parcel I sent has been delivered! Parcel Monkey shouldnt use companies which dont deliver parcels within the timescales the companies say they will. I carefully selected the courier company as it was reputable and yet it has failed to deliver the parcel as quoted.
03/03/23 by Customer
Decent price and easy to book, but... Gave DPD an incorrect collection address, had to use their online chat as they have no email address or phone number. They changed the address, but it was still showing the wrong one on DPDs site. When DPD collected they told me they were expecting two parcels (PMUK had booked it in twice instead of fixing the first booking.)
03/03/23 by andrew m
A receipt was never left when this parcel was picked up.
03/03/23 by Aleksandr Kozachuk
My parcel was never picked up.
03/03/23 by Aleksandr Kozachuk
Found great price..great service..
03/03/23 by Gerard
Great site for sending parcels.
Good prices and great comunication.
No complaints.5*
03/03/23 by B.P.Smith
Apart from trying to pick up my parcel on Saturday (no-one home and parcel not ready because arranged for Monday) everything went very smoothly. Collected Monday, delivery on Thursday. Would certainly use this company again.
03/03/23 by Dawn T
Excellent site which got me a good price and delivery firm no problem.
03/03/23 by William Davies
Really happy with the service and speed of delivery..thumbs up from me !
03/03/23 by Alex
Easy to choose which service to use
Good price
Parcel arrived quickly in USA with clear tracking updates
Will use again
03/03/23 by Karen Withers
The courier did not pick up the parcel, made up a story about the gates being closed despite the fact that the mailbox was on the street, and at the same time noted that he had completed the order. I had to place another order with another company, we lost both time and money. At the request to return the money, they corresponded with me for a long time, each time finding a new reason and, in the end, they simply refused to make a refund. This is such disrespect for the customer!
03/03/23 by Margaret
On time to collect and return
02/03/23 by Mr Nigel Warnes
Excellent value and arrangements for parcel collection but selected courier EVRI delivered the parcel in a hidden part of the recipients garden but failed to leave any note or message to say where it was. Took 3 days before I was asked to contact courier and told the parcel had been delivered. Fortunately no loss or damage to contents.
02/03/23 by CustomerGordon Hayward
I booked a prcel to be delivered and it has gone missing tried to get hold of customer services and no reply not very happy;
02/03/23 by Barbara Cocker
Great process for printing and posting but my package still hasn’t reached its destination
02/03/23 by Zoe
all good thank you, booking was easy and package arrived as expected, many thanks
02/03/23 by Anna M
I sent a parcel to Malta from the UK and it reached its destination within 5 days. Usually I send items by Royal Mail and it can take 2 months. Its worth paying the additional charge and I recommend this company,
02/03/23 by Susan Martin
Wanted to send some tiles back to a warehouse, I paid £100 for parcel money to take these tiles and pay for extra protection. Three major issues with this service: 1. They picked up the tiles that were on a pallet outside my house 24 hours later than their original planned pickup (i paid for a next day freight). This meant I had to call their team on several occasions to find out what was going on 2. When the courier eventually came the next day, he returned all my tiles smashed probably by the way he off loaded them from his Van or that he didnt securely put them into his van. This meant that Yourtiles were unable to process any refund on the £300 plus worth of tiles I was returning and the whole experience was terrible 3. When I tried to get some compensation from Parcel Monkey on this issue, they were quick to point out that Tiles are not covered as part of their protection Thanks for wasting my time Parcel Monkey, will never use you ever again!
02/03/23 by Noel Peries
Easy to fill in the declaration and dropped off at local post office. Took 10 days to reach destination in Australia. Very happy with whole experience
02/03/23 by Frank
Clear and concise guidance on using your site allows me to use your site with ease.
02/03/23 by CHRISTINE ROBERTSON
I was suprised to find several options that were cheaper than sending my parcel by Royal Mail. As Royal Mail were still experiencing major difficulties due to the cyber attack, I was happy to find a better way to send my parcel to the USA. It was fairly simple to arrange on line, easy to drop the package off at our local drop-off point, and the parcel arrived at its destination in 5 days - 14 days faster than the last parcel I sent by mail. Excellent service, will use again.
02/03/23 by Mrs Bletsis
Excellent online instructions & clear directions on where to take to post. Unfortunately the hubs aren’t always updated & we had to go to two places until we found one that was taking packages. Overall excellent & will definitely use again.
02/03/23 by Philip Earland
very easy to arrange and good price also quick pick up and delivery
02/03/23 by colin
Glad to have used Parcelmonkey again after so many years. Perfect service as ever. Booking could be a tad bit simplified, other than that, no issues.
02/03/23 by Suresh Assani
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