We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,607 reviews.
Parcel delivered on time and with no damage.
Its a shame some of the restrictions are so strict. I was sending van windows which are very strong and unlikely to break. However I was unable to insure them due to restrictions.
21/03/23 by Tim Reed
Fantastic service, very quick
21/03/23 by Anna Matthews-Mcbain
The website was clear and easy to understand. Gave clear instructions and everything happened as it should.
21/03/23 by MR & MRS Ronald & Jill EASTON
Great delivery service - takes longer than it used to pre-brexit but still good
21/03/23 by Alison Lovell
Beware, If you add a card to parcel monkey, it is not possible to remove it and good luck getting help. ive been trying to removae a card since January, and 2 months later it has been charged a total of £182. Customer service is ineffective saying management will be told , but theres no action. What a shambolic outfit
21/03/23 by Rory Edwards
Awful prob the worst customer experience I’ve ever experienced
21/03/23 by sam m
Easy to deal with, good discounts given. there was a problem with the delivery (not parcelmonkey fault) but they sorted it quickly and refunded all my costs.
21/03/23 by Les Towler
Parcel still has not arrived as it has went to the wrong depot
21/03/23 by Marie Moffitt
I will definitely use Parcel monkey again, sent a heavy parcel on 48hr and it arrived in less than 24hr the form was easy to use, and authorisation came through quickly.
21/03/23 by Michael Cook
Good service 5star
21/03/23 by John cummins
On time and safe delivery.
21/03/23 by NAVEED KHAN
Very easy to use and great prices
21/03/23 by Chris Powell
So easy to book my parcel collection, very impressed, thank you Parcel Monkey.
21/03/23 by customer
Beware - they’ll likely charge you extra money by lying and stating your parcel dropped off was overweight!! And take it from your bank card without your approval!! Happened twice in two days where they charged me >£16 in extra fees stating package was over 2kg when I know for sure they didn’t even weight the 200g I stated on parcel (they were actually 70g!!)
21/03/23 by Neal Roberts
No one came. I had to pay for another provider to collect the next day. UPS did not turn up to collect!!
21/03/23 by Customer
Very quick service, collection and delivery
21/03/23 by Eric Loh
Difficult to find companies that offer a service for large parcels parcel monkey gave me multiple options and costs to choose from.
The collection and delivery was on time and no damage to the goods.
Very pleased will use again if the occasion arises.
21/03/23 by Mr soderberg
I sent a parcel by the FedEx service and over 10 days later it is still waiting for collection!
21/03/23 by Ian Williams
Just easy to use and reliable always
21/03/23 by nicky mckee
Fast and efficient
20/03/23 by Margaret Keeling
Always be wary of a comp y that does not have a phone number for customer service, and i use the service word very loosely. Purchased a parcel order, left for work took the parcel and turns out they have not sent the details to the courier, a hour on the phone to the courier then 30 mins on live chat with *****monkey and i get a refund, zero use when i have a parcel that needs to be at a destination tomorrow. Use royal mail and save yourself stress if these monkeys, the clue to how useless they are is in the name
20/03/23 by Gaz Lloyd
So easy to use
20/03/23 by Peter Davy
Very good service
20/03/23 by Trooli
My parcel never got collected (and I didnt follow this up in time. I didnt receive any feedback either). Now Im having to pay an excess of 200 pounds in late collection fee.
20/03/23 by Muhammad Naim bin Che Rahimi
Quick and efficient
20/03/23 by customer
Easy to set all postage details picked up on time. Loads of contact as to what was happening. Great price
20/03/23 by M Allen
Service was very fast, staff member polite and cost of service very affordable. I will be using Parcel Monkey and no one else coz they are great at what they do. I highly recommend mend them to everyone. Just try and see for yourselves
20/03/23 by Nyarai E
Promised next day delivery, took 4 days to arrive. Will not be using you again.
20/03/23 by Kenny Vincent
Reliable service, thanks
20/03/23 by Claire Lewis
Awful! I paid £37 to get a package picked up from a hotel and delivered to a hospital. The courier just said there was no one there and there was no contact to re-arrange and yet the hotel checked their cctv for the time indicated and there was no evidence of the courier having been there.
20/03/23 by Customer
Although cheap, my parcel arrived missing half the box. I paid to insure it and can find no way other than paying to post to parcel monkey to complain. There were gifts lost during postage and parcel monkey have no easy customer contact.
20/03/23 by Miss Finney
Really bad experience package was picked up from USA ,going to New Jersey to be put on a plane to UK. But some how the business address there’s is not in operation! So now it’s being sent back to the sender ????????????waste of time because of some incompetence people that can’t do their job properly.
20/03/23 by Andy Luong
Excellent service, easy to use with convenient drop off points if you do not want a pick up service
20/03/23 by Mo
Great service.
20/03/23 by Hoole
My parcel was quoted as 4-5 days for delivery but it took nearly a month to deliver. The Customer Services Team believe their job is to send emails - not solve problems. They would just take 24 hrs reply to emails (you can’t call them) and would just ask another question which had already been asked by someone else or fob me off. I even emailed the CEO asking for his intervention but he didn’t bother to reply which says a lot about this company’s attitude to customer experience. Next time I will use Parcelforce.
19/03/23 by Jon Gemini
Well packaged notifying fragile tape applied but arrived smashed!!!
19/03/23 by Customer Bill Murphy
Effective and efficient
19/03/23 by Kirstie
Said delivery would take 2 days but it’s been 11 days and the parcel still hasn’t arrived at it’s destination.
19/03/23 by Morgan
Item was picked up the day day after I paid. The gentleman was helpful an friendly. I would use th again as they were by far the cheapest to the Caribbean in 1week.
19/03/23 by mre veronica brown
Parcel Monkey is amazing and straightforward to use, oh and they give you very good competitive prices also. You can also seamlessly track your delivery direct from the email or app. I just Love Parcel Monkey!
19/03/23 by E Leeve
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