We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,607 reviews.
Absolutely brilliant service, fast and collected on the day stated.
30/03/23 by Customer
Delivery was excellent
29/03/23 by Customer leeanna asewdass
On time was very helpful
29/03/23 by Donna
Easy to go online and choose your preferred delivery option. Good price. Delivery works well and as promised.
29/03/23 by Anita
Good n efficient service.
29/03/23 by Customer YS
Please keep the portal easy to use.
29/03/23 by Steve
The service I booked was for drop off locally as I was going away and needed to drop it on the way. The drop off point offered was close by so perfect although he service was twice the price of collection. The drop off point could not take it as the system wouldnt allow. We dropped the parcel with a friend to delivery to the depot the next morning, a 50 mile round trip away. When they got there they were told that it could not be dropped off it had to be collected! The depot arranged for collection and it was race to be back in time to meet the van. Finally it was collected and the parcel arrived at the destination so they get 2 stars for the delivery. everything else a nightmare. First and last time I will use Parcel Monkey.
29/03/23 by Steve
The Driver was very polite, smart and welcoming. He came in the time exspected
29/03/23 by Dawn Sladin
Parcel collected and delivered on time just as promised.
29/03/23 by Jane Luckhurst
Fab website to use. So easy and quick. Will use again
29/03/23 by Deborah Harper
Perfect service
29/03/23 by Mrs. Susan Mcguinness
It was my first time to use the Parcel Monkey service to send parcel to China. I was surprised to find out it was quick, reliable; and the tracking was easy. Very good service. I will use it again, and will recommend it to my relatives and friends.
29/03/23 by Simon Man
The parcel have not been delivered, still waiting for the customer service to get back to me about that.
29/03/23 by ania ka
Prompt and undamaged!
29/03/23 by Barbara Caswell
Quick, reliable, cheapest delivery service. Parcel collected as stated from my instructions. Fully tracked and delivery on time to customer. Great customer service. Would highly recommend.
28/03/23 by Julie Gillespie
Easy to use and very comprehensive list of comparable couriers
28/03/23 by Philip Mchale
Parcel couldnt be scanned in so had to book for collection, then no one bothered to collect it either. Total waste of time chasing this up constantly, item wont be delivered in time now either thanks to these guys.
28/03/23 by Consumer
Spot on from start to finish as usual.
28/03/23 by Gerry
Paying for postage and printing the label etc were very straightforward and ensuring went very smoothly. Its a great way of finding the most cost effective way of sending a parcel.
28/03/23 by Customer
Ordering online was easy and my parcel was delivered quickly.
28/03/23 by Customer
Pleased with the service, fast and efficient
28/03/23 by rhianne barker
You didn’t pick up my package
28/03/23 by Michael mclaughlan
Easy prepay and handover at shop.
28/03/23 by Flt Lt Reg. Scagell
Unfortunately I cannot give them 0. Used them to ship a parcel to Italy. They (or the courier they chose) made a mistake in the documentation needed and I was left to pay €130 in import duties (I had shipped personal effects). When contacted (only via chat, no phone of course) they simply said that after checking everything was fine. That was despite me showing them the document with the error. Do not use them!
28/03/23 by Cris73
Easy process and delivered on time
28/03/23 by Guy Fathers
The international delivery (UK > France) arrived very quickly and I sent A LOT of heavy boxes.
28/03/23 by Mitch Achille
Good timely service. Website not very easy to navigate and understand. But, I would have appreciated an email with an official invoice once the parcel is collected.
28/03/23 by Mohan Chopra
Brilliant as always , pick up seamless , delivery very quick !
28/03/23 by Customer L Nelson
Fantastic service.
Good prices, prompt collection and speedy recorded tracked delivery
27/03/23 by Mark Tait
It was all very easy and efficient.
27/03/23 by Mrs Catherine Ann
Service is so easy to arrange and delivery was really quick. Uk to Hong Kong. No hassle whatsoever and great communication too re tracking.
27/03/23 by Pitch Pine Renovator
Good rates - easy to use service.
27/03/23 by Lenny
The company are doing a very good job when it concerns of delivering
27/03/23 by Ugo kidochukwu iweanya...
Really bad been waiting 3 weeks for them to collect my customer package still haven’t really bad
27/03/23 by Grant Halliwell
Reliable and efficient.
Customer service is always good. Interface easy.
Small tip might be to improve the way address book feature work as its slightly clunky to manage - but no biggee.
Recommended
27/03/23 by Kalias Trebuchet
Efficient service
27/03/23 by Mr Berman
PAID FOR 24 HOUR SERVICE, GOT 24 HOUR SERVICE, THANK YOU PARCEL FORCE AND PARCEL MONKEY
27/03/23 by David
easy, fast and reliable.good pickup and drop off options fully tracked service, and quick delivery in perfect condition as sent .
very happy with service, will def use again
27/03/23 by ruth parfitt
Good service and choice of possible carriers.
27/03/23 by Customer
Couple of clicks and everything booked.
Unfortunately the folks at parcel force had other ideas.
2 parcels collected, only 1 delivered. Fair enough Ill wait a couple of days to see if it turns up. Sent parcel force an email explaining everything, to receive a snotty reply you booked through a 3rd party, contact them.
On that same day a delivery attempt was made and card left, OK Ill get it tomorrow, which I did via a neighbour.
But wow, what a poor attempt at customer service, yes booked through parcel monkey, but collected by / and delivered by parcel force.
Sent them an equally snotty reply.
Yay to parcel monkey
Nay to parcel force.
26/03/23 by Ben R
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