We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
Easy to use and effective and timely pick up
05/04/23 by customer
I have been using Parcel Monkey for nearly a year, cannot fault it.
04/04/23 by customer
I must admit, dressing the thought of booking this initially but I can’t compliment you enough, very simple and clear instructions through every part of the booking process. Collected bang on time, easily traced in transit and delivered promptly and efficiently
04/04/23 by Keith
Excellent service as usual. Delivery in Canada within 4 days.
04/04/23 by Pitpetch
Quoted one price then placed extra charges on once delivered. No prior email or notification. Simply took payment from card. Avoid!
04/04/23 by Nick
Collection on the ball
04/04/23 by George Wynne
Sent a USA made water pump back to the states via parcelforce and it was returned for no reason, parcelmonkey said they would look into it and 2 weeks later Im still waiting for a refund. All they keep saying is they are waiting for parcelforce to respond why it was returned, my contract is with parcelmonkey no parcelforce. Resent the parcel with FedEx and was delivered in 3 days no issue.
04/04/23 by Bruce
First time user so was a bit wary. Parcel sent to HK using Parcel Force. Sent on Tuesday arrived Friday. Tracking functionality good. Cant get better than that.
04/04/23 by Peter
I returned some floor boards on the original pallet, securely tied. The items arrived broken. Based on the pictures, the courier probably dropped the pallet and it fell on the side. I had also paid the additional insurance. Yet the refuse any reimbursement claiming that the items were not sufficiently protected
04/04/23 by Fabrizio Formisano
Easy to use for overseas parcels.
04/04/23 by Customer
We sent aparcel to Denmark on 21 March, on the 4th Apr it was still showing at the international hub, we are now having to send a repeat order to the customer free of charge, but using a different service providor. when we contacted PM did not get a satisfactory answer
04/04/23 by Customer
you sent me the link to download labels etc an hour after it was collected, that is very silly and not at all useful
04/04/23 by Customer
I use them regularly for international deliveries. They are competitively priced and reliable.
04/04/23 by Rex Lucas
Parcel still hasnt been picked up, two weeks later!!!
04/04/23 by Customer
Beware. All good until you try and claim, The insurance excluded almost everything, so dont think your insured, you not. I had two badly damaged parcels, they simply stuck to, they are prohibited goods, Dont just look at headlines, look at the small print to the small print. I think its misleading and have taken up with the Ombudsman, I wont let go. t isnt the first time, Avoid
03/04/23 by Philip Heath
Always use parcel Monkey for sending parcels as it is so easy????
03/04/23 by Debs
thanks thanks
03/04/23 by Richard M
Efficient service. Would use again
03/04/23 by Evergreen Builders
Good service..
03/04/23 by Customer
EASY TO USE QUICK DOCUMENTS GOOD PRICE
03/04/23 by Customer
Good app.
Easy to use.
03/04/23 by richard carr
Website easy to use ability to handle larger parcels was great and good competetive pricing
03/04/23 by steve hunt
Gave me options for courier company. Used UPS, they were absolutely brilliant, the heavy parcel was delivered within 24 hours. Excellent service.
03/04/23 by J M Skeggs
No hassle - easy drop off of parcel - it was delivered on time and undamaged!
02/04/23 by Angela Reid
great service at great price
02/04/23 by Tauqi
Absolute con artists
02/04/23 by Chris Langmaid
Quick easy and cheaper than going direct
02/04/23 by Mr Peter Drew
Good fast service
02/04/23 by Customer
Very easy to use good price
02/04/23 by Mark Dowd
Easy to book, fair competitive price, plenty of options to chose from and collected and delivered as promised
02/04/23 by Keitrh Fenton
Should have been next day - that was Thursday - its now Sunday and it is still not out for delivery
02/04/23 by Andrew
Easy to use, information needed was clear, prices where good
01/04/23 by happy customer
Good price hassle free transaction and quick delivery
01/04/23 by a jarral
Good price arrived safely in Australia
01/04/23 by Lynda Campling
Great services at all
01/04/23 by MRMARIASUSTEKOVA
Item delivered without being damaged and in good time.
01/04/23 by Eric
Brilliant service
01/04/23 by Kelvin Beardsley
excellent service collected and delivered to US within 48 hours.
01/04/23 by Linda Kitchen
Alles schnell und reibungslos geklappt, vielen Dank!
01/04/23 by John
Easy to follow instructions, fair price. Only downside was that the address label was to small but the place I took the parcel had a proper label machine and reprinted for me.
01/04/23 by Lesley Sutch
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
