We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,606 reviews.
So far TERRIBLE as it STILL hasnt arrived. This is the first time I have used Parcel Monkey. I wanted to send a parcel from London, UK to my son who lives in Copenhagen, Denmark. It was for his birthday which happens to be today and the parcel has STILL not arrived!!! After carefully reading all the information on Parcel Monkey I chose the Parcel Force service which was supposed to take 5 - 7 days. I dropped the extremely carefully packaged and properly labelled item off at a Parcel Force collection point (a Post Office) at 4pm in the afternoon on Wednesday 19th April, which was over 12 days ago... it finally arrived in Copenhagen on 27th April and has apparently been sitting in customs ever since, despite me properly completing the relevant forms etc. Who knows what will happen next but I currently feel completely let down :(
01/05/23 by just a disappointed customer
EASY TO USE WEBSITE, GOOD CUSTOMER SERVICE, SIMPLE PROCESS
01/05/23 by Mr Derek Lupton
Turned up to
Collect parcel when arranged
01/05/23 by Susie
The parcel was not delivered till this time ,more than 10 days,it is really shocked
01/05/23 by Customer
Everything for my delivery went smoothly.
01/05/23 by M61Vulcan
Very easy website. Had to send a eBay parcel to Norway. Half the price than my local post office.
Downloadable custom forms and great tracking.
Very happy
30/04/23 by David Sweeney
Easy to follow web site, excellent price, all round good experience
30/04/23 by Kenny Kay
Easy to use ,very simple
30/04/23 by Martin Solomon
Its all quite simple re. the five star rating. It was a bit of a faff filling in the required forms, but once we had completed them the parcel was collected on time and has been safely delivered to its destination. Whats not to recommend....?
30/04/23 by David
Good value and as quick as promised (the only thing stopping a 5* review is the fact that you only get a collection day, not a collection time / window for Parcel Force - Parcel Monkey could make this clearer when customers are selecting this option)
30/04/23 by Customer
You returning my parcel after nearly 20 days without any explanation,I cant understand why???
30/04/23 by Shahram Omidi
Yet again, Parcel Monkey came good, parcels to Australia with ease, documentation easy to complete, information and responses quick and accurate. More importantly goods delivered on time, tracking updates are brilliant.
30/04/23 by Harry sansom
Perfect delivery
29/04/23 by David Gilchrist
Love using parcel monkey, items always get collected on time and dropped off when expected. Great service
29/04/23 by Miss Janice Warden
Really good website and very intuitive approach for customers
29/04/23 by Lisa
I was updated all the way and parcel
wad delivered professionally.
29/04/23 by Diana Mensah
Brilliant service..Next day pick up,and following day delivery..granted it wasnt cheap, but I was desperate for the parcel to be delivered quickly..and thats exactly what I got
29/04/23 by Tony Horrocks
Fast Delivery and good service
29/04/23 by Anne
Fæst and good service
29/04/23 by Sonia
Very happy, everything happened as they said it would. Can’t fault them.
29/04/23 by Anne Mooney
Excellent service, easy to use and great value for money
28/04/23 by Raj
excellent prompt service a1
28/04/23 by STEPHEN HEATH
just as usual, cracking service & keen price
28/04/23 by david Costello
It took 10 days to get my parcel
28/04/23 by Customer
Parcel picked up and delivered on schedule. Great service.
28/04/23 by AM from Datchet
Easy to use and no issues with the whole process
28/04/23 by Garry Howland
Honnêtement lune des pires expériences de ma vie. Mon colis est toujours au Royaume-Uni. Le service client et les communications sont pratiquement inexistants. Jai dû passer des heures et des heures et des heures à essayer de résoudre ce problème. Je suis maintenant dans ma troisième semaine denfer induit par DPD grâce à quicka Ssetrec overy o rg pour mavoir aidé
28/04/23 by John boik
Very easy to fill in and choose the carrier. Pricing very clear.
28/04/23 by Mr Tony Snowden
Pretty awful. Booked a service for south Africa. It took around a month to arrive, support wasnt much help.
28/04/23 by Brian
The store was the problem did not accept the scan code
28/04/23 by Elaine De Paola
Great fast.reliable service reasonable rates
27/04/23 by Mrs Wendy Little
We sent and it got there ...Thats all we ask for.
27/04/23 by David North
Great service, used a few times now
27/04/23 by Dan Laurel
I have used Parcel Monkey many times and they have been very helpful and quick to respond when I have needed to contact them.
I send parcels to USA and other countries and the prices are very competitive.
27/04/23 by Sam
You did not pick up the item as booked on the 24 /4 /2023 You sent Elvi earlier than that date and as the item was not packed they failed ton collect
27/04/23 by john ladyman
I have used Parcel Monkey Uk a few times. They are always cheaper and send across all labels in a timely manner. It is worth trying them out.
27/04/23 by MR SYED M
I needed a no printer option. Two were offered. Both became print at home when I clicked through. The third worked, however a week later the parcel is yet to be delivered.
27/04/23 by jacqui
A straight forward online booking service with pick-ups at convenient locations. I little expensive however.
27/04/23 by Wyngrove Pemberton-Brown
Pretty easy and convenient. They even handle customs documentation in international shipping.
27/04/23 by Ismael
Have used Parcel Monkey twice in the last month to post to India and Australia and on both occasions, it was a straightforward, easy experience.
Estimated delivery was spot on, pricing was reasonable, tracking is frequent and reassuring, and both parcels arrived at their destinations so all good.
Will no doubt use again soon.
27/04/23 by Victor
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