We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
As always, Parcel Monkey really deliver fantastic value for money as well as the parcels extremely efficiently.
This product is my go-to parcel sending service and have never let me down.
Highly recommended.
18/04/23 by Tim Schofield
It was delivered without any problems well-done thanks ????
18/04/23 by Trevor Ham
All good was easy to arrange and see all the options side by side.
18/04/23 by Matt Buxton
I use parcel monkey through my work on a regular basis.
Once I built an understanding on which company was most reliable, I’ve had an overall positive experience.
They are generally good at having the couriers arrive on time and our regular courier is lovely and kind.
One frustrating issue on the system is not being able to add long addresses as there is a limit count.
18/04/23 by GL
Great way to send parcels. The website was easy to use. Convenient print out labels. Made my life easier.
18/04/23 by Nick O'Neill
Great delivery service and competitive prices
17/04/23 by Dana Akbarinassab
Easy to use and very clear instructions. Collected as per the order on time and they even brought labels to go in the package
17/04/23 by Richard Lawson
East to book, next day collection and easy to track and very resonsable cost. Highly recommended.
17/04/23 by Lisa W
Easy to book, delivered on time.
17/04/23 by Mr John Foakes
Picture well wrapped with fragile tape on the parcel. Arrived with broken glass . No word back from the claims department
17/04/23 by CHRIS LEE
Everything went to according to schedule, collection and delivery. Excellent, thank you
17/04/23 by David Moir
Parcel Monkey are an untrustworthy organisation. It has been 10 weeks since they failed to deliver my parcel. Every single day I have emailed for a refund and still get the same response, we are looking into this. They have no intention of refunding me. DO NOT USE this company
17/04/23 by Mr Nick Marshall
Parcel arrived on time, intact and at the right address. Something not to be taken for granted by other couriers. Please keep up your excellent service. Thank you.
17/04/23 by DEBORAH RADFORD
The parcel monkey side of my order was fine and their web site and ordering system worked smoothly and easily. My order was for a next day delivery, if booked into the couriers collection system before 13:00, which it was and their tracking site confirmed this. The order in fact took 6 days to deliver, sitting in a depot for most of that time.
17/04/23 by Mr Graeme Wolfe
At 3pm on Thursday 12th April I needed to send a parcel. Parcel Monkey offered Express service and to arrive by 9am next day (within UK). I enquired was it definite and was told as long as dropped off in plenty of time service was good to go. I dropped parcel at local post office on same day (12th) at16:10 hrs, checked it would be collected that night and was told yes, sometime between 16:45 and 17:00. Next day, 13th, kept watching tracker, no updates, tried to contact Parcel Monkey which is difficult in itself. They finally replied saying they would have to contact Parcel Force direct. Nothing back from them all day. Then the company i was sending to advised me the parcel was delivered Friday morning (14th), 24 hours late. I contacted Parcel Monkey for refund who just keep saying it wasnt collected in time, no refund, wasnt a guaranteed service, no refund. Ive tried appealling but all i get back is it was not a guaranteed service - then why did i pay enhanced money!!! Never use again!!!
17/04/23 by Manager
I wanted a set of parcels delivered by 12noon the next day. One of the specific results for this was DPD. Once the parcel went out, it was not attempted delivery before noon. They attempted delivery the next day... Again, not before noon! Dont bring that option up when searching for before noon delivery if it is not before noon!
17/04/23 by Nigel Williams
Easy to sort out posting a parcel. No issues.
17/04/23 by Nick Eley
Parcel was delivered on time, as expected.
16/04/23 by Mrs D
Easy to use and cheaper than going via the main carriers
16/04/23 by Customer
Made it to Australia in like 7 days no issues. Tracking was accurate
16/04/23 by Customer
Nice cheap parcel service perfect ????
16/04/23 by Chris
Prices were good and parcel collection made on the day it was booked for, no delays either. Happy to use this service again.
16/04/23 by Dave G
Good delivery and on time
15/04/23 by Customer
Paid and they didn’t collect
15/04/23 by John Paul
Went through parcel monkey and chose UPS for a pick up and delivery for a Solar inverter.Paid the fee and that was it, no pick up on dates stated and no way off contacting Parcel monkey and UPS just sent me round and round their tracking system stating that label had been printed but they had not received the package. After 3 days I managed to contact the UPS help desk and after 2 attempts spoke to a helpful lady who has managed to get the parcel picked up but I have not received up to this point? Fingers crossed that it arrives safely?
15/04/23 by jurgen schafers
Good service
15/04/23 by Richie
Parcel to the U.S.A. mailed in the U.K. on 6th April and delivered on 14th April so a very good service
15/04/23 by CutlerySearch
Easy steps to understand, giving lots of options to get my parcel where it was meant to go.
Definitely use again.
14/04/23 by Mrs Donna McMullan
I sent a HiFi off to be repaired and got there in under a week and for 7-8gbp. It was a part exchange and the company used another service costing 60gbp which took longer and with less are than the service used with parcel monkey. The insurance is Wierd as it covers nothing except clothes or things that cannot be broken so use a 3rd party.
14/04/23 by Compute Forensics
Awesome service many thanks
14/04/23 by Mr Mohamed Sahel
I got the confirmation email on the 7th saying “Within 30 minutes youll receive an email with instructions explaining how to print any label(s) and any documentation you need to to send your parcel(s).” Tried to speak to someone online as I didn’t receive any email. But there wasn’t any service available instead I had to send another email which then said I’d get a reply in 3hours. I got an email bk on the Monday the 10th. By this time it was too late and I had to send the parcel with a different service. So it’s now wasted my money. Terrible service and zero customer service available when I needed it.
14/04/23 by Jazzy
there is no customer service at all any more. If something goes wrong, too bad. They dont care and wont reply to you.
14/04/23 by William Taylor
When I arranged the delivery to my client, it was for next day delivery, which you charged me enough for my client stayed in all day and it didn’t turn up until 10.30 this morning. Not impressed.
13/04/23 by Valerie
Easy to use website setting out information clearly for the user. Great service.
13/04/23 by Customer
No fuss and delivered on time.
13/04/23 by J HENNEY
Easy to use, parcels arrived promptly and in good condition.
13/04/23 by Mrs Ann Connock
It arrived in good condition on Tuesday, it made it to Switzerland but THEY didnt deliver in time for Easter. Thank you we will use you again.
13/04/23 by Cherrie Dawson
Charging £64.20 against a £11 delivery as oversize/weight apparently. The parcel was packed and weighed in a bonded facility with a measure of overstatement off size and weight in favour of the parcel monkey. Yet they try this on. Avoid at all costs. More criminals than business people.
13/04/23 by David Wetton
Im only giving them one star because it wont let me give none. I gave a 5cm over measurement on all parcel dimensions and a 2kg over weight measure too. Them these people email me to announce that my parcel was supposedly over dimensions and I would receive a £69 over charge on a £10 delivery. This matter is now in legal hands. Avoid like the plague, complete thrives.
13/04/23 by David Wetton
Paid for 24hr delivery - package finally delivered nearly 2 weeks later - customer services were no help at all - all they said each time I contacted them was to be patient and wait til 6 oclock to see if package was delivered each day When package was finally delivered asked for a refund on shipping cost due to really bad service and eas dimple told I eouldnt be getting one - I sent a reply to this message but still havnt received a reply!!!!
13/04/23 by CustomerRobert Hull
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