We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,606 reviews.
Problem after problem. Issue is their systems just arent mapped to the courier ones correctly, they mangle collection adderess if its more than one line, for example 12 Office House, 34 Big Road, City, AB01 ABC theyll pass to the courier as 12 Big Road. So switched to another courier with a drop off option, they refused drop off as digital clearance documents not present, but as I did not book directly with FedEx Im unable to sign in as step 1 on the FAQ. Lesson learnt, dont use a broker.
13/05/23 by Tim B
Great service with competitive prices.
13/05/23 by Emma Sirius
Easy to use website. Good choice of carriers. Delivered on time.
The whole process was easy & stress free.
13/05/23 by David Sanders
Parcel Monkey lost our package, blamed everyone else for the problem, and refused to compensate us! I would not recommend Parcel Monkey at all and suggest that they be avoided. Go direct to a reputable carrier.
12/05/23 by Phil Stanley
Ordered Express 24 service to collect my package on Tue. Without any notification, they didnt come to collect my package. then they rescheduled for Thursday and again they didnt collect. and for the third time rescheduled for Friday and after a lot of following up messages to their support, THEY DIDNT COLLECT the package. I had to print those labels 3 times and stay at home all day for a collection. Dont waste your time and money with Parcel Monkey. Even 1 start is too much for them.
12/05/23 by Kamyar Sehati
Punctual and good communication
12/05/23 by Barbara
Second time we booked with these guys, total disappointment! First time no one collected the parcel, only after 3 attempts and 3 labels later we managed to get the parcel collected. Second time, same story, already printed out the 3rd label and guess what, no one picked the parcel up again!!!!!!
12/05/23 by Catalina G
They ripped off my money I paid on 10th May 2023 amount of £9.99 to collect parcel from my home address I have ref number PM11444103 No-one you can contact I lost my koney as seller give 48 hours to ge return I lost £185 and the bloody parcel monkey £9.99 They are bad news dont you ever use them.
12/05/23 by Nirvana
Booked parcel to be collected. Was pleased to see that it was being able to be collected on the Monday, which was a bank holiday. Booked & paid. When the receipt came through, it was booked for the Tuesday. Was annoyed because I was working the Tuesday so had to make arrangements for someone to be in
12/05/23 by Sharon
We have been using Parcel Monkey for many months now without any issues. However, all of a sudden they have started issuing us with additional charges saying that we didnt declare the item dimensions or weight correctly. When I challenged this they said we needed to send photos with the label on the box and a tape measure showing the dimensions and a photo of the contents on a weighing scale. Quite how they expect us to do this weeks after the parcel had been sent is beyond me but this is part of the con because they know this is not possible.
12/05/23 by Andrew Blair
I booked a parcel service with Courier when I took the parcel to one of my local drop off points in Kidderminster, I was told that they could not take my parcel because I have the wrong type of label because local stores are now called Courier Express ! Apparently the label should have contained three bar codes, where as mine only had one. So I then had to book another carrier (Dpd) wasting the money I had paid you for Courier. Paul Butler : 07704 346506
11/05/23 by Paul Butler
Dropped off Thursday delivery following Wednesday for an overnight delivery. Very poor service this time,
11/05/23 by James Walsh
FANTASTIC SERVICE
11/05/23 by Customer
Reliable and no issues with delivery
11/05/23 by TS
Fast and safe delivery
11/05/23 by Kasia
Very easy service to use, prompt and efficient, the collection was on time by a very helpful employee and the whole process was easy
11/05/23 by Patrick
It is now 20 days since handing my parcel in and it has still not arrived in the destination country. Considering the timescale advertised was 3-7 days, the service is terrible. I have raised a request to follow up and PM has said there is nothing more they can do. The parcel is time critical to me and this is causing me issues as I have missed delivery deadlines. If you have anything time critical, do not use parcel monkey or parcel force as neither party is willing to help me further. You will be left hanging!
11/05/23 by Katherine
Easy to book and worked as required. Knocking off a star because the chosen courier damaged the goods in transit. Not PMs fault, but just not a 100% satisfactory experience for that reason.
11/05/23 by Customer
Great service but could be made simpler and easier to use.
Deliveries to individual people, a phone number is not always possible and yet its a mandatory must complete box
11/05/23 by Mark Walker
Excellent service. I had an awning to post it was 3 parcels 2 weighing 30kgs and 1 was 19kgs. I just put in sizes then weight and then I got the prices. They were cheaper than going directly to the company I used. I booked pick up late Wednesday evening.Parcels were picked up Thursday and delivered Saturday am. I didn’t pay for Saturday delivery. Very impressed with the service we got would highly recommend Parcel Monkey 5*
10/05/23 by Sandra Weston
Good booking process and affordable!
10/05/23 by Mike_Oliver
Useless Next day delivery doesn’t mean next day delivery. They failed to notify the courier and we wasted £80 on next day delivery. 2 days later we are being told parcel has finally been Collected but may not be delivered for another 2 days. I pay top dollar for urgent assistance and This is the second time in a month that parcelmonkey have let us down. Breakdown of communications with the companies they use, who knows, but it’s not acceptable and I will be contacting trading standards. I can’t even speak to them on the phone NEXT DAY SHOULD MEAN NEXT DAY. Not 3 days Disgusting company
10/05/23 by mark S
Competitive price, easy to follow instructions. Delivered on time ????
10/05/23 by Janet Heller
Reasonable price + very prompt - delivery date spot on
10/05/23 by Peta
They did not even collect the parcel and made no attempt to advise that they didnt or even why!
10/05/23 by Customer
Easy to use, great service, no problems
10/05/23 by Liz
Tried to contact them. IMPOSSIBLE! Not interested once they have your money. Cheap and nasty
10/05/23 by customer
Excellent as usual
10/05/23 by BEATA WERNER
Very Delayed on delivering and now Ive have to do a full refund as they have said it is damage
10/05/23 by Andy Mcgarrity
Picked up and delivered well. No damage to box or goods. Delivered one day early. Great communication with customer.
Very pleased.
10/05/23 by Ross Power
Fairly easy and fast to use their system. Found good price cost for collected parcel..
09/05/23 by Ted Veitch
Simple to use and worked well for sending a large heavy item.
09/05/23 by Ant
Had a good easy selection courier’s to choose from and easy to compare prices. Prompt pick up and delivery
09/05/23 by Ann Harvey
Hassle free collection from home. Helps be spent more time on my business. Use them a few times a week for National and International shipping
09/05/23 by Matab Hussain
Well handled by all parties prompt and all parcels undamaged
09/05/23 by Kevin Abley
easy and a reasonable price
09/05/23 by Al Hosie
No customs documents sent to courier. Therefore courier could not receive the parcel. This happened on 2 separate occasions. We had to take the parcels to the main Fed Ex depot ourselves.
09/05/23 by Customer
Amazing!fantastic value .all options available .quick delivery ...will use everytime ..very impressed.
09/05/23 by Ems
Collection made when requested and as far as I am aware delivered safely as requested.
09/05/23 by Victoria Stradling
Always a first class service from parcelmonkey++++++++++
09/05/23 by justin
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