We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,607 reviews.
On time, no problems, will use again.
23/04/23 by Ian
My parcel was never picked up and no one emailed me to inform me and I never got a refund.
23/04/23 by Julis Burton
Emailled Parcel Monkey and they did the rest, and kept me informed from pick up to delivery
23/04/23 by PETER MUNNS
Rubbish service sent email stating NO LABEL required! So used service then when Evri collected, refused to take as no label. When I contacted argued about label. So stressful, returning parcels shouldn’t be this hard!!!!!
23/04/23 by Wendy Pearce
The delivery method I chose was good value, easy to drop off and was delivered within the time schedule advertised.
23/04/23 by Allan M
It was very simple to arrange a collection from a friends house and get it delivered to my house and I was supprised how inexpensive it was.
23/04/23 by Mark Plant
No issues very happy with my experience. I find Parcel Monkey the cheapest and the best on the market.
23/04/23 by Dagmara Kielar
Sending a small package from UK to Australia.
Easy to use website.
Excellent label and customs form print out
Simple drop off at local post office.
Reasonable price with choice of couriers.
22/04/23 by James Ripley
Progress slow but the real problem is communication. Confusion regarding Parcel Monkey reference PM11391400, DPD pick up reference 045994236, Consignment No. 17600076933, means the customer is confused to what reference number is actually needed when trying to track parcels.,
22/04/23 by Peter French
All good
Easy website
Good value
22/04/23 by neville fisher
Excellent and easy
22/04/23 by James Bailey
Good value and very quick delivery would use again definitely
22/04/23 by Neil
Parcel Monkeys response was quick but the courier used via Parcel Monkey(Courier) was less than helpful. One delivery attempt to a forwarding office, which was occupied at teh date and time of "delivery"then had to use another courier to collect the package from a drop shop as Courier would not re-deliver for 10 days. Will not use again. 2 stars left for response from Parcel Monkey alone.
22/04/23 by Jeff Gordon
Top company, no issues.
22/04/23 by Customer
Arranged for Monday driver to bring labels,went on Saturday without labels,then didn’t go Monday,finally went on Wednesday to collect,support staff don’t answer the actual questions that I raised,just give generic answers
21/04/23 by Alan Stadler
very useful service but seemingly restricted carrier options - carriage expensive when insurance added
21/04/23 by Mr David Gladman
Absolutely terrible service. Got charged over £100 for shipping a pair of boots, £60 initially and then an extra £40 later, after they said I had put the incorrect dimensions in which was nonsense. Since when did a show box measure over 1 metre!! Then they said I needed to provide photographic evidence of the packaging dimensions and weight which they knew I couldnt do as the parcel was the other side of the world at this point. Very poor service which has left me very much out of pocket.
21/04/23 by Kim Savage
Although it was next day, and I got thr to the drop off point in good time before 10:00, it still took 3 days to arrive
21/04/23 by Andrew Lenton
Great job. The parcel was picked up on time and arrived within 24 hours, as expected.
21/04/23 by George Prinos
Great service & understanding I would defo recommend you
21/04/23 by Karan Singh
Unable to pass vital information on the carriers to keep parcels from being returned to sender.
21/04/23 by Ray S
Pathetic service no customer preference 2 out of 4 parcels were lost and they said they cant help. All of my other parcels were delivered smoothly. Courier says that you should contact your sender which is parcel money on record so its. just useless. Will not recommend it ????. just buy the service from the shipping company itself instead of these third-party useless services.
21/04/23 by Moo Retail
Everything went smoothly & item arrived hassle free to ROI within 4 days.
21/04/23 by Customer
All worked well and arrived on time as stated
21/04/23 by Rick
Brilliant site, easy to use and book, and full of the necessary information for all postage.
20/04/23 by Customer
Parcel still not delivered??
20/04/23 by Customer
On ordering, the page offered £60 of free cover to the USA, but when my items were DAMAGED in transit, they refused liability.
20/04/23 by Dave
Shipped to Germany. Great price and fast delivery
20/04/23 by Mark Pattle
Excellent service
20/04/23 by Hoole
I spent about an hour today booking a parcel to be sent to New Zealand, via FedEx through Parcel Monkey, including filling out all the customs descriptions for codes required. I paid and received an order confirmation from Parcel Monkey telling me my shipping details would be sent within 30 minutes. When nothing had happened after an hour I contacted them via Live Chat and was told that courier service did not deliver to my destination. No further explanation was forthcoming. I asked for a refund and was told it would take 3-5 days. Absolutely terrible and untrustworthy service - do not use.
20/04/23 by JanieF
Not happy with the service and so expensive I’m really I don’t advise this delivery company
20/04/23 by Hichem
Parcel returned to me after 1 attempt to be delivered! No help from DPD helpdesk, no help from parcel monkey helpdesk. The lady I webchatted to couldnt have been less interested in helping me. Told me shed send me more info later that day and didnt. Parcel turned up the following morning, quite battered, despite being insured and handle with care written on the side. Would not recommend to anyone and never use again.
20/04/23 by Lynn
Easy to arrange and get quotes and book
20/04/23 by Jody Grief
So, I needed documents to arrive in as short as time as possible...and I wanted to save money ( who doesnt?). I found Parcel Monkey, got the price and expected delivery I wanted. And guess what? My documents arrived a day earlier than expected... how brilliant is that? Thank you to Parcel Monkey & DHL driver.
20/04/23 by NK
Very poor slowest delivery
20/04/23 by MR DHANAKOTI
very easy to choose the carrier and clear on costs. Delivered as stated on time.
20/04/23 by Mr Tony Snowden
I really like Marcel Monkey, my first port of call for parcels either Sending or Collecting. I cant think how I might improve it as it works perfectly for me.
20/04/23 by Premier Kitchens
Sent a letter from UK to Cyprus. Size and weight correct at time of booking. Paid £23.67 for the item to be sent, 2 pieces of paper in a A4 envelope. Item took to DPD drop off point. Letter still has not been delivered to addressee in Cyprus. This letter has been travelling for nearly 2 weeks. Parcel Monkey are charging me an additional £5.67 for additional charges. Not sure what for I have wrote to parcel monkey and no positive answers. Would not use again.
19/04/23 by Richard
I booked and paid for Global priority for a parcel to Norway have just realised the label was for Global economy which is taking forever. I’ve just checked my booking and it definitely states Global priority . Not happy . Regards Faye Lamb
19/04/23 by Adrian Lamb
Excellent service by Parcelforce . Thanks Chris
19/04/23 by Christopher Ritchie
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