We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
Very easy to use and cheap, all good, I have used them 15 times now
01/03/23 by Philip Heath
Excellent service .
01/03/23 by Joy
Easy system to use, competitive cost, arrived next day as required.
01/03/23 by Caroline thomson
Stay well clear. Extra extra charges taken out of my account, now i cant get hold of anyone and no one will call me back. Ill be going direct next time.
01/03/23 by Nick Younge
The parcel was collected very late in the day and wasnt delivered until 5 days later. I felt the process was too long.
01/03/23 by Anne Britton
Great service , the fragile cabinet arrived safe and sound
01/03/23 by Sean Beech
Great price, quick delivery
01/03/23 by customer
I went to 3 different Courier drop off points and 2 were had stopped the service but showed open on your site. The third one was only for Express parcels and the fourth one (not on the map) took it in.
01/03/23 by WTS Plumbing and Heating.
Package delivered as scheduled.
01/03/23 by customer
i dropped a parcel on the 24th and 7 days later i cannot get a definite answer if the parcel is lost or delayed, just kept in the dark and wondering what has happened
01/03/23 by emmanuel afambu
The delivery took place within expected time frame, but what was more impressive was that after “delivery” I realised that on the printed label I had given the wrong house number, and you were very quick to respond to my concern.
The problem was resolved by my daughter (recipient) visiting neighbour to retrieve parcel, however, I could see that had that not been the case you were ready to help.
01/03/23 by Mrs Mackay
Very clear to use, worked efficiently and convenient
01/03/23 by Customer
So easy to use to get the best rates and quick pickups
01/03/23 by Julie Gibbons
Very pleased. 4 days to US from UK.
01/03/23 by Customer
Always had good service from parcel monkey
01/03/23 by Ke
Parcel arrived in Australia only slightly delayed.The communication was good and I shall use parcel monkey again.
01/03/23 by Fizz 47
Highly recommend. Punctual and informed through every step of the delivery process .
01/03/23 by Paul young
Easy to use booking system, prompt collection and on time delivery.
28/02/23 by customer
i weighed and sized my parcel properly (as i have done many times before) but at the delivery end courier "claimed" it was 1kg overweight (im disputing) no pics or proof, now p/m want an extra 21 quid!!!! no chance...ill stick with parcelforce from now on
28/02/23 by mmmarkkk
Really impressed. Booked Monday with parcel monkey, DPD collected Tuesday and delivered Wednesday. What’s not to like!!
28/02/23 by Customer
Very fast delivery. Surprisingly fast I must say
28/02/23 by Anita Nwalo
Very fast delivery to US thank you.
28/02/23 by Mrs Andrea Bird
Delivered within the timescale and with comprehensive tracking.
28/02/23 by Beverley
Consistently excellent service - easy to use, reliable and very helpful with problems.
28/02/23 by Customer
So easy to do and was delivered on time
28/02/23 by Diane
Awful. I have used Parcel Monkey for my business. In the last 6 months I’ve just had issue after issue with them. Initially I took it to be my own fault. Even bought new weighing scales and checked and rechecked every parcel. They take additional funds, stating the parcel was a different size, therefore the ‘volumetric weight’ was different. They then added charges onto the parcels once the parcels are delivered (and opened!) My parcels are soft so can be ‘changed’ to whatever size they can squeeze it into. I haven’t got a chance when they state the length is suddenly shorter and the height higher! Which they then say equates to an additional £20 charge (after paying £40+ already). They blame Parcelforce but I don’t believe it is the case. Some sort of scam behaviour is going on. If you want to use ParcelMonkey you’ll need to photograph everything - weight, size but if they can change the ‘volumetric’ weight you can not prove anything. Not worth using them. They cheat and lie and give excuses that let them do whatever they like. Go straight to the shipper. In the long run it’ll save you money. And stress. Customer service is terrible.
28/02/23 by Georgina Clackworthy
Waste of money, would never use again!!!!
28/02/23 by Janet Anderson
Easy process from start to finish with a happy customer enjoying our product delivered on time.
28/02/23 by Leonard Carey
First time using parcel monkey and I was extremely pleased with the whole process. The web Site is easy to use and offers competitive rates for overseas shipping. I appreciated being able to track the package throughout its journey, including ‘now in customs’ now ‘released from customs’ kind of details.
Would defo use again.
28/02/23 by Creation girl
No issues. £27 Uk to USA in 3 days with parcel force .
28/02/23 by Customer
Easy transaction with no problems
28/02/23 by Jean Jones
Great service. Everything was delivered as planned.
Will definitely use again.
28/02/23 by Customer
I did not feel good about the awkwardness,of my experience in actually,posting a parcel. a complete waste of paper and instruction took ages to complete and cheapest safe route was well over double Price and still from Posting on 21/02/2023.to europe,until today
28/02/2023.
Though Parcel Monkey itself does really work for me the choices numerous, so I am very pleased them.
28/02/23 by David Acko
There is confusion about the customs declaration form needing to be visible on the parcel. By receiving this survey it suggests the parcel has been delivered. On checking the tracking information it shows parcel as being exported but there are 4 further stages to go before parcel is delivered . Therefore parcel is not fully tracked end to end as literature promises.
28/02/23 by Jan
Great service and choice, a little long winded with the form filling but package delivered safely.
28/02/23 by Green Weaver Bird
Great service and uneatable price sending a parcel to France.
28/02/23 by Diana
The worse company ever! Dont waste your money!!! My parcel was not collected, I rescheduled 3 times and still not collected! Emailed, nobody got back to me... live chatted, just got a fake apology and told to reschedule. I asked for a refund and was disconnected. Since then, the live chat is no longer available and I still have my parcels and No refund! DO NOT USE THIS COMPANY, THEY ARE A SCAM!
28/02/23 by Maddy Gee
Excellent thank you efficient and good value
27/02/23 by Sue Willcox
Easy system of sending any parcel straight from home. I would definitely use it again
27/02/23 by CMHR
Very poor customer service. They charged pending without evidence when we provide proof and photo evidence, weve got reply we wont refund you because its someones other mistake. Do not recommend!!!
27/02/23 by Customer
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