We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
Did exactly what I wanted them to do … perfect ????
13/04/23 by Dudley Redrup
Really easy to use
13/04/23 by Phil Cain
Very helpful
12/04/23 by Gurdeep singh
Easy website, parcels collected and delivered as promised
12/04/23 by Paul Wood
very easy to select from a great selection of different methods to post from basic to best .... also great value for money compared to going to your local P.O branch , great you can do this at your leisure from your own home when it is more convenient , very happy :)
12/04/23 by Mark Mills
Paid for international delivery, 1-3 days express. Advised parcel was being held due to restricted items (though when I completed all customs forms the perfumed body spray for my elderly mother was not listed as a restricted item!) I have requested ongoing updates and nearly 4 weeks later Im no further forward and cannot get any tangible resolution through PM. When I asked about their complaints policy this was ignored and I was advised updates would occur when available. £67 for a service that is not able to deliver. When I raised through the commissioned courier directly (Parcel Force) they advised that theyre also unable to support because I booked through PM...and to progress through PM directly. What an absolute joke. Strongly recommend you do not use this company.
12/04/23 by AJ
charged extra for 24 service and even more for rural then it wasnt even delivered and apparently they just charge a premium and deliver after 72 hours . no refund of difference .dont bother talking to customer services they arent helpful either
12/04/23 by kathryn fleming
Spot on as per usual
12/04/23 by Barrie Fowler
It has been 6 weeks now and my parcel stil has not been delivered.Parcel Monkey customer service is a joke you get passed from pillar to post and I am still fighting to have my parcel delivered .They even asked if I would come and pick it up myself I saod no I live 400 miles away and have paid for you to deliver this.Still awaiting a reply.Do Not use Parcel Monkey ever.
12/04/23 by Barbara Cocker
Today I was introduced to this organisation for the first time and I thought it was brilliant BUT after I had filled in all my details and all the parcel details a pop up informed me that my intended contents (dried Dog Food I had ordered in error) was excluded from carriage.EVEN BY THE COMPANY THAT DELIVERED IT TO ME IN THE FIRST PLACE. Furthermore, I cant phone them about this and have to create an account before I can even chat on line. I am old, and ill, and their list of excluded goods is a yard long, so wont even try them next time. Whats the point of letting me fill everything in and then giving me the list. And how come a company (DPD) can deliver something but not return it?!?!?!
12/04/23 by L K Abraham
everything was smooth and with no issues
12/04/23 by Voytec
ABSOLUTELY APPAULING! Parcel was booked through PM and UPS were providing the service. UPS advised parcel was lost and an investigation was opened. Since then UPS have concluded investigation and advised PM of the outcome. PM have ignored all messages and cannot be contacted by phone. Customer service is probably the worst I have seen and to add insult to injury they have taken further funds out of my account without prior consent. This company are nothing short of thieves and the matter certainly will not be ending here.
12/04/23 by Arron
we cannot put the adress because of limited spaces we must put the items one by one but it does not make sense, if i say books that should be enough.
12/04/23 by Meral Koldas
Easy to book. Collected on time. Good price.
12/04/23 by Steve
A very good service. But its not remembering my previous delivery address. Maybe Im missing something.
12/04/23 by Chiller Blinds
The service provided by Parcelmonkey has been consistently poor, despite me using their services several times. They have repeatedly failed to pick up my parcels as promised, and as a result, I have decided that this will be the final time I use their services. Parcelmonkey was reliable in the past, but over the last two years, there have been significant delays in parcel pick-ups.
11/04/23 by sarangan
Booked via your website all very good until I got to the store to print the label and they couldn’t print as it was the wrong sort scan for their machine
11/04/23 by Elaine De Paola
easy to place order , quick delivery , the only reason why i gave 4 stars was some of the boxes were a bit damaged
11/04/23 by Fiona McTavish
Excellent site saving me money on postage to Canada. Will use again
11/04/23 by Christine
The parcel was collected on time and was received on time.
11/04/23 by Adam Architecture
Very easy to navigate the system. Multiple options to select what suits best.
Had issues with delivery as took longer than promised but got there in the end.
11/04/23 by Customer
This Company is a Con. They do nothing. I booked for a collection and delivery through them only to be told by the courier I picked, Parcelforce, has no knowledge of this order. You cant speak to anyone and my frustration level is sky-high all thanks to Parcel Monkey UK. They dont deserve one star:( NEVER, EVER AGAIN
11/04/23 by dhx77
App easy to use, delivered as intended.
11/04/23 by Antony Chadburn
Great service
Many thanks
11/04/23 by Sonata
Have been great for years, no problems whatsoever. Undelivered parcel by Parcel Force. Asked to deliver to post office or leave a card for collection. Now have to pay £16.92 to have the parcel delivered. They for some reason use their address as a return address. Rip off for an initial £9 parcel, Never using again
11/04/23 by Marc Hughes
Easy to use website.
Simple to print labels, and plenty of places to drop off parcel.
Prices were very good. Would recommend.
11/04/23 by Paul Sharrard
Great, everything was seemingly good
11/04/23 by Panebi
Fantastic would happily use again
11/04/23 by PHIL SCRIVEN
Easy, guided steps to booking and compiling documents for overseas deliveries.
Tracking is dependant on carrier, but not complicated.
Prices are very competitive. Overall efficient, so recommended.
11/04/23 by PJR
Parcel monkey is the best every time what they tell you is exactly what they do. The speed at which they move from placing your order to collection is quick smooth and hassle free. They are the only one I use over the years. Love ❤ ❤ them.
11/04/23 by J Thompson
A*
Excellent experience from a first-time user - recommended by a friend to choose from various carriers for a collection from a remote address and delivery to my address.
I chose DPD, but I think the experience would be the same with all the carriers listed.
Will definitely use again!
10/04/23 by Jonathan Jackson
All good. parcel was collected by UPS arrived on time in good order
10/04/23 by CustomerRob
Very dissatisfied with the service. Parcel has still not been delivered and no updates on progress since 6th April. Expected delivery within 2 to 3 days with Evri.
10/04/23 by Norma Tindle
I use these to send packages all over the world. Its made so easy.
10/04/23 by drdassler
Easy to use with excellent low cost options.
10/04/23 by Mr & Mrs Culshaw
Driver was very polite & super helpful. Collection was on time and delivery on time.
10/04/23 by Customer
Easy to use, looked at the market for me, easy to print off labels and customs forms etc. Picked up parcel when said they would.
10/04/23 by Norman Black
Good value easy transaction total traceability
10/04/23 by Marcus
worst experience ever i booked twice my collection but no one came for collect dpd driver always in problem he just making excuses.
09/04/23 by Customer
A very easy to use website resulting in the best price and speed of service options.
Especially useful if you have a weirdly sized or shaped parcel as many companies wont carry such items. On Parcel Monkey you are only shown the carriers that WILL, so it saves wasting time at specific parcel companies just to be told your parcel is the wrong size!!
I will use Parcel Monkey EVERY time I send a parcel.
09/04/23 by Richard
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