We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,607 reviews.
Always a first class service from parcelmonkey++++++++++
09/05/23 by justin
More carefull collection, contact and delivery
09/05/23 by Customer Maria
Very easy to compare different courier pricings, and provided a very streamlined way to select the best courier/delivery service for my parcel.
I had a guitar to send that was sold on eBay, and I needed a courier that could handle bigger items.
Parcel Monkey was perfect for making this straightforward for me.
09/05/23 by Christopher Alan Brooks
Great Website. Easy to navigate, great value and a number of options of carriers
09/05/23 by Michelle Denney
Efficient service
09/05/23 by Mr Berman
A quick and easy to use online service, parcel took 5 days to reach the west coast of Canada, good tracking to follow online. Also quite a reasonable price, more expensive than sending by Royal Mail airmail but gets there within a week compared to around 3/4 weeks or sometimes longer going by air mail.
09/05/23 by IAN DUTHIE
Everythings was fine. Ive used parcel monkey many times before. I would use them again. The prices are not to bad and they deliver wishing the estimated time too.
09/05/23 by Simone
Was told delivery would take 5 - 7 days but, has been 11 days so far and still not arrived.
09/05/23 by Julian Williams
User friendly. Easy to navigate. Clear and concise. Would recommend.
08/05/23 by Kayleigh
Instructions for collection and delivery were followed precisely and Parcel Monkeys comparison site gives excellent information on the couriers prices. Highly recommended.
08/05/23 by John Prendiville
Parcelmonkey has always been and continues to provide prompt and efficient service. They are reliable and straightforward in their communications and delivery.
08/05/23 by Josephine Mcmanus
Great service all round. Quick and easy process. And delivered well within time. And they were helpful with customs declarations. What more could you ask for. Thank you
08/05/23 by Paul Scott
All went according to plan with my collection and delivery and at a competitive price.
08/05/23 by Paul Tarbrooke
Still waiting for the delivery - rubbish service
08/05/23 by Nicholas Page
Did what it said on the tin... hassle free, took slightly longer to arrive than anticipated but that was due to being stuck in customs for five days. Good tracking info kept me in the picture though. Highly recommended
08/05/23 by PETER
Well pleased excellent service
08/05/23 by Customer
My parcel hasnt been delivered, how do I find out what happened? No notifications.
08/05/23 by Richard Ward
Picked up and delivered On time with no issues.
08/05/23 by Suzy Rowe
They refused to take the parcel ! Didn’t tell me that it hadn’t gone , I’ve emailed asking for the 60 pounds back and heard nothing other than this ! Stay clear !! The place we took the parcel said they are having a nightmare with this courier and you struggle to get hold of them
08/05/23 by Clare
Great improvements
08/05/23 by THE GENESIS
Excellent Excellent Excellent Excellent Excellent Excellent
08/05/23 by Zunera Sheik
Parcel still not delivered after 7 days
07/05/23 by Lee Mclellan
Ive been using this company for many years great service no problems.
07/05/23 by Mr Polillo
My advice is dont book 24H Parcelforce Service. They dont collect your parcel on time.Parcel was delivered to late. Better to choose diferent courier. Very,Very disappointed. Customer.
07/05/23 by Wioletta Sulima
Clear instructions on weight and size of parcel, filled in with extra insurance for extra after the first £25 which is £5 more than Parcel force I think. Evri delivered within 3 days, but the parcel monkey chose that as the cheapest without me having to input details in all the other providers Web sites.
07/05/23 by Caroline&David Williams
Excellent collection and delivery 1000% use again
07/05/23 by Customer
Easy to use and reliable
07/05/23 by Customer
Good service
07/05/23 by JRaj Killi
Good prices, range of options, easy to use website
07/05/23 by customer
Easy to use and reliable
07/05/23 by Francesco
My parcel hasn’t arrived and I haven’t received any updates. Can someone please contact me?
07/05/23 by Kat Comer
Great service at a great price.. Recommended.
06/05/23 by JOSEPH WATT
used global service priority ( paid over £100 ) but somehow they dont know where my parcel is now . Tracking has not been updated since 2nd of May . Awful service. Will not recommend to anyone
06/05/23 by Justyna Maryniak
Excellent service. Would recommend
06/05/23 by Micky Blue
Delivery took 3 days from Devon to South of France
06/05/23 by Customer
One beautiful guitar and two flutes with 150 years difference in age and they were both carried and delivered with courtesy/care and professional efficiency.
A few more instruments to sell and Parcel Monkey will always be my choice to get these treasures to their new owners safe and sound!
06/05/23 by JOHN WOOD
Did what was expected - parcel arrived in a timely fashion.
06/05/23 by Bob hartfield
Really happy, a very convenient and easy to use service that worked perfectly when I sent many parcels.
06/05/23 by Sam Turner
Parcel monkey and parcel force worked well but the handover to a 3rd party courier in Scotland extended the delivery time by 24 hours. Given I was quoted and paid for 24 hour delivery I think this is unacceptable
05/05/23 by Customer
Picked up and delivered exactly as scheduled, plenty of tracking info too.
05/05/23 by andy
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