We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
First time using Parcel Monkey - was a good experience with good communication and easy to use website. Great value for money and saves time.
15/03/23 by Joan Callaghan
Consistently good service every time I have used your company to send pre-loved clothes to The Clothing Bank in England.
14/03/23 by Eve Garrick
Not yet delivered
14/03/23 by Poppy
Made it perfect!
Easy to do.
The customs declaration tool is fantastic
14/03/23 by Richard
Great service to Ireland ????????
14/03/23 by CustomerNickH
They charged me extra for pick up and i had already paid the fee . I put a complaint with you ,But so far there has been no response .
14/03/23 by Customer
Collected on time 11-15 Tuesday delivered next morning 8-45. 20kg 60cmx44x44
14/03/23 by Len and thanks for your order
Easy to use, tracking was especially helpful
14/03/23 by David Whalley
I needed to get a parcel from one place to another quickly.
14/03/23 by Laetitia Beatty
Easy, reasonably priced and reliable
14/03/23 by Elizabeth h
Good system couriers used sometimes less so
14/03/23 by Tony Edwards
Really easy service to use.
14/03/23 by Anne Quantock Steamers
Filled in form (auto fill) so return address house number & postcode present allowed to pay then told cant print label, contacted so called CS @ PM said there was a 1 put in the second line return address! What house number & postcode present but allowed to pay for product should not of allowed to proceed with payment if there was a so called fault..! (All you need is house number & postcode) - will use Parcelforce as never any issues with them.
14/03/23 by Hoppie
Yet again a parcel has gone to a depot for the customer to collect but with no notification that the customer has to collect and yet again I will have to pay to resend this. Can your company insist to the French courier company to leave a note for the customer to collect, so far none of my customers have turned out to be mind readers when a parcel isnt delivered and no note left! The reason Im giving 3 stars is in the UK PM are great, for France and Germany the courier drivers dont care.
14/03/23 by TRISTAN HOWARD
Unfortunately we did not have a printer to print the label. The courier took the info on her mobile and said she would print the label for us. Lovely lady, went above and beyond.
14/03/23 by Nicola
So far so good.
Great price and Ive been tracking parcel to its destination (Italy).
Seems to be making progress.
14/03/23 by Neil
I was having difficulty printing my label at home but the driver puta bar code on it and said he would get a label printed in the depot.Marvellous the package was delivered successfully,so thank you all very much .regards Brenda.
13/03/23 by Brenda Scott
I ordered FedEx to deliver my parcel tho parcel monkey tracking number pm11300559 when I put my email address in I made a mistake putting a extra L in gmail so I didnt receive any email from them so I had to cancel the order and reorder I asked for a refund and was told to login in to my account using the email address which doesnt exist. I sent a copy of the invoice from my normal parcel monkey account now they have not contacted me for 5 days now.
13/03/23 by Ian Faulkner
I sent a birthday present for my son to Taiwan on the 23rd February 23. So far its not been delivered and this company are absolutely useless and inept in the response given to my queries. I advise anyone using them to be very wary of this company.
13/03/23 by Kw
Delivered next day no problem
13/03/23 by Peter
Easy to use and different price and delivery options presented
13/03/23 by Alison
Straightforward process throughout, arranged to have item collected from seller and it was delivered to me within 2 days
13/03/23 by Javed Miah
All went well, but it took a long time on the computer, for people who dont use modern technology more than they have to.
13/03/23 by Valerie Elcock
I booked a parcel to collected by Evri from my work address and then delivered onwards. Noone came to collect on the following day as advised. I waited until late on the next day and still no collection so I contacted Parcel Monkey to advise and they basically said there was nothing they could do but rebook. No apology, no Ill speak to the courier etc to find out why. So I had no choice but to rebook. Very disappointed in Parcel Monkeys customer service. They just didnt seem to care. It finally got collected on the third day when it should have been delivered at its destination.
13/03/23 by Customer
Received my parcel back from USA completely damaged inside as well as the outside. Item was broken. Provided several pictures as proof and still they’ve decided not to compensate. I will never be using their services again. Disappointing!
13/03/23 by Nora
posted items to USA, gave me price of postage and also labels to print off for the courier [parcelforce] and the USA customs. Collected the next day and arrived in USA 3 days later. Easy transaction
13/03/23 by Chris Brown
First time customer, very good service and straightforward to use
13/03/23 by COMPO
easy to use, great prices
13/03/23 by Customer
Really simple and easy to use
13/03/23 by Mrs Leslie
I booked a parcel for next day delivery. it was not even picked up for 2 days
13/03/23 by Hamza Khalid
PARCEL NIGHTMARE! TOTALLY AVOID, eventhough parcelforce agreed to refund but these guys in the middle wouldnt!
13/03/23 by Kishore
In theory Parcel Monkey is a great tool, however the customer service and claims system is extremely slow and awkward. Had a parcel not delivered by Parcel Force and after a few weeks of poking parcel monkey for an explanation, their response was to tell me parcel force had destroyed it and they were sorry for any inconvenience caused despite paying extra for up to £200 of insurance value. Im now closer to sorting the full refund but you have to press and press to get any sort of claim sorted.
13/03/23 by James
Parcel Monkey should be renamed Parcel Fraudsters. We sent 3 items costing £1500 and when they arrived all items were severely damaged, contacted Parcel Monkey who gave us a Ticket number and said they would look into it. Short story we could not get hold of them as they have no phones and all communication was totally ignored, STEER CLEAR OF PARCEL MONKEY
13/03/23 by George Ogden
Smooth delivery, tracking system updated regularly and arrived on time as scheduled. Will definitely use again!
13/03/23 by carmen Graziano
Fast and reliable thank you
13/03/23 by Customer
parcel delivered as expected the booking system is better since updating
12/03/23 by pch classic and vintage parts
They are Querying a parcel size and already took money out of my account saying the measurements were incorrect . Have sent all info in challenging this , yet to hear back and get my refund
12/03/23 by Customer
THIS IS THE FIRST TIME I HAVE USED PARCEL MONKEY AND THE PROCESS WAS SO EASY AND SMOOTH FROM START TO FINISH.
HOPING THIS IS THE SAME NEXT TIME
12/03/23 by New user
My phone is broken… now I want money back!!!! Diocane
12/03/23 by Customer
Needs to improve customer service. Very disappointing
12/03/23 by SONRISA LEE
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