We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,607 reviews.
Fantastic would happily use again
11/04/23 by PHIL SCRIVEN
Easy, guided steps to booking and compiling documents for overseas deliveries.
Tracking is dependant on carrier, but not complicated.
Prices are very competitive. Overall efficient, so recommended.
11/04/23 by PJR
Parcel monkey is the best every time what they tell you is exactly what they do. The speed at which they move from placing your order to collection is quick smooth and hassle free. They are the only one I use over the years. Love ❤ ❤ them.
11/04/23 by J Thompson
A*
Excellent experience from a first-time user - recommended by a friend to choose from various carriers for a collection from a remote address and delivery to my address.
I chose DPD, but I think the experience would be the same with all the carriers listed.
Will definitely use again!
10/04/23 by Jonathan Jackson
All good. parcel was collected by UPS arrived on time in good order
10/04/23 by CustomerRob
Very dissatisfied with the service. Parcel has still not been delivered and no updates on progress since 6th April. Expected delivery within 2 to 3 days with Evri.
10/04/23 by Norma Tindle
I use these to send packages all over the world. Its made so easy.
10/04/23 by drdassler
Easy to use with excellent low cost options.
10/04/23 by Mr & Mrs Culshaw
Driver was very polite & super helpful. Collection was on time and delivery on time.
10/04/23 by Customer
Easy to use, looked at the market for me, easy to print off labels and customs forms etc. Picked up parcel when said they would.
10/04/23 by Norman Black
Good value easy transaction total traceability
10/04/23 by Marcus
worst experience ever i booked twice my collection but no one came for collect dpd driver always in problem he just making excuses.
09/04/23 by Customer
A very easy to use website resulting in the best price and speed of service options.
Especially useful if you have a weirdly sized or shaped parcel as many companies wont carry such items. On Parcel Monkey you are only shown the carriers that WILL, so it saves wasting time at specific parcel companies just to be told your parcel is the wrong size!!
I will use Parcel Monkey EVERY time I send a parcel.
09/04/23 by Richard
Excellent service, never had any issues on the many occasions I have used Parcel Monkey. Recommended without reservation.
09/04/23 by Mr Owen
It helped me find the cheapest service to deliver my parcel the next working day. It was straightforward to print off the label and take the parcel to a convenient nearby shop for collection. The parcel arrived next day as promised.
09/04/23 by Karen C
Found a great price again for sending my parcel. First time was sending to Australia. All good.
09/04/23 by Janet G, Hampshire
As I’ve not been made aware the package has been delivered it’s poor marketing to ask me my views
08/04/23 by Scot
Still waiting for dimensions of a parcel they claimed was measured incorrectly. Not even acknowledged in 10 days.
08/04/23 by Arthur
A really quick and easy website to use. Lots of options to choose from.
08/04/23 by David D
It hasnt arrived at destination yet so cannot rate
08/04/23 by Yvonne Skinner
Paid for a 24hr service not 48hours. Courier lied about attempted pick up and we have video evidence to prove it. No apology given nor part refund. I had one very unhappy customer who had to wait at home for two days for courier to collect
08/04/23 by Kirsti
The packaging was damaged en route and set aside by the courier. As such, it didnt arrive within the guaranteed period - it took 4 days rather than 2. The courier confirmed that I was entitled to a full refund of the shipping costs and insurance but Parcel Monkey refused saying that the parcel had to be delayed by a minimum of 5 days before any compensation was payable.
08/04/23 by Paul
Very good service picked up from the door to door service
08/04/23 by DAVID MCCABE
Great service
08/04/23 by mark
Rubbish, paid £55 for a parcel in the US, after delivery got a message that they will charge me £30 more as my parcel was 12kg rather than 6. My parcel was 5.5kg when i weight it wrote 6 to make sure i have no issues. It is impossible to be 12kg for the items i sent. Messaged parcel monkey 2 times about it no reply. Awful service.
08/04/23 by Cristian Ristea
Very straightforward. Parcel was collected and delivered in excellent time. In my opinion it is worth paying a little extra for parcel force as i have used them several times and have never been disappointed.
08/04/23 by Ian DOWSETT
Did not arrived on time. And had topay again to receive the package
08/04/23 by tatiana
I had a good experience
07/04/23 by Mandy Wilson
.i am an artist . I have been using them for years with no problem …sending my artwork to the usa. Dpd declared my artwork on the prohibited list …which it is NOT. My parcel was returned weeks later. Parcel monkey would not refund my money. They took my money and dint do the job I paid them to do. They are thieves in my opinion. I will not be using them again .
07/04/23 by martin cheek
Collection very smooth driver very polite and helpful really good service
07/04/23 by Ian Russell
Did what is asked with no issues
07/04/23 by kerrie
Cheap as chips fast as lightning delivery for a 22kg parcel, Couldnt fault Parcel Monkey
07/04/23 by ken
Good reliable supplier with great discounts
07/04/23 by Customer
Start of process very good, but delivery time is incorrect as going into Europe now takes up to 10days.
07/04/23 by Happy Sender - Leicester
Poor customer service. Faulty and misleading advertising! Parcel should be delivered in 3 days. Ive been told they will contact delivery company regarding location a week later they still didnt provide me with the correct location. Been told 2.7 terms and conditions I have to ensure that the parcel is being collected on time even though I dropped it off 2 days earlier before the scheduled collection! Avoid if you can. I definitely will!
07/04/23 by Ella
Excellent tracking and a reasonablly priced system. Delivered to local post office on Thursday and returned to Amazon on Monday.
07/04/23 by Peter Schlesinger
Always great to use and deal with. Friendly and helpful too.
07/04/23 by Tony Knights
No communcation about collection (when) Parcel not collected on Wed - tracking stated not collected then at 7am on Thurs suddenly states courier arrived Thurs. they did not, did not leave a card and parcelforce always do. Workmen outside saw no courier. Re-scheduled for Thurs - advised to leave note. Put note on door with explicit instructions to secure place and neighbour who could help. Also gave my mobile number - no collection. Parcel Moneky closed. Cant get anyone on the phone - just online message which is not realtime. Poor service. I paid £80 and in light of the way they conduct business who knows if I will get it back.
07/04/23 by gaismith
Easy to arrange international delivery. Reasonably priced. Delivered promptly and quicker than expected. Would happily use them again.
07/04/23 by Patricia Ireland
choice of postage options great service and delivered on time
06/04/23 by Samantha Lyall
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