We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
Need to improve access and speed to make contact with you to book a service.
27/02/23 by John cummins
Parcel picked up and delivered as required, when quoted. All good ????
27/02/23 by Mrs DUERDEN
Really easy to use with all quotes for different services displayed on dashboard. Booked and collected the next day, delivered the day after. 10/10
27/02/23 by Stu
Everything was great
27/02/23 by Beverley Laughlin
Easy to do.
Easy to understand
Quit on reply
27/02/23 by customer
KEEP AWAY IF YOU NEED DELIVERY YOUR PARCEL! I did send 3 large parcel from Scotland to Tenerife. 2 Parcel was returned from Madrid to Scotland (reason no tax declaration) No money been refunded for over 3 week of return parcel You can paid for the parcel if no tax declaration are done. So everything was done correctly. 1 parcel been missing, and no body even trying help you with localized parcel. The customer service are extremely unqualified, they no really know what they doing! Im extremely disappointed Its a true monkey business ???? Keep away! Is just discussing
27/02/23 by Michal
Good company, keep you updated all the way
27/02/23 by May Bardini
easy to use but international address not fully catered for which led to delivery issues, but these were resolved promptly.
27/02/23 by Margaret Whitmarsh
fast delivery
27/02/23 by Customer
Good service thanks
26/02/23 by STEPHEN HEATH
Parcel arrived in USA then it was deplorable and still not delivered
26/02/23 by Mrs Pamela Oliver
Parcelforce say they attended for original pick up date & that I was not in but they did not ring the doorbell and I was in. Had to ask for another pick up the following day. Supposed to be delivered in Australia within 8 days from pick up date and tracking info says still at local depot 5 days later. (It’s for my nieces birthday so needs to be there by 3rd March..). Parcel monkey has been great in the past so not sure what or if its gone wrong this time??
26/02/23 by Mrs Willatts
Courier did not collect next day as arranged. I had to drive to their depot some 10 miles away. They did same last time some months before. They did turn up to another courier the day after I had already sent myself it from the depot, 2 men, who were in own old white un marked van, & not in any type of uniform, they seemed un kempt, & not the type you would give valuables to. NOTE TO ME, DO NOT USE Courier. EVER
26/02/23 by customer
Smooth service. Helpful when needed.
26/02/23 by LYDIA MORRISON
Was delivered ahead of time from London to Lagos.
The receiver was called and tracking was very accurate
26/02/23 by Roda
Delivered as promised and on time.
26/02/23 by Mr Bob Lee - Thematix Stamps
Good prices and easy to do
26/02/23 by Bluesea
Driver came on a Sunday when collection was booked for Monday so had my daughter phone me in a panic thinking I forgot it. It was packed up but I didnt want my daughter handing it over when I was expecting it to be collected Monday. Driver then took a photo saying it wasnt ready? And said someone would collect on Monday
25/02/23 by michelle richmond
You quoted £43for the parcel, when I came to pay it had gone up to over £60 No explanation, nothing. You did not want to know. Try giving a legitimate reason next time, not conning me out of my money. Very bad
25/02/23 by Ron Davis
Easy to use. Good service.
25/02/23 by Karen Ferry
Easy site to use parcel delivered easily
25/02/23 by Catlady
I had never heard of parcel monkey before. But it was easy to use input in the weight and dimensions of the large parcel, then put in the postcodes. It gave me several quotes to choose from. I selected UPs as the courier printed the label booked a pick up day and that was it sorted.
25/02/23 by HB
Very straight forward and easy to use would definitely use again
25/02/23 by Janine Cartwright
Great service
25/02/23 by Al Mulano
Had to get an item to the USA quickly and Royal Mail were unable to send it due to hackers, Parcel Monkey arranged for the item to be picked up and delivered within the timescale
25/02/23 by Uniquewoman
Excellent detailed tracking information during transit as well as speedy delivery
25/02/23 by Catherine
I had paid extra to cover the goods but was denied that it doesn’t cover as the item was assembled. I would not recommend this company to anyone to use
25/02/23 by Shaida Ahmdd
Item delivered safely and promptly
25/02/23 by Customer
Thank you for an easy transaction. Super fast delivery to Jersey, Channel Islands.
Will def use their service again.
25/02/23 by radu-zsolt
Took 5 days to arrive, not bad due to customs, theyve did it in 4. 3rd time I used them this year, all good. Theyre also cheaper than other comparison sites. Use Parcelforce, cheaper and more reliable than DCP
25/02/23 by Chris Stephens
Two days running no collection with Courier, they are trying for a third day. Happened last month with another collection they booked. Easier to book easier with courier directly.
25/02/23 by Steve Atkinson
I love the way I can keep all my packages in one place and maintain the address book which saves me time
Recommended
25/02/23 by Natasha
The parcel for collection and delivery contained a 55 inch television in a purpose built, double walled, well packed box for a 55 inch television. The courier was Parcelforce. The television was delivered to the delivery address upside down in packaging box which readily identified the top from the bottom of the product, as packaged. Parcelforce are not legally accountable for the smashed and bent over screen as the arrangement was made through Parcel Monkey. In turn, Parcel Monkey have failed to respond to my complaint and report of the matter. The consumer must ask that if the delivery of of parcel, heavily marked with “Fragile” tape is delivered in the fashion witnessed, just how was the parcel of this 55 inch television handled when unsupervised by the consumer. Don’t use Parcel Monkey. Some may suspect that they act to give impunity from responsibility from any courier the consumer decides to use via Parcel Monkey, who in turn, don’t respond to complaints.
25/02/23 by Vincent Campbell
Easy to use, quick too.
24/02/23 by Customer
Damaged items… working through the insurance process ????
24/02/23 by Customer
Great job re-scheduling a pick up when there was confusion on the collection the first time around. Highly recommend!
24/02/23 by Brent G
Good price and excellent communication.
24/02/23 by B.P.Smith
No Issues Picked up when they said and Dropped off in plenty of time
24/02/23 by Customer
Its been a week and the parcel still hasnt been collected.
24/02/23 by Thierry Béchard
Parcel Monkey are a shambles. Tried to send a parcel to Turkey, they attempted delivery, recipient not there, parcel was sent to their nearest depot but made no communication with recipient. By the time PM had contacted me re failed delivery the time had run out and it was returning back to England ???????????? Rubbish service don’t waste your money like I did
24/02/23 by Sharon Clarke
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