We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,607 reviews.
Easy steps to understand, giving lots of options to get my parcel where it was meant to go.
Definitely use again.
14/04/23 by Mrs Donna McMullan
I sent a HiFi off to be repaired and got there in under a week and for 7-8gbp. It was a part exchange and the company used another service costing 60gbp which took longer and with less are than the service used with parcel monkey. The insurance is Wierd as it covers nothing except clothes or things that cannot be broken so use a 3rd party.
14/04/23 by Compute Forensics
Awesome service many thanks
14/04/23 by Mr Mohamed Sahel
I got the confirmation email on the 7th saying “Within 30 minutes youll receive an email with instructions explaining how to print any label(s) and any documentation you need to to send your parcel(s).” Tried to speak to someone online as I didn’t receive any email. But there wasn’t any service available instead I had to send another email which then said I’d get a reply in 3hours. I got an email bk on the Monday the 10th. By this time it was too late and I had to send the parcel with a different service. So it’s now wasted my money. Terrible service and zero customer service available when I needed it.
14/04/23 by Jazzy
there is no customer service at all any more. If something goes wrong, too bad. They dont care and wont reply to you.
14/04/23 by William Taylor
When I arranged the delivery to my client, it was for next day delivery, which you charged me enough for my client stayed in all day and it didn’t turn up until 10.30 this morning. Not impressed.
13/04/23 by Valerie
Easy to use website setting out information clearly for the user. Great service.
13/04/23 by Customer
No fuss and delivered on time.
13/04/23 by J HENNEY
Easy to use, parcels arrived promptly and in good condition.
13/04/23 by Mrs Ann Connock
It arrived in good condition on Tuesday, it made it to Switzerland but THEY didnt deliver in time for Easter. Thank you we will use you again.
13/04/23 by Cherrie Dawson
Charging £64.20 against a £11 delivery as oversize/weight apparently. The parcel was packed and weighed in a bonded facility with a measure of overstatement off size and weight in favour of the parcel monkey. Yet they try this on. Avoid at all costs. More criminals than business people.
13/04/23 by David Wetton
Im only giving them one star because it wont let me give none. I gave a 5cm over measurement on all parcel dimensions and a 2kg over weight measure too. Them these people email me to announce that my parcel was supposedly over dimensions and I would receive a £69 over charge on a £10 delivery. This matter is now in legal hands. Avoid like the plague, complete thrives.
13/04/23 by David Wetton
Paid for 24hr delivery - package finally delivered nearly 2 weeks later - customer services were no help at all - all they said each time I contacted them was to be patient and wait til 6 oclock to see if package was delivered each day When package was finally delivered asked for a refund on shipping cost due to really bad service and eas dimple told I eouldnt be getting one - I sent a reply to this message but still havnt received a reply!!!!
13/04/23 by CustomerRobert Hull
Did exactly what I wanted them to do … perfect ????
13/04/23 by Dudley Redrup
Really easy to use
13/04/23 by Phil Cain
Very helpful
12/04/23 by Gurdeep singh
Easy website, parcels collected and delivered as promised
12/04/23 by Paul Wood
very easy to select from a great selection of different methods to post from basic to best .... also great value for money compared to going to your local P.O branch , great you can do this at your leisure from your own home when it is more convenient , very happy :)
12/04/23 by Mark Mills
Paid for international delivery, 1-3 days express. Advised parcel was being held due to restricted items (though when I completed all customs forms the perfumed body spray for my elderly mother was not listed as a restricted item!) I have requested ongoing updates and nearly 4 weeks later Im no further forward and cannot get any tangible resolution through PM. When I asked about their complaints policy this was ignored and I was advised updates would occur when available. £67 for a service that is not able to deliver. When I raised through the commissioned courier directly (Parcel Force) they advised that theyre also unable to support because I booked through PM...and to progress through PM directly. What an absolute joke. Strongly recommend you do not use this company.
12/04/23 by AJ
charged extra for 24 service and even more for rural then it wasnt even delivered and apparently they just charge a premium and deliver after 72 hours . no refund of difference .dont bother talking to customer services they arent helpful either
12/04/23 by kathryn fleming
Spot on as per usual
12/04/23 by Barrie Fowler
It has been 6 weeks now and my parcel stil has not been delivered.Parcel Monkey customer service is a joke you get passed from pillar to post and I am still fighting to have my parcel delivered .They even asked if I would come and pick it up myself I saod no I live 400 miles away and have paid for you to deliver this.Still awaiting a reply.Do Not use Parcel Monkey ever.
12/04/23 by Barbara Cocker
Today I was introduced to this organisation for the first time and I thought it was brilliant BUT after I had filled in all my details and all the parcel details a pop up informed me that my intended contents (dried Dog Food I had ordered in error) was excluded from carriage.EVEN BY THE COMPANY THAT DELIVERED IT TO ME IN THE FIRST PLACE. Furthermore, I cant phone them about this and have to create an account before I can even chat on line. I am old, and ill, and their list of excluded goods is a yard long, so wont even try them next time. Whats the point of letting me fill everything in and then giving me the list. And how come a company (DPD) can deliver something but not return it?!?!?!
12/04/23 by L K Abraham
everything was smooth and with no issues
12/04/23 by Voytec
ABSOLUTELY APPAULING! Parcel was booked through PM and UPS were providing the service. UPS advised parcel was lost and an investigation was opened. Since then UPS have concluded investigation and advised PM of the outcome. PM have ignored all messages and cannot be contacted by phone. Customer service is probably the worst I have seen and to add insult to injury they have taken further funds out of my account without prior consent. This company are nothing short of thieves and the matter certainly will not be ending here.
12/04/23 by Arron
we cannot put the adress because of limited spaces we must put the items one by one but it does not make sense, if i say books that should be enough.
12/04/23 by Meral Koldas
Easy to book. Collected on time. Good price.
12/04/23 by Steve
A very good service. But its not remembering my previous delivery address. Maybe Im missing something.
12/04/23 by Chiller Blinds
The service provided by Parcelmonkey has been consistently poor, despite me using their services several times. They have repeatedly failed to pick up my parcels as promised, and as a result, I have decided that this will be the final time I use their services. Parcelmonkey was reliable in the past, but over the last two years, there have been significant delays in parcel pick-ups.
11/04/23 by sarangan
Booked via your website all very good until I got to the store to print the label and they couldn’t print as it was the wrong sort scan for their machine
11/04/23 by Elaine De Paola
easy to place order , quick delivery , the only reason why i gave 4 stars was some of the boxes were a bit damaged
11/04/23 by Fiona McTavish
Excellent site saving me money on postage to Canada. Will use again
11/04/23 by Christine
The parcel was collected on time and was received on time.
11/04/23 by Adam Architecture
Very easy to navigate the system. Multiple options to select what suits best.
Had issues with delivery as took longer than promised but got there in the end.
11/04/23 by Customer
This Company is a Con. They do nothing. I booked for a collection and delivery through them only to be told by the courier I picked, Parcelforce, has no knowledge of this order. You cant speak to anyone and my frustration level is sky-high all thanks to Parcel Monkey UK. They dont deserve one star:( NEVER, EVER AGAIN
11/04/23 by dhx77
App easy to use, delivered as intended.
11/04/23 by Antony Chadburn
Great service
Many thanks
11/04/23 by Sonata
Have been great for years, no problems whatsoever. Undelivered parcel by Parcel Force. Asked to deliver to post office or leave a card for collection. Now have to pay £16.92 to have the parcel delivered. They for some reason use their address as a return address. Rip off for an initial £9 parcel, Never using again
11/04/23 by Marc Hughes
Easy to use website.
Simple to print labels, and plenty of places to drop off parcel.
Prices were very good. Would recommend.
11/04/23 by Paul Sharrard
Great, everything was seemingly good
11/04/23 by Panebi
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