We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
Easy to do picked up from home tracking updates all the way brilliant service
23/03/23 by Jules
Perfect... easy. Fast. great price.
Would use again.
23/03/23 by Warren
Parcel Monkey was efficient and concise. My parcel arrived in good time and the tracking was very clear.
Helpful staff. All in all a very good service
23/03/23 by Ivor Sexton
Very easy to understand process, choose drop off/pick up thats easy for the customer. Reasonably priced against others.App easy to use so you can follow your parcel.
23/03/23 by Gillian
Been charged for excessive weight.I can prove the weight I stated was correct if they let me. But they are ignoring my request.
22/03/23 by Brian
Managed to get a heavy parcel from Skye to Preston quickly and cheaply, Highly recommend
22/03/23 by ross
All good thanks
22/03/23 by Ray S
Price saving was excellent. The parcel went Parcelforce to Canada and I saved about a third compared to walking into the Post Office
22/03/23 by David McMurdo
No problems start to finish ????
22/03/23 by Mr John Dent
Excellent service
22/03/23 by Mr Berman
At first I thought this company was really good, easy to use etc but be warned if anything goes wrong there is no telephone number to contact them and their live chat wasnt answered after 18 hrs. They have taken money from my account without my knowledge or permission - not impressed. Wont be using them again
22/03/23 by Mrs Carter
Great Service!
Easy to use site and good to get different prices for parcels,
22/03/23 by Steph
The parcel was successfully delivered which is all I aske really - though it took longer than estimated.
22/03/23 by Fiona Taylor
Great service from collection to drop off
22/03/23 by Karen Riches
Generally when things get delivered all is well, most parcels to arrive safe and I buy insurance each time correctly for the odd time things go wrong. However, how a company responds when an item arrives broken and the correct insurance was purchased and one has to be patient for almost three and a half months I dont believe that to be more than a one star rating. Sure they can say they are waiting to hear from the courier and thanks me for my patience, but at what point are they not embarrassed and just settle the insurance claim?
22/03/23 by Sarah Lock
Never used them before the process was easy
22/03/23 by PH
The absolute worst company I have ever dealt with. Parcel not delivered, no refund (nearly £200) and the worst communication. Youre only able to type communication and then wait for them to ignore you. I am at my wits end after trying to resolve this issue for two months now
22/03/23 by G Cook
As always great service
22/03/23 by john barrowcliffe
As with previous U.K. to USA deliveries it was quick - 8 days, but not as quick as the 3-4 days quoted. However, the Parcel Monkey tracking service lets the whole experience down. Whether using Parcel Force or DPD their tracking system is awful. For the entire 8 days it was posting ‘no tracking information available at this time’. Get your tracking right & it would be 5*
22/03/23 by Mahoney
Every step from booking to delivery was smooth and on time.
22/03/23 by Zameer Awan
Evri failed to collect on Friday. I ended up taking parcel to drop off point on Monday ......NOT the service I paid for, very poor, wont use them again
22/03/23 by Alan Macdougall
Easy to use website and as usual a very efficient pick up.
22/03/23 by customer
Quick drop off and fast delivery
22/03/23 by Andrew Bandosz
I dont know were my parcel is
22/03/23 by Ranghzaib
Excellent, clear, efficient website. Good emails with corresponding links.
22/03/23 by David
Easy to drop off and delivered as promised withing 48 hours.
21/03/23 by Anthony
Simple process on the website and reasonably priced.
21/03/23 by Ken Clarke
Parcel delivered on time and with no damage.
Its a shame some of the restrictions are so strict. I was sending van windows which are very strong and unlikely to break. However I was unable to insure them due to restrictions.
21/03/23 by Tim Reed
Fantastic service, very quick
21/03/23 by Anna Matthews-Mcbain
The website was clear and easy to understand. Gave clear instructions and everything happened as it should.
21/03/23 by MR & MRS Ronald & Jill EASTON
Great delivery service - takes longer than it used to pre-brexit but still good
21/03/23 by Alison Lovell
Beware, If you add a card to parcel monkey, it is not possible to remove it and good luck getting help. ive been trying to removae a card since January, and 2 months later it has been charged a total of £182. Customer service is ineffective saying management will be told , but theres no action. What a shambolic outfit
21/03/23 by Rory Edwards
Awful prob the worst customer experience I’ve ever experienced
21/03/23 by sam m
Easy to deal with, good discounts given. there was a problem with the delivery (not parcelmonkey fault) but they sorted it quickly and refunded all my costs.
21/03/23 by Les Towler
Parcel still has not arrived as it has went to the wrong depot
21/03/23 by Marie Moffitt
I will definitely use Parcel monkey again, sent a heavy parcel on 48hr and it arrived in less than 24hr the form was easy to use, and authorisation came through quickly.
21/03/23 by Michael Cook
Good service 5star
21/03/23 by John cummins
On time and safe delivery.
21/03/23 by NAVEED KHAN
Very easy to use and great prices
21/03/23 by Chris Powell
So easy to book my parcel collection, very impressed, thank you Parcel Monkey.
21/03/23 by customer
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