We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,606 reviews.
AS BAD AS POSSIBLE! Item NEVER collected! Reported as ITEM NOT AVAILABLE FOR COLLECTION". Customer had to deliver the parcel to tho local post office in person.
27/04/23 by Mr Frank Kitching
Easy to use, good value for money.
26/04/23 by Muhammet Güler
Smooth process
26/04/23 by Stacey Carr
All good, collected on time.
26/04/23 by Mark
Brilliant, so easy to use and such an efficient service thank-you SO much.
26/04/23 by KC
still waiting for the item to be delivered
26/04/23 by Customer
You still have several shops on the map saying they take FedEx but they dont. Ive told you about this before and you still havent changed it. Ive had several wasting journies and wasted parking charges recently!!!
26/04/23 by Richard B
Quick and easy to get the right cost for my parcel and collected without any fuss .great service.
26/04/23 by rob willis
Very easy to use. Package delivered on time with good tracking available.
26/04/23 by Mr David Wood
Would have been 0 stars if allowed. Please dont use this company, its the only way to stop them. Parcel missing for over 2 weeks. Worst customer service I have ever encountered. Lies all the time about delivery. At one point they even marked the Parcel as given back to me. Luckily I have cameras so could prove otherwise. Parcel is covered by insurance but they are refusing to let me submit or give me a claim form. So now £350 down and they seem to think this is OK.
26/04/23 by Sharon Collins
Good price and easy to buy online
25/04/23 by AMV
Parcelforce will refund if they dont deliver on time....parcelmonkey KEEP this refund even though it should be refunded to you. Go direct with the courier as ParcelMonkey add NOTHING to the service/transaction.
25/04/23 by Customer
The parcel delivery has problem , but no one call the recipient
25/04/23 by Customer
Excellent service fast and efficient
25/04/23 by Helen Fulton
delivery on time
25/04/23 by MR G
The business informed me that I didnt have to print anything to ship the parcel, but when I went to drop it off the company wouldnt take it without a printed label and parcel monkey didnt provide the QR code needed to print the label in store
25/04/23 by Dominic
Professional and efficient as always.
25/04/23 by Julie-Anne Cooke
you stole £11.64 from me
25/04/23 by Timothy Smith
Excellent service
25/04/23 by Mr Berman
Very good service
25/04/23 by Dale Haines
My antique ornate mirror has arrives safes ans in good conditions
25/04/23 by MARIE NKONGO
Super useful and easy to use
24/04/23 by aaron peters
Everything went off without a hitch.
24/04/23 by Mr Frazer
This should show how much u need to pay for customs charges , but it don’t , I won’t recommend
24/04/23 by Ouchefoune Nadjib
Very efficient and inexpensive.
24/04/23 by Paul
Easy to use website and to get a cost for my parcel. Printed the label after I paid online for the service I required. Dropped the parcel at the post office. Jobs a goodun. Have done both international and domestic parcels with Parcel Monkey. I would use them again.
24/04/23 by Debra Parker
I have used Parcel Monkey a few times and cant fault their service, however, on this occasion I paid for a 3 day delivery to France from the UK, and it took 7 days to arrive, I could have paid for a cheaper option. Also, research customs duty, even if you send a gift, they will charge you 20% of the value of the parcel no matter what it is or who its from. Not Parcels Monkey fault, but I can no longer send gifts to relatives in France due to these extortionate extra costs due to Brexit. So Parcel Monkey will inevitably lose out.
24/04/23 by M Penfold
Easy to use site and a slick service
24/04/23 by James
Always use parcelforce service and its always good. Extra insurance has got too expensive though.
24/04/23 by Jonathan Deeley
Parcel arrived on time with no problems.
24/04/23 by Tony
Web site went into error after booking a parcel in and money was taken. Went round in circles trying to contact them. then web chat person could only offer cancelling the booking and the refund being processed in 3 to 5 days. Pointless exercise using them.
24/04/23 by Customer
On time and great price
24/04/23 by Customer
System worked!
24/04/23 by Barbara Wicking
All good 5 stars
24/04/23 by customer
Terrible, don’t use. Charged me extra £64 on top of delivery as disputed measurements which were not incorrect. Asking me to resend proof when I obviously no longer have the parcel to do this.
24/04/23 by Sarah Joyce
Fast delivery. No issues.
24/04/23 by Sylwia Karolina Gestwa
You dont give a tracking reference for me to track the parcel which is ridiculous. Tried going into my account and cant get into it despite me using correct email and password....very frustrating!
24/04/23 by Kay Burris
Parcel collected on time. Parcel delivered on time. A great service. Thank you. ????
24/04/23 by Wifelet
The staff is helpful and responsive to my questions. I am also satisfied with their service providers.
24/04/23 by Phyllis Chau
On time, no problems, will use again.
23/04/23 by Ian
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