We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
On time, good as was a heavy parcel
01/04/23 by Jonathan Stobbs
Delivery very quick and everything was so simple
01/04/23 by GILL
Easy to use for sending a parcel, lots of delivery options, just get the dimensions right and they find the best couriers for you!
01/04/23 by Robert Salter
10 days after picking up package, I receive an email saying the size of the parcel i gave was wrong and that an additional charge had been made. Checked bank account and right enough money had been taken from my account without any prior warning. Absolute disgrace.
01/04/23 by Mr Shane Hawkins
Charged for incorrect weight and size twice so far and when asked for dimensions and weight they claim they cant tell you. Rediculous. AVOID
01/04/23 by Arthur
Website so easy to use printed off delivery label and customs form attached to parcel. Took to local post office was told just missed Thursday collection was collected on Friday delivered safely Easter confectionery intact at 12.30 pm on Wednesday.
01/04/23 by Brian
Easy to use service and worked out cheaper than sending the parcel directly from the same shipping provider. Parcel was collected the next day. Bargain very happy.
01/04/23 by Shakila patwari
Didn’t turn up Didn’t give us a time Tried to contact them absolutely nothing and paid £17.50
01/04/23 by Benn Fogg
Brilliant service will use again
01/04/23 by Watsonautos1
The worst company to use. No contact phone number. The barcodes given do not work with collection points. And I drive around for 3 hours to do this. DO NOT USE!
31/03/23 by George
Great comparison site. Nearly always has the best prices. Decided to use Parcelforce this time to USA. Arrived right in schedule
31/03/23 by Paul
Purchased postage - FedEx, print at home label, then post from a store using this service. I went to the store and they then said they were not a FedEx drop off point. Ive not used the postage, waste of money.
31/03/23 by RASHA AL SARRAJ
They have no phone number to contact them. I have 2 damaged parcels that they say are prohibitted goods, my last 12+ parcels have had the same insurance. I looked at their prohibitted goods list. Its so extensive that I struggled to work out what is covered. I have now pointed out that the description of the goods as stated on the parcel was covered, shame they didnt see that. Not at all impressed, wont be using again, will just go direct to Parcelforce
31/03/23 by Philip Heath
delivered on time
31/03/23 by MR G
Parcel arrived on time to USA . Instructions were clear on how to print off postage labels . This was my first time using parcel monkey and I would be happy to use them again.
31/03/23 by Mary Hughes
Very good service A++++
31/03/23 by Michelle Manley
Perfect service
31/03/23 by Dr Gregory Votolato
Great service
31/03/23 by Customer
Amazing experience, prompt pickup and polite customer service, must choose for pickup and delivery
31/03/23 by SUDHIR SHETTY
Great service, always use parcel monkey.
30/03/23 by michelle murray
Easy to use site. Really felt like I got a good deal after comparing prices with competitor couriers to compare the cost of sending my item.
30/03/23 by Dan Farrell
Everything ran smoothly and exactly to plan
30/03/23 by Geoff Long
Usual great service
30/03/23 by P Richardson
Brilliant service
30/03/23 by Thomas Trevatt
Very user friendly.
30/03/23 by Customer
I love Parcel Monkey! Nice simple, clear system. Put in basic details, brings up a huge range of quotes from lots of different couriers. Easy ro choose, tracking labels come through quickly and prices are very good! I use you rather than going to any of them individually. Better prices than via ebay, better prices than Packlink usually as well. I trust your service. Thanks :)
30/03/23 by Martha
Collected and delivered promptly, and could be tracked every step of the way.
30/03/23 by MRS CHRISTINE MALONEY
Absolutely brilliant service, fast and collected on the day stated.
30/03/23 by Customer
Delivery was excellent
29/03/23 by Customer leeanna asewdass
On time was very helpful
29/03/23 by Donna
Easy to go online and choose your preferred delivery option. Good price. Delivery works well and as promised.
29/03/23 by Anita
Good n efficient service.
29/03/23 by Customer YS
Please keep the portal easy to use.
29/03/23 by Steve
The service I booked was for drop off locally as I was going away and needed to drop it on the way. The drop off point offered was close by so perfect although he service was twice the price of collection. The drop off point could not take it as the system wouldnt allow. We dropped the parcel with a friend to delivery to the depot the next morning, a 50 mile round trip away. When they got there they were told that it could not be dropped off it had to be collected! The depot arranged for collection and it was race to be back in time to meet the van. Finally it was collected and the parcel arrived at the destination so they get 2 stars for the delivery. everything else a nightmare. First and last time I will use Parcel Monkey.
29/03/23 by Steve
The Driver was very polite, smart and welcoming. He came in the time exspected
29/03/23 by Dawn Sladin
Parcel collected and delivered on time just as promised.
29/03/23 by Jane Luckhurst
Fab website to use. So easy and quick. Will use again
29/03/23 by Deborah Harper
Perfect service
29/03/23 by Mrs. Susan Mcguinness
It was my first time to use the Parcel Monkey service to send parcel to China. I was surprised to find out it was quick, reliable; and the tracking was easy. Very good service. I will use it again, and will recommend it to my relatives and friends.
29/03/23 by Simon Man
The parcel have not been delivered, still waiting for the customer service to get back to me about that.
29/03/23 by ania ka
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