We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,607 reviews.
There were no issues from beginning to end.111
10/03/23 by Christine Notley
Didnt collect the parcels. Customer service is abysmal. Kassia was useless. Much better companies out there, AVOID !!!
10/03/23 by Ben popman
The Parcel Monkey interface was convenient and easy to use, but my parcel has still not been delivered despite the indicated window for delivery now having passed. I paid extra for this service to ensure that it would arrive on time, and that hasnt eventuated.
10/03/23 by Luke
The item was delivered as promised, which was a great comfort knowing that it was safely delivered.
10/03/23 by Ivan Dowman
Awful I placed an order to send a package from uk to Spain. The order didn’t seem to want to go through but eventually the support person managed to get it through. Printed off the labels, attached them and the commercial invoice. Went to drop off the item in 3 drop off points and all rejected it saying that the package doesn’t have digital clearance. Went back to support who said fed ex are new to us and the shop was confused (total nonsense). When I cancelled I had to message constantly to get someone to issue a refund. Horrible customer service, horrible to deal with. Have used this company 3 or 4 times perhaps, after this I won’t use again.
10/03/23 by customer
Very easy to use!
09/03/23 by Simon
Quick simple and easy to use this service
09/03/23 by Customer
Drop off easy. Delivered when promised. What more do you want?
09/03/23 by Ian Bushell
The parcel arrived completely destroyed with the items hanging out. Any other questions.
09/03/23 by Customer
My parcel still hasn’t been delivered 10 days after I dropped it off. No tracking info is available after it was exported so there is no way of chasing it up. The parcel was needed urgently by my son in New Zealand
09/03/23 by Amanda Barker
Very fast and efficient service.
09/03/23 by customer
Always first choice when sending a parcel
09/03/23 by Anthony
Nothing has changed the parcel to be picked is still not picked
09/03/23 by Ms Gertrude Chiparamandu
I clearly said during the order process that I was shipping an iPad to the United States. They accepted my parcel and my money. Within a day, they write back stating they cannot ship the iPad because it contains a battery. They did not say that upfront when I placed the order while taking the money. They then had the gall to charge me to return the item to the shipping point and they also kept the original shipping fee. I paid more $100 for no service. They are crooks, just look elsewhere for your courier needs. They ought to be ashamed.
09/03/23 by RM
Easy to book & usually quite efficient. I deliberately choose the option that allows you to print the delivery label at drop-off store. Got to drop-off to find the printer not working and got sent away to get it printed elsewhere, then had to return to drop-off - delivery extended by a day & not helpful. Not impressed this time.
09/03/23 by Melanie
Straight-forward, easy to use and prompt delivery.
08/03/23 by Merryn Glover
Excellent service parcel arrived in Australia within a week
08/03/23 by Marion Green
5 packages all went missing (via dpd) parcel monkey have been useless in trying to get them back to me, they refuse to refund even my postage costs let alone the £1000 of product that has disappeared into the ether, its not worth the risk going through these cow boys for a couple of quid savings, go direct to the courier
08/03/23 by Customer
Positive experience within platform, found what I need in few minutes. Next day courier picked up parcel and in 4 days was in USA. Only what could be added is how to fill up customs papers kind of tutorial or anything as this making all process confused. A part of that all good would recommend.
08/03/23 by Pawel
After months of trying different parcel companies to family in France, tried Parcel Monkey for the first time. Could not be more pleased, sensible price, but more importantly prompt, safe delivery.
08/03/23 by Keith Egerton
DO NOT RECOMMEND! ???????? I am furious with Monkey Courier. I paid for road courier service, plus my item was protected. The item was scanned and collected with no problem! I received an email today; sorry, because its a battery (battery pack for a skateboard), it is on hold and cant be returned, either to be collected or disposed of. I fully understand batteries can’t be sent via airmail, so I tried this method; however, I was never advised I wouldnt be able to have my parcel sent back to me if it failed and was to be disposed of?! I paid for protection £225 then surely the company will compensate for my parcel that cannot be returned?!
08/03/23 by David Cheung
Fast efficient easy to use service
08/03/23 by Customer
can not print the label and the only contact for Parcel Money is by snail mail. Really 2023 not 1823
08/03/23 by Laura Land
I paid for next day parcel delivery with Fed Ex through parcel monkey. I was provided with a QR code and asked to take the parcel to a Fed Ex drop off point. No one accepts the QR codes, not even the main Fed Ex distribution centre! Terrible experience, no support, just a shrug of the shoulders and a wash of their hands from both companies. Avoid this company at all costs.
08/03/23 by Nigel
Love parcel monkey and use them every time.
08/03/23 by Helen
Really helped me to find the most efficient way to ship my guitar to a buyer in another continent. The best price and most suitable service was easy to find and organise. Also, the assistance given in terms of shipping paperwork (commercial invoice) was excellent.
08/03/23 by Stuey
GREAT ARRIVED
08/03/23 by japanesetimetraveller
AVOID IF YOU LIKE COMMUNICATION : If the delivery of your parcel runs smoothly, great. HOWEVER, if anything goes wrong and you need to reach customer services, this company is horrific. I made the mistake of entering my parcel size as cms not inches, a parcel which cost over £15.00 to send then became and £80.00 parcel - you cannot communicate with this company regarding the issue and they take the ridiculous added fees amount from your bank account without any comms or consent from yourself. I WILL NEVER, EVER USE THIS COMPANY AGAIN AND I WILL ENSURE I TELL AS MANY FAMILY MEMBERS TO AVOID AT ALL COSTS. You may think you are raking it in at the minute parcel monkey but your atrocious customer service will eventually catch up with you. Hang your heads in shame.
08/03/23 by teresa scott
All done according to plan- mimimal problems
08/03/23 by S Ellis
DO NOT USE!!! You have been warned The sink cabinet arrived damaged, had been dropped and the sink was smashed!!…
08/03/23 by Stuart
delivered on time
08/03/23 by MR G
Always so easy to use, and efficient service
08/03/23 by Codi International Ltd
Avoid at all cost. They dont give you enough information and then they dont deliver your parcel at the estimated date. Almost a month after. Then you get slapped with import duty. Plus customer service advisers are not helpful and rude.
08/03/23 by Bola Lawal
Easy to book and pick up was simple and updates for time slot pick up...Got to destination on time and no issue. Definitely use again.
08/03/23 by Mark Stanley
My parcel went to Turkey in 4 days! it was an excellent experience!
07/03/23 by Sema
If I could give minus stars I would. Dealing with this company is causing me so much grief and pain. I paid for a parcel to be delivered to the US (New York) after 5 days they delivered it to my address (the sender!) so I’ve paid for a parcel to go around London, clear customs in Hinckley and come back to me. Not only that, they having been “trying” to contact DPD for a month to apparently get feedback, so will not refund me until there is news. It’s an absolute shambles. If this organisation has no direct communication channels with its delivery companies then it should not be in business. I’m so fed up with constantly chasing for a response, broken promises of coming back to me. Do not use this company. At least I have the parcel and they didn’t lose that too!!!
07/03/23 by Mr Nick Marshall
All expectations met.
07/03/23 by Mark
Great service.
07/03/23 by Customer
Really good service, arrived before expected time.
07/03/23 by Customer
Worse company ever - can someone plz get in touch with me urgently-
07/03/23 by William Kerr
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