We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,607 reviews.
Excellent service
05/05/23 by Rocio Cragg
Parcel Monkey UK. Were efficient and effective in delivering the parcel overseas for a reasonable cost. A very easy process.
Good information by company, from postage to delivery.
05/05/23 by Mr RS
Very good service
05/05/23 by Lisa
Brilliant service, will use again
05/05/23 by FA-ST
Pallet collection booked for 05/05/23 which will not be collected until 09/05/23
05/05/23 by Customer
Parcel was labelled correctly, but, the delivery company delivered the parcel to the wrong address. ParcelMonkey are now refusing to issue a refund and wont assist in getting the parcel returned to me! Absolutely disgraceful service and the online staff are all base doffshore who have no clue what to do! An absolute shambles!
05/05/23 by Aqeel Ajazi
Used PM again and it was really good.
Thanks.
05/05/23 by S. Glasgow
They are correct and very nice people
05/05/23 by Customer
Perfect...... really easy and good price.
05/05/23 by Mr Christopher Mitchell
Great service
04/05/23 by Dave Roberts
Excellent service and even with the holiday the parcel arrived on time.
04/05/23 by Customer
Booked using the selection for ParcelForce who did not arrive on booked day, rebooked and so far no show again. Maybe not a reflection on Parcel Monkey but ParcelForce?
04/05/23 by Edward Conner Solicitors
easy to use service
add measurements and weight and get the cost straight away - booked and collected without any fuss evan for really long parcels. recommended.
04/05/23 by rob willis
Perfect service
04/05/23 by John Obrien
The parcel did not arrive, and the help line said they cannot help and advised to contact a foreign post office for help.
04/05/23 by Customer
Best price, quick efficient service speedy delivery at the push of a (few) buttons
04/05/23 by Customer
Super speedy delivery, on time. Id have given 5 stars for a collection time window ????
04/05/23 by Michelle Daniels
Great service
04/05/23 by Debbie Hirst
Great service so easy to do just a few clicks and drop your parcel off. Great for people like myself who don’t have the time to queue at the post office & sometimes a lot cheaper. Would highly recommend 5*
03/05/23 by Mr M Vance
Great service
03/05/23 by John
Small problem downloading and printing the label, but contacted the online team, and they resent the labels, and all worked out well.
The person I spoke to was very understanding and helpful.
03/05/23 by Paul Sharrard
QUICK COLLECTIONS
03/05/23 by GREENFLAVOUR
does wot it sez
on the tin
10/10
03/05/23 by Barry Fitzgerald
Easy to use website to find the right courier .I have used Parcel Force a lot and parcels have been collected door to door service. All good!
03/05/23 by Jane Russell
not an issue i just drop at the post office and as i work for parcel force i only use parcel force because i know everything gets treated well
03/05/23 by Customer
Great service. And fast delivery next afternoon
02/05/23 by JUDY WILSON
Parcel monkey charge us and additional £200 on a £130 delivery. Spoke to the bank and they said as you agreed to their terms and conditions they can add additional charges! Avoid at all costs.
02/05/23 by jamie nicholson
All went according to plan
02/05/23 by Paul
Excellent Service & hassle free
02/05/23 by NEWTON
does what it says on the tin no fuss
02/05/23 by Kerr Robertson
Parcel was picked up and delivered to address in Australia in a week cant fault pacel Monkey or parcel Force will definatly use again
02/05/23 by Ronald Cuthbert
Not that simple, but you get there in the end. Incredibly small field for the address. Have to really limit what one puts in.
02/05/23 by Katherine Clewes-Garner
UPS damaged my parcel sadly. Not great when it is a high value item wrapped safely and appropriately.
02/05/23 by Tobias D. Gorn
Everything was spot on. Used Fedex and their production of all labels at the drop off point was great...after I explained how and why he should scan the Fedex QR code. Probably worth making sure that Fedex drop off points are aware of this.
02/05/23 by Michael Jobson
Great service as usual Thanks
01/05/23 by Russell g
Ease of use. Straightforward and recommended.
01/05/23 by D Turner
I booked a delivery it stated shop would print,went to 3 different shops, all declined the request Paid for nothing
01/05/23 by Customer
Got to USA on time Great stuff thanks
01/05/23 by Mr P Balshaw
Parcel arrived right on time and delivery man was very polite. Thankyou D.Crawford
01/05/23 by Dora
Very easy to book and fortunately have a local drop off.
01/05/23 by Sara Pepper
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