We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
Easily booked. And dropped of at post office. Parcel delivery as expected
07/03/23 by Customer
Straightforward, easy to follow, and excellent speed of delivery.
06/03/23 by Mr M Smith
Faultless easy to deliver and at a good price
06/03/23 by Graham Davies
The information was good, it was easy to track and the delivery person very friendly and efficient.
06/03/23 by Simonn Kay
Gave me a faulty QR code
06/03/23 by Customer
We have used Parcel Monkey since about 2013 and up to recently found them to be good but sadly their customer service has become terrible. They do not understand or read the messages we leave and are costing us more in time resolving issues than any saving they made.
06/03/23 by Dave
Parcel collected by parcel force Scottish Borders and arrived in Melbourne 6 days later . Easy tracking all of its journey
06/03/23 by Susan
Always reliable, good price.
06/03/23 by Alan H
Everything happened as it was promised, & communications were excellent!
Thanks
06/03/23 by CustomerPeter Bassano
Hi I was told that the parcel will arrive 4 to 5 days .delivery. And still not received the parcel which in turn it urgently. Because I got Bedding in the parcel. And kettle which I need .and I had to buy items listed above. As for going back to a empty house .which I again the house is very cold .and also got a hot water bottle in the parcel. Please can you delivery ASAP thanks
06/03/23 by Mr LajosMichael Polya
Easy to use web site. Takes stress out of sending parcels
06/03/23 by Alan Gibson
I found using Parcel Monkey very easy indeed. I took the parcel to my local collection store and received an email conformation as proof of sending. The recipient received the package a day or so earlier than the tracking system said. Brilliant
06/03/23 by Monica Ward
Really great service. Quick, reliable, good variety of shipping options, great prices.
Russ
Chaos Lighting
06/03/23 by Russell Merriman
Helped find a method of getting a parcel to China when it was difficult.
06/03/23 by Customer
Efficient service
06/03/23 by Mr Berman
Good comparisons enabling good choice for economic and wuick delivery
06/03/23 by Patrick C
Although there are cheaper services, their service has been reliable and hassle free
06/03/23 by jon b
Parcel got lost Amazon couldn’t find Contacted PM No response
06/03/23 by Denise
Tracking my item so I knew where it was during delivery . Fast delivery just 3 days
06/03/23 by PHILIP BUSBY
I used parcel force through parcel monkey multiple time , in the last two time they have deducted 64.5 £ extra each time they said weight or size might not he accurate despite i ak 100% sure of size and weigh and parcel monkey customer service they dont do anything unfortunately this will be the last time and i do not recommend.
06/03/23 by Customer
job done simple as that hats off
06/03/23 by Customer
Great for finding Courier to deliver awkward package. Service was excellent too
05/03/23 by Peter Speakman
Quick and easy - plus cheaper than the opposition.
05/03/23 by Alison Watson
Excellent service. Drop off at Parcel Shop easy and delivery 2 days later.
05/03/23 by Customer
It was very easy I was given a list picked the one I wanted they came to me and 4 days later it arrived at its destination aboard without a hitch. I also was able to track every part of its journey
05/03/23 by Customer
You placed an extra charge on top That was not acceptable..my W..H..D..were correct and my weight I added on top of what is was I then go and see that this is more common practice from you..so no will not be using you again This practice stinks..really angry about this
05/03/23 by Paul
It is difficult for me to review my experience as after 3 weeks my parcel hasnt arrived yet
05/03/23 by Richard Ball
Parcel returned to me with a note that a card had been left with the recipient who was not in. Recipient has no card and no idea when they called. Now I have to find a new courier to return a parcel that should have been very straight forward!
05/03/23 by Barbara
Nice service, super smooth
05/03/23 by Martin Thoroughgood
The app is very easy to use that others
05/03/23 by Allan
Our parcel was sent at the on the 6th of February, and it has still not been delivered, and it is March! I will never use this service ever again! It is one of those instances where what looks cheap, it does become expensive and not worth it. Totally regret it!
05/03/23 by Carolina
Lots of options with great prices.
05/03/23 by Stewart Dowd
Customer service is non existent, when there is an issue they only respond with scripted automated responses and nothing relevant to the issue, in a time critical industry their responses and help could not be any slower and on every occasion I end up resolving the issue myself by communicating with the courier direct which is something they refuse to do, shocking
05/03/23 by Craig Manship
It looked great in the beginning while booking and the other procedures. But when my parcel was halfway through, i receive an email saying that the original weight of the parcel is way too much than what i had booked for, and that i had to pay additional £40 for the same. This was really annoying as we had triple checked the weight and the dimensions. We saw more forums online and this has been the same case with so many other people. Very disappointing. I keep sending parcels frequently to India from the UK, but this is the first and last time that I have chosen parcel monkey.
05/03/23 by Chandni Vedant
First time using a carrier. Very easy process.
05/03/23 by Mrs Margaret Lightbody
I paid £22 for three day delivery and well over 10 days later the item has not been delivered - absolutely appalling service
05/03/23 by Rachel Biggs
Fast and efficient
05/03/23 by David Robinson
Have used this company multiple times, dont remember having anything arrive on the date they promised when booking.
04/03/23 by Customer
Good service
04/03/23 by sohel oomerjee
Okay but customs/import extort costs guide would be good. cost
04/03/23 by Roger Greaves
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