We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,607 reviews.
I gave right measurements and you still over charged me
24/03/23 by Customer
it was very easy to book and print labels
23/03/23 by Bonney
First class service as usual
23/03/23 by Ian Cowie
I paid for 48hr delivery - still waiting for parcel to be delivered a week later!
23/03/23 by CustomerRobert Hull
Rubbish, no phone number to contact for issues 2 parcels sitting here for 7 days till I took them to EVRI shop myself. No collection made and on the top of that they emailed us saying the collection is been cancelled and thank you very much for letting us know I never cancelled any collection. so, yes, rubbish service.
23/03/23 by Homer IRanpour
Perfect delivery
23/03/23 by Steven
Very good price for postage via parcel force. Tracked and delivered within 48 hours.
23/03/23 by JEAN
Everything was great from initial enquiry to delivery in Australia.
23/03/23 by Michael Jobson
First class service, very convenient and easy to use. Better than most other parcel comparison sites.
23/03/23 by M T Wood
Good service
23/03/23 by David Coates
Utterly awful service. Paid for a two day service from UK to Ireland - all details correct - after 14 days package remains undelivered. Parcelforce clearly want nothing to do with issue and fob me off to Parcel Monkey who are no help either and gave me a Spanish contact address to make contact with!!! Hopeless
23/03/23 by Duncan Small
Its a very easy process. Been using it occasionally for a while whenever I have a hefty Ebay item to despatch.
23/03/23 by Jonathan
Package arrived in a week as promised. Not yet opened so am assuming it is undamaged!
23/03/23 by Nanan
Easy to do picked up from home tracking updates all the way brilliant service
23/03/23 by Jules
Perfect... easy. Fast. great price.
Would use again.
23/03/23 by Warren
Parcel Monkey was efficient and concise. My parcel arrived in good time and the tracking was very clear.
Helpful staff. All in all a very good service
23/03/23 by Ivor Sexton
Very easy to understand process, choose drop off/pick up thats easy for the customer. Reasonably priced against others.App easy to use so you can follow your parcel.
23/03/23 by Gillian
Been charged for excessive weight.I can prove the weight I stated was correct if they let me. But they are ignoring my request.
22/03/23 by Brian
Managed to get a heavy parcel from Skye to Preston quickly and cheaply, Highly recommend
22/03/23 by ross
All good thanks
22/03/23 by Ray S
Price saving was excellent. The parcel went Parcelforce to Canada and I saved about a third compared to walking into the Post Office
22/03/23 by David McMurdo
No problems start to finish ????
22/03/23 by Mr John Dent
Excellent service
22/03/23 by Mr Berman
At first I thought this company was really good, easy to use etc but be warned if anything goes wrong there is no telephone number to contact them and their live chat wasnt answered after 18 hrs. They have taken money from my account without my knowledge or permission - not impressed. Wont be using them again
22/03/23 by Mrs Carter
Great Service!
Easy to use site and good to get different prices for parcels,
22/03/23 by Steph
The parcel was successfully delivered which is all I aske really - though it took longer than estimated.
22/03/23 by Fiona Taylor
Great service from collection to drop off
22/03/23 by Karen Riches
Generally when things get delivered all is well, most parcels to arrive safe and I buy insurance each time correctly for the odd time things go wrong. However, how a company responds when an item arrives broken and the correct insurance was purchased and one has to be patient for almost three and a half months I dont believe that to be more than a one star rating. Sure they can say they are waiting to hear from the courier and thanks me for my patience, but at what point are they not embarrassed and just settle the insurance claim?
22/03/23 by Sarah Lock
Never used them before the process was easy
22/03/23 by PH
The absolute worst company I have ever dealt with. Parcel not delivered, no refund (nearly £200) and the worst communication. Youre only able to type communication and then wait for them to ignore you. I am at my wits end after trying to resolve this issue for two months now
22/03/23 by G Cook
As always great service
22/03/23 by john barrowcliffe
As with previous U.K. to USA deliveries it was quick - 8 days, but not as quick as the 3-4 days quoted. However, the Parcel Monkey tracking service lets the whole experience down. Whether using Parcel Force or DPD their tracking system is awful. For the entire 8 days it was posting ‘no tracking information available at this time’. Get your tracking right & it would be 5*
22/03/23 by Mahoney
Every step from booking to delivery was smooth and on time.
22/03/23 by Zameer Awan
Evri failed to collect on Friday. I ended up taking parcel to drop off point on Monday ......NOT the service I paid for, very poor, wont use them again
22/03/23 by Alan Macdougall
Easy to use website and as usual a very efficient pick up.
22/03/23 by customer
Quick drop off and fast delivery
22/03/23 by Andrew Bandosz
I dont know were my parcel is
22/03/23 by Ranghzaib
Excellent, clear, efficient website. Good emails with corresponding links.
22/03/23 by David
Easy to drop off and delivered as promised withing 48 hours.
21/03/23 by Anthony
Simple process on the website and reasonably priced.
21/03/23 by Ken Clarke
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